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Shaw Help Profile
Shaw Help

@Shawhelp

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Need help? Let's chat. We're here to help from 7am to 9pm PST Get 24/7 technical support: Find self-help solutions:

Canada
Joined November 2010
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@Shawhelp
Shaw Help
5 years
Goodnight to everyone except Carole Baskin (you know what you did 😤🐯). Have a great night, everybody. We'll be back tomorrow at 7AM to help out!
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@Shawhelp
Shaw Help
7 years
We are currently experiencing some challenges with pixelation on multiple channels. Our teams are engaged and investigating. We thank you for your patience during this time. Please follow for more details and updates.
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@Shawhelp
Shaw Help
6 years
We currently have 3 interruptions ongoing this evening, technicians are working towards resolution. Southern Alberta: , Saskatchewan: , Sportsnet break-up . Apologize for any inconveniences this may have caused!
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@Shawhelp
Shaw Help
7 years
We are investigating reports of service troubles. Apologies for any inconvenience this has caused. More info at
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@Shawhelp
Shaw Help
6 years
We’re doubling the download speeds of our residential Internet 150 and Internet 300 services at no additional cost! Learn more about these free upgrades here:
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@Shawhelp
Shaw Help
7 years
For more information on the service interruptions, see
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@Shawhelp
Shaw Help
6 years
Some customers may be seeing a black screen on certain channels. We are working to resolve this as soon as possible and apologize for the inconvenience. For updates, please see
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@Shawhelp
Shaw Help
3 years
I am proud to work in a company committing to help people in Ukraine. Ukraine, you are in our prayer tonight. Please stay safe and let the peace return. We will be back tomorrow morning. Our 24 hour online tech support can be reached at .
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@Shawhelp
Shaw Help
7 years
Canadians will be able to watch US commercials during the Super Bowl on NBC. Additionally, Canadian commercials are available during the big game if you are watching on CTV, CTV 2, TSN, or RDS.
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@Shawhelp
Shaw Help
7 years
Channel issues have been restored to all customers. We will continue to respond to Direct Messages. Thanks for your patience and sorry for all the inconvenience tonight.
@Shawhelp
Shaw Help
7 years
We are currently experiencing some challenges with pixelation on multiple channels. Our teams are engaged and investigating. We thank you for your patience during this time. Please follow for more details and updates.
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@Shawhelp
Shaw Help
7 years
We have now opened up #ShawGoWiFi hot spots for residents in #Kamloops as well. for more info. Stay safe, everyone!
@Shawhelp
Shaw Help
7 years
#ShawGoWifi avail for residents in the Cariboo/Prince George/Williams Lake/Quesnel/100 Mile House area for more info
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@Shawhelp
Shaw Help
9 years
@IamCa19 Apologies for that. We're working on fixing this ASAP, updates here: ^MO
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@Shawhelp
Shaw Help
8 years
@Victor_Mobley Hey Victor, let's find out! Send me a DM with your address and we'll have a peek at our calendar ^SJ
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@Shawhelp
Shaw Help
5 years
@No0b3_tv Yeesh, that's a lot of frames. 😥 Fire us a DM w/ your account info and we'll see what's going on there! 📧 ^Kirk
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@Shawhelp
Shaw Help
10 years
An alert is now posted for the Port Moody/Coquitlam area. For updates on the internet issue, plz visit http://t.co/wnRhihUEVp Thx. ^KN
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@Shawhelp
Shaw Help
3 years
Some customers think that we know everything. 💪🏻😨 That's not always the case because we are not bot. 🙎🏻‍♂️🙎🏻👱🏻‍♂️ Here is us working hard to find answers for you. Now it's time for a glass of wine. 🍷 Have a wonderful evening! 😘💕
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@Shawhelp
Shaw Help
5 years
@CorinneLeger1 We have lifted all data caps at this time! Check out this page here for more info: ^Jack
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@Shawhelp
Shaw Help
8 years
Not gonna lie twitter, my weekend plans are to do nothing! Super excited to lay back and enjoy it. Have a good one!
