We can no longer answer direct messages, get your questions answered by signing in to your student finance account. 📍 For Repayment queries
@SLC_Repayment
Our contact centre is extremely busy and it may take time to get through to us.
Queue times may be too long to expect you to wait, you may be asked to try again later.
If your application is still to be processed, don't contact us, get an estimate of our current timescales at
We’re making improvements to our services this weekend.
We’re sorry that you won’t be able to access your online account from 4pm to 8pm on Sunday.
Thanks for your patience.
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If you’ve been asked to provide evidence for your application, you can upload it using your online account! Watch our step-by-step guide to find out how to upload evidence.
Find out more:
Our phone lines are very busy today, so we’re here to answer your top questions!
Today, we want to talk about repeating a year.
Find out more about what you need to do:
It’s our busiest time of the year. To save you from having to wait in our call queue, we’re answering your top questions here instead!
Today’s question - I won’t be going to uni this year, what should I do with my application?
Go to our ‘How to’ guide:
Trying to call us to ask about your Maintenance Loan amount? Check our information online instead!
🔗Getting your student finance payment if you’re applying late:
Looking for an update on your student finance application?
Watch our step-by-step guide to understand what each status means.
You don’t need to call us to get answers, make the most of your online account to track your application.
💻 Sign in:
Our phone lines are extremely busy right now, so we’re here to answer your top questions to save you a phone call!
Today’s topic – Eligibility
You can use our student finance checker to find out what funding you can apply for.
Eligibility tool:
We’re here to answer your top questions!
Today’s topic – Expecting your student finance payment
We need your uni or college to confirm that you’ve registered before we can pay you, follow our steps to make sure you get paid.
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There’s no need to contact us about the progress of your application – save yourself some time and track your application in your account.
💻 Sign in at
Today we’re helping with changing your bank details!
You can update them through your online account, but you’ll need to confirm your old bank details before you can add your new ones.
Find out more:
Supporting your child or partner’s student finance application?
You should only upload evidence if we’ve asked you to, otherwise it could delay their application being processed!
Visit our Evidence guidance page for more information:
Expecting a student finance payment? If your bank details have changed, you need to update them through ‘Your personal details’ in your online account.
Check out our step-by-step guide for more info: …
Today’s topic – Current Year Income
If your parents’ or partner are earning less now than during the 2022 to 2023 tax year, we can use their income from the current tax year to work out how much you can get.
Find out more:
Submitted your application and want an update?
Applications usually take 6 - 8 weeks to be processed.
Sign in to your online account to check the status of your application:
👉 Find out more about application statuses: