Customer Care Team: Here to listen and help. Hrs: M-F, 9AM-9PM EST//Équipe Assistance à la Clientèle: Prêt à vous écouter et vous aider. Heures: L-V, 9h-21h HNE
Il a été porté à notre attention qu’il existe un compte frauduleux prétendant être l’équipe de soutien de Purolator. Nous avons signalé celui-ci mais veuillez svp faire preuve de vigilance. Nous ne demanderons jamais d’informations de paiement ni de cartes de crédits.
@TheBikingLawyer
Hello, our sincere apologies. Can you send us a DM with information such as where and when this was taken place, please? We will forward the details to local terminal management. Thanks. -Tricia
@shecanncannabis
Adult Signature Required shipments cannot be left at door. Our process was adapted to the current situation, however. If you can show proper government-issued photo ID, in person at the door, drivers will record your name & accept verbal consent instead of a physical signature.
@rickyberwick
Hello Ricky, I am very sorry to hear your Captain America shield was delivered to the wrong address. Please DM me your tracking number and I can look into this for you. ^Nicole
@PsycGrad
Hello Adam, we'd like to take care of this for you. Could you, or Kara, email us your father-in-law's name at customer.care
@purolator
.com and his contact info? We'll have someone from our management team look into this. ^Vincent
@_lifesofree
Bonjour Aaron, toutes nos excuses pour ceci. Nos chauffeurs doivent toujours sonner. SVP m'envoyer un message direct et je ferai un suivi. ^Cath
Our apologies for the negative experience. Please let us know if we can help by sending us your tracking number through DM, here on Twitter. Thank you, -Vanessa
@BLS_Specialist
We apologize for this incident. If you have information about the driver, please provide it and we'll report this to their manager. ^Vincent
@AngriestPat
Hi Patrick, sorry to hear that you had a negative experience. If there is anything that we can help, please DM us the tracking number. We'll be pleased to assist. Regards, ^James
@EcDevDT
@RovingHeather
I heard ya and I'd like to help with that cat pirate costume. If you can pls DM me the tracking # right meow, I'll verify the status. ^Cath
@SChandraHerbert
Hello,
Thank you for bringing this to our attention, we apologize for this and will be forwarding this to our depots management to review with our driver.
Thank you,
^Vanessa
@NesFarm
Hi Vanessa, your appreciation is greatly appreciated. Can you please DM us the tracking number? We'll forward your recommendation to his manager. Thanks, ^James
@andrewctenor
Our apologies for the situation. Please send us a DM with the time, date, and location of the incident and we can send it to the local manager for follow up. - Delphine
@lfwaterloo
Hi Gabriel, that's unacceptable. My sincere apologies. Please send us the tracking number in a DM so we can report this. Thank you. -Catherine
@oniquet
Bonjour Olivier, nous offrons d'autres solutions. Envoyez-moi le numéro de suivi dans un message privé et nous trouverons celle qui vous convient le mieux. ^Cath
@JonMuehling
Hello Jonathan. Our sincere apologies. Can you please DM me with the address and time when this occurred, and I will forward it to local management? -Nicole
@CathleenRouleau
Bonjour Cathleen, je peux remédier à ce problème en planifiant une autre livraison une journée qui vous convient. SVP m'envoyer un message privé avec le numéro de suivi. Merci. -Catherine
@IanSeggie
Hello. We are servicing the Fort McMurray region, with the exception of the evacuated neighbourhoods. We will deliver to the impacted areas as soon as they are open for access, which we expect to be May 21st. -Nicole
@CarolineLamarre
Bonjour Caroline, toutes nos excuses. SVP m'envoyer le numéro de suivi dans un message direct et nous trouverons une solution. Merci. -Catherine
@AndrewLewisFC
@TPS_ParkingPal
Hi Andrew, Purolator is definitely committed to safety, on and off the roads, and our drivers are expected to obey the rules of the road.
@softpipes33
Hello Amanda,
Due to the postal strike our volumes can increase as customers do not want to ship through Canada post. Causing us to have extremely higher volumes than normal.
Kind Regards, ^Vanessa
@TheRidgeSocial
You don't have to have the same last name to pick up a shipment. Lots of people don't change their last name. But, some companies have security restrictions that only the person who's name is on the label can pick up the shipment.
@NibenwensWorld
The drivers wear mask where it is mandated. If your city/town is not making masks mandatory the drivers would use at their own discretion. ^Vanessa
@nikki_phom
Bonjour, puisque la priorité reviens aux services essentiels, il est possible que votre livraison soit un peu en retard. Toutes nos excuses. Vous pouvez me faire suivre votre numéro de colis dans un message direct. ^Cath
@mcgilles
Bonjour, nous sommes désolés de cet incident. Pouvez-vous SVP nous envoyer l'adresse de votre boutique dans un message privé? Nous aviserons la direction du dépôt. Merci, ^James
@TheRidgeSocial
If it's coming from Dell, Bell, Rogers etc we're not allowed to release it to another person. Even if you have your husband's ID and him on the phone. These measures are to protect our customers from ID theft which happens a lot with these shipments.
@AlexBerting
Hello! I apologize for the level of service you have received from Purolator. Please DM me if there's anything I can help you with. -Nicole
@picomedd
Hi Simon, if you need my help with a delivery, please send me the tracking number in a DM. If you’re in crisis and need immediate attention, there are resources available to you. Please call 911 or 1.833.456.4566. You can also text the Talk Suicide Canada at 45645. - Nick
@MarvinRotrand
Hello Marvin, we're sorry to see this. When and where did you take this picture please? We'll report to local management. Thanks, ^James
@sweetmadamblack
Oh non, si c'est nous le coupable svp nous le dire. Nous trouverons non seulement une solution afin que vous receviez votre colis le plus vite possible, mais nous ferons un suivi avec l'employé en question. Nous pouvons aussi acheminer le colis à un autre point de service. Cath