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@Shawhelp
Shaw Help
9 years
@LMRossen Hi Lillian, the preview ended this morning so tonight's games are only available with a subscription. ^TF
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@Shawhelp
Shaw Help
8 years
It's that time, Twitter! Tamara signing off for the night. In the meantime, 1-888-472-2222 can help you out.
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@Shawhelp
Shaw Help
8 years
Here's to random madness! Shall I mistype things today? Yes I shawll. Misshawn accomplished! (You shaw what I did there?) ^Lance
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@Shawhelp
Shaw Help
3 years
With the last tweet of the year, we'd like to use this opportunity to thank you for your loyalty and support. 💗 Words cannot describe enough our appreciation for all our customers. We will be back in 2022. Happy New Year's Eve! 😘💕🥂🎉
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@Shawhelp
Shaw Help
9 years
@jloutet79 Oh no! Sorry to hear that. Are you in the Port Coquitlam or Coquitlam area? ^BE
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@Shawhelp
Shaw Help
9 years
@wordsleadmeon Hey! There is a known issue which we are investigating at this time. Apologies for any troubles caused. ^HG
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@Shawhelp
Shaw Help
5 years
“Tomorrow is the first blank page of a 365 page book. Write a good one.” - Brad Paisley. Happy new year from us all here at Shaw :)
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@Shawhelp
Shaw Help
8 years
Good morning! Here's waiting for the sun to come out to warm us all! Lance here ready to assist.
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@Shawhelp
Shaw Help
7 years
Time for our last goodbye tweet of 2017! We are signing out for the evening now, and will return tomorrow at 7am pacific time to tackle any questions you may have. Hope everyone has a great night, and happy new year! 🎉🎊🎉🎊
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@Shawhelp
Shaw Help
4 years
Especially in today's world mental health is so important. Remember: sick, not weak. #BellLetsTalk
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@Shawhelp
Shaw Help
4 years
'Cause she was blinded by the light Revved up like a deuce Another runner in the night Blinded by the light - Blinded By The Light by Manfred Mann's Earth Band Have a great night everyone! We'll se you in the AM!
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@Shawhelp
Shaw Help
4 years
We come from the land of the ice and snow From the midnight sun where the hot springs flow The hammer of the gods will drive our ships to new land To fight the horde and sing, and cry Valhalla, I am coming - Immigrant Song by Led Zeppelin Have a great night!
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@Shawhelp
Shaw Help
9 years
@955jack Hi Jack. Doesn't appear to be any issues in your area. Could you DM me your address please and I can take a closer look? ^Lance
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@Shawhelp
Shaw Help
8 years
Night twitter!! My plans for the long weekend plus #GoT withdrawals got me like.... ^SJ
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@Shawhelp
Shaw Help
7 years
My co-worker said I should type it's cloudy outside but sunny in our hearts. But that's too corny. How about just good morning? ^Lance/Shaun
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@Shawhelp
Shaw Help
9 years
Morning twitter, I had eggs for breakfast. No, not scrambled... Cadbury 😄 ^SJ
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@Shawhelp
Shaw Help
4 years
"If I can help a kid discover a liking, or even a passion for music in their life, then that's a wonderful thing." - Eddie Van Halen. We'll see you all tomorrow!
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@Shawhelp
Shaw Help
8 years
Good night all. Happy early #CanadaDay #landofthefree #homeofthebrave ^SJ
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@Shawhelp
Shaw Help
10 years
We've opened access to Shaw Go WiFi guest network for all Calgarians during downtown power outage http://t.co/ah2PylaLpE #yycfire #yycthanks
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@Shawhelp
Shaw Help
8 years
Howdiddly doodly neighbours! Dylan checking in to help out with all your Shaw diddly questions!
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@Shawhelp
Shaw Help
8 years
Lance at ShawHelp wishing everyone a good morning! "Snowpocalyse" once again here in Vancouver. Rest of the country, please don't laugh.
