‘I want to reach out to clients but I don’t have any case studies or track record’
Here’s how to assume authority in a space where you have none…
A thread -
$50K month agency in a nutshell
-Bulletproof fulfillment and client management system
-An owner that is ONLY focused on sales
-Constant lead flow
That’s it.
Retention. Retention. Retention.
That’s the easiest way to scale an agency: keeping your existing clients.
Here’s how to get them to stick around:
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Most successful agency owners have started with other businesses first. These are the skills they don’t regret learning:
- Marketing
- Copywriting
- Sales
- Content creation/ Branding
- Paid Ads
- Accounting
You can learn all of this on Youtube 🎥❤️
FB and TikTok Ads Library are such underrated lead sources.
See who’s advertising badly - pitch to them.
See who’s advertising well - pitch to their competitors.
‘But there’s so much competition in <enter niche name> agencies’
Competition is a GOOD thing. Raise your standards. Deliver better services.
Be better.
Stop running scared because it’s not easy.
You can only study and learn so much. At the end of the day the biggest lessons will be learned in the field.
Stop procrastinating, and start doing.
Don’t be held back by not feeling ‘ready’.
Action will always beat inaction.
Look at what’s worked before. For example, FB’s case studies:
Don’t say they’re you’re own: simply report on what’s worked for another business, and how it might work for the lead you’re pitching to.
Contracts for agencies = pointless
All you need is a document that names the service, the date it starts from, how much it costs, and the signature of your client, and you
Contracts are never enforced in court. They are for Stripe disputes/ bank disputes.
Sometimes leads ask for case studies because they’ve been burned before.
Turn this into a fishing expedition: what did the previous client do.
Then differentiate your agency: they didn’t communicate? We over communicate etc.
Next:
If you’re just starting out as an agency owner, I guarantee you the worst thing you can do is wait. Watch endless videos. Read endless blogs.
Get out there: start outreach, make mistakes. LEARN.
When was the last time you had a genuine conversation with someone operating a business in your niche?
Not a sales call.
A conversation about where it’s going and what’s happening; that’s where opportunities are created.
The other 1/10 comes down to communication.
In fact… clients will forgive nearly everything as long as they’re communicated with well.
Stick regular meetings in your diary, send weekly updates and stick to it.
If a sales call feels like a sales call it’s not a good sales call.
Conversations where you discover a business and its aspirations are the key to partnerships.
99% of the time, asking for case studies is an soft objection - not a call for you to start creating a 100 page PDF.
Build better rapport with your leads, learn how to parry objections.
BUT:
Strategic partners can be godsends for agencies.
Running ads? Find a website building agency.
Work out a healthy % commission and enjoy the relationship.
Confidence is the ultimate sales tool.
Prospects can sniff it out.
You should learn this too when you’re hiring contractors; the very best know they’re good and don’t try to impress you with technical language.
When doing outreach there are two approaches.
1. Volume
2. Personalization
If you’re just starting out, the second one is a lot easier to implement. When you’ve got a grip and want to scale, build out systems to optimize the first.
Both are viable.
Results. 9/10, a client sticks around if you’re getting them good results.
If you’re struggling to do this, let them know ASAP. Identify the problem, fix it.
Make sure clients are always up to date with the results you're providing.
Build out a crystal clear reporting system.
This is how you boost client retention astronomically.
Always remind them of the $$$ value you're providing.
Personal brands work incredibly well for inbound leads.
BUT they require enormous amounts of energy to get started.
Outbound lead gen can generate instant results: make this your priority when you’re getting started.
As an agency owner, you will f*ck up.
What you do next will guarantee the success of your business and whether you get to keep a client.
Do these things as a matter of priority
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For the beginners:
It doesn’t matter if you work 14 hours one day if you’re not consistent.
Start small.
Commit to working 30 minutes per day but do it every single day.
Once you’ve got that nailed then make it 45min, then an hour, then two etc.
Start small and build.
Stop comparing yourself to others.
Focus on your own journey.
Head down.
Only compare yourself to who you were yesterday.
That’s the only metric that matters.
Consistency is everything in outreach.
It gives you data, the chance to test and is the only way to guarantee any sort of results.
Don’t flip between platforms or messaging.
Stay consistent.
Looms work for plenty of reasons but there’s two that stick out.
1. You’re able to provide a lot more value.
2. You’re able to start building rapport.
It’s a lot harder to ignore a loom once you’ve already invested time into watching it and received value from it.
Treat sales calls like you would a date. Get to know the client, impress them and make them feel special. Ask questions about their business. Listen - and let them know you’re listening and understand their problems!
You’ll score more and get better quality clients 💃🏻
Entrepreneurship has been glorified and employment has been demonized.
Reality is that most people are not suited to be entrepreneurs.
And we will always need employees.
We should all focus on building processes that yield more freedom, not just more money!
What's the point of money if you never have time to do anything with it!
No one knows how long you will live for, live now!
Your clients aren’t afraid to increase their prices to their customers.
Don’t be afraid to increase your retainer.
If you are, you’re not doing a good enough job.
If you want to get good at email marketing: read emails. Then write them.
If you want to get good as sales: watch sales calls. Then take them.
If you want to get good at advertising: analyze ads. Then create them.
Moral of the story: consume and create in equal proportion.
You can have the best desk setup in the world…
… but sometimes you NEED to go and work somewhere else (coffee shop, co-working, a friends office, library etc…)
Trust me: if you’ve got a task you dread doing, go out.
If you're just starting out, forget all the fancy 'systems' and 'optimization'.
Your sole focus should be on OUTREACH.
That's where the money is, NOT in a fancy website and cool iconography.
The key to keeping clients...
- Call your client once a fortnight.
- Send them a Loom/ report every week.
- Have someone from your team message them every few days.
- Show them their campaign progress as often as possible.
- Give them a timeline of what they can expect.
The Pareto Principle applies to everything.
It states that a small proportion of the work accounts for the majority of the results.
Figure