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@Shawhelp
Shaw Help
4 years
Another turning point, a fork stuck in the road Time grabs you by the wrist, directs you where to go So make the best of this test and don't ask why It's not a question, but a lesson learned in time Good Riddance (Time of your life) - Green day. Goodnight, everyone!
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@Shawhelp
Shaw Help
8 years
@ShawInfo
Shaw Communications
8 years
To support relief efforts for #ymmfire , we’re donating $200,000 to @RedCrossCanada . Help support by texting FIRES to 45678 to donate.
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@Shawhelp
Shaw Help
8 years
Hi Twitterverse! Lance here to start the day with you. Still waking up but ready to assist!
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@Shawhelp
Shaw Help
3 years
Our time's up, but if you have any internet trouble tonight our Tech Support team will be around 24/7 at I leave you with a tribute to a great actor who recently announced their retirement from acting. Who else is a big fan? #brucewillis 💙
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@Shawhelp
Shaw Help
9 years
I'm outta here now. But if my morning comrade is bored, feel free to tweet him what you have for breakfast. He'll like that. ◕ ‿ ◕ ^Lance
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@Shawhelp
Shaw Help
5 years
Howling at a concrete moon, My soul smells like a dead pigeon after three weeks. I shut my window and go to sleep. In my dream I eat corn with my eyes. - Poem by Moe Szyslak (from The Simpsons) Goodnight everyone! We'll be back tomorrow morning!
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@Shawhelp
Shaw Help
8 years
Oh Canada! Good Morning! Happy Canada Day to all! Phil here to assist with any Shaw questions you may have. ^PP
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@Shawhelp
Shaw Help
8 years
@BigDaveEdmonton Online support ending for evening. Please DM us info and we can help in AM, or Call 1-888-472-2222 for 24/7 help. ^PP
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@Shawhelp
Shaw Help
7 years
It's the Shaun and Phil show this morning. How many viewers do we have? Likes=viewers
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@Shawhelp
Shaw Help
9 years
We've opened up long distance to Nepal for all Shaw customers and ATN NDTV 24/7 at no cost to access local coverage: http://t.co/QRRZQCqv4L
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@Shawhelp
Shaw Help
6 years
All channels are now fully restored. We appreciate your patience. If you continue to have trouble with your cable service, please send us a DM and we can take a look. Thanks!
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@Shawhelp
Shaw Help
8 years
Some say there aren't enough days in the week. I say there aren't enough days in the weekend! Morning Twitter, Harvey here. :)
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@Shawhelp
Shaw Help
8 years
Goodnight Twitter! Back tomorrow at 7am. Meanwhile check out ^EL
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@Shawhelp
Shaw Help
8 years
I remember the first time I saw a universal remote control- I thought: "Well this changes everything!" :D #NotREMOTElyFunny #WeTried Gnight!
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@Shawhelp
Shaw Help
2 years
"In Flanders Fields, the poppies blow Between the crosses, row on row, That mark our place; and in the sky The larks, still bravely singing, fly Scarce heard amid the guns below." —John McCrae
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@Shawhelp
Shaw Help
4 years
Shawtobots are rollin' out for the night! See you in the morning
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@Shawhelp
Shaw Help
4 years
"Do you remember the 21st night of September? Love was changing the minds of pretenders, While chasing the clouds away" - September by Earth, Wind & Fire. Goodnight, everyone!
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@Shawhelp
Shaw Help
4 years
Whatever you're doing online tonight - gaming, working, studying, streaming or just chillin'......we hope you have a great evening! See you tomorrow!
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@Shawhelp
Shaw Help
9 years
@slowrollyvr For sure! We can take a look. Have you already tried power cycling the modem and router? ^TF
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@Shawhelp
Shaw Help
8 years
Nothing ruins your Friday like realizing its only Tuesday. Morning Twitter! Harvey here. :)
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@Shawhelp
Shaw Help
5 years
Hello, darkness, my old friend I've come to talk with you again Because a vision softly creeping Left its seeds while I was sleeping And the vision that was planted in my brain Still remains Within the sound of silence - The Sound Of Silence by Simon&Garfunkel See you in the AM!
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@Shawhelp
Shaw Help
8 years
@chancey99 Online support ending for evening. Please DM us info and we can help in AM, or Call 1-888-472-2222 for 24/7 help. ^PP
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@Shawhelp
Shaw Help
4 years
I am not your rolling wheels I am the highway I am not your carpet ride I am the sky I am not your blowing wind I am the lightening I am not your autumn moon I am the night The night - I Am the Highway by Audioslave Have a great night everyone and we'll see you in the AM!
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@Shawhelp
Shaw Help
7 years
Apologies for anyone that may be impacted by any interruption to their cable channels today. We are working on resolving this as quickly as possible.
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@Shawhelp
Shaw Help
8 years
Fireworks in Vancouver last night! They're always one of the highlights of my year. How can I assist today? ^Lance
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@Shawhelp
Shaw Help
4 years
It's that time of the night! Sweet dreams and see you bright and early at 7 am PST!
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@Shawhelp
Shaw Help
4 years
All night like a child I stayed up to prove I can keep up All night like a fool I stayed up to prove I can keep up with you - The Void by Metric Have a great night everyone and we'll catch you in the AM!
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@Shawhelp
Shaw Help
3 years
Goodnight! We'll be back at 7am PST tomorrow. We're handing off the care of the Internet to our Tech Support team while we're away - reach them by Live Chat if you run into any trouble. Remember, never type "Google" into Google - you could break the internet!
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@Shawhelp
Shaw Help
8 years
Jazz Festival in Vancouver this weekend and I'm still humming a few tunes. How can I help you today? ^Lance
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@Shawhelp
Shaw Help
6 years
Good night from ShawHelp and we'll see you in the morning! And if you're on Internet 150 and 300 and haven't seen your speed doubling yet, pull the power cord to your modem for 10 seconds for a quick reboot. More info at on the free upgrades!
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@Shawhelp
Shaw Help
6 years
We are currently experiencing issues with certain channels at this time. Technicians have been informed and we are investigating root cause of issues. We appreciate your patience while we work towards a resolution.
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@Shawhelp
Shaw Help
7 years
Ho ho ho and goodnight from Lance at ShawHelp. Tonight I was joined by the great crew of Steph, Courtney and May. I hope everyone had a very Merry Christmas and that Santa was good to them. And that you don't get too beat up in Boxing Day shopping! Good bye til tomorrow!
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@Shawhelp
Shaw Help
5 years
"There are three ways to ultimate success. The first way is to be kind. The second way is to be kind. The third way is to be kind." - Mister Rogers. Goodnight world!
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@Shawhelp
Shaw Help
4 years
It's time to say good night on this Blackout Tuesday. May peace, love and equality return to our world soon. ❤️️ We will be back tomorrow morning at 7am PT!
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@Shawhelp
Shaw Help
7 years
Hope everyone is having a nice, cozy morning! If you need help with any new gadgets you might have found under your tree today, feel free to send us a DM. We're happy to assist!
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@Shawhelp
Shaw Help
9 years
As Juliet would say: Good night, good night! parting is such sweet sorrow, That I shall say good night till it be morrow. ^Lance at ShawHelp
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@Shawhelp
Shaw Help
3 years
Aaargh Matey, time to batten' down the hatches for the night. Hoisting the sails once again starting at 7 am PST. Time for jigger o' rum!
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@Shawhelp
Shaw Help
4 years
I'm the darkness, you're the starlight Shining brightly from afar Through hours of despair, I offer this prayer To you, my evening star - Aria di Mezzo Carattere from Final Fantasy VI Have a great night and we'll see you tomorrow morning!
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@Shawhelp
Shaw Help
4 years
In your head, in your head Zombie, zombie, zombie-ie-ie What's in your head, in your head Zombie, zombie, zombie-ie-ie, oh - Zombie by the Cranberries. Goodnight, everyone!
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@Shawhelp
Shaw Help
3 years
Sleepytime! Stay safe and sweet dreams, world!
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@Shawhelp
Shaw Help
3 years
Be-bop! We are definitely not bots. It is time for us to turn off our screens and power down....CORRECTION we meant return to our human beds. We will recharge and return to serve you tomorrow. Goodnight!
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@Shawhelp
Shaw Help
7 years
Go Canada go!!! 🤗👏 #TeamCanada #PyeongChang2018
@TeamCanada
Team Canada
7 years
5⃣ #TeamCanada athletes qualify for the moguls final at #PyeongChang2018 ! Details 👉
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@Shawhelp
Shaw Help
3 years
Get ready for the holidays! Fire log and holiday music will be on Frame and Stingray respectively until January 06. For more information, please check out . Now, I present you, dancing fire log! 😁 Have a wonderful evening! 😘💕
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@Shawhelp
Shaw Help
8 years
RT @ShawInfo : Shaw to credit accounts of Fort McMurray customers impacted by wildfires. #ymmfire
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@Shawhelp
Shaw Help
8 years
Good morning Twitterverse, rise and shine to another beautiful day. Tony signing on answering all tweets and DMs.
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@Shawhelp
Shaw Help
8 years
The days are getting longer and it's charging my batteries. Sidenote: Did you know today is Clam Chowder Day? Just a rambling thought.^Lance
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@Shawhelp
Shaw Help
7 years
Open access to #ShawGoWiFi now available in Kelowna/Kamloops/Vernon for residents affected by flooding, for details
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@Shawhelp
Shaw Help
5 years
Exit light Enter night Take my hand We're off to never-never land - Enter Sandman by Metallica Have a great night everyone and we'll see you tomorrow morning!
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@Shawhelp
Shaw Help
8 years
Morning all. Matt here to help!...mostly in body. The mind part comes after coffee.
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@Shawhelp
Shaw Help
4 years
"And they say that a hero can save us. I'm not gonna stand here and wait. I'll hold on to the wings of the eagles. Watch as we all fly away." Hero - Chad Kroeger. Goodnight everyone!
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@Shawhelp
Shaw Help
8 years
Alright, Twitter! I'm up, I'm up! Let's do this! Tamara and Phil here to assist this am. Let us know if we can help!
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@Shawhelp
Shaw Help
8 years
@silentheathens We're pleased to see that Shaw Go WiFi is there for you in your time of need. ⊂(▀¯▀⊂) ^BE
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@Shawhelp
Shaw Help
5 years
Good night everyone, have a wonderful weekend and stay safe! Back tomorrow at 7am PT. Thank you, for your patience is these difficult times.
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@Shawhelp
Shaw Help
2 years
That's all for tonight. We'll be back in the morning for further assistance.
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@Shawhelp
Shaw Help
9 years
@BBBracer I can take a look if you follow and DM acc info. ^SJ
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@Shawhelp
Shaw Help
8 years
When Thursday is really Friday :D Tamara and Tony here to assist! Got any fun plans for the long weekend?
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@Shawhelp
Shaw Help
8 years
Merry Christmas to one and all from everyone here at Shaw! I hope you're having a relaxing morning. Any fun presents this morning? ^Lance
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@Shawhelp
Shaw Help
10 years
@Bosman71 As per your complaint, we are sorry we are not able to help with that. You will need to speak with Daryl Katz about the Oilers.
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@Shawhelp
Shaw Help
7 years
Some areas are back online. We are still working on all affected areas. Please check for updates. Thank you!
@Shawhelp
Shaw Help
7 years
For more information on the service interruptions, see
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@Shawhelp
Shaw Help
5 years
Hey all you cool cats and kittens 🐅, we are back again this morning: let us know how we can help!
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@Shawhelp
Shaw Help
5 years
We are the Dead. Short days ago We lived, felt dawn, saw sunset glow, Loved and were loved, and now we lie In Flanders fields. - John McCrae Happy Remembrance day. Have a wonderful night everyone! Dm us if you need help in the AM.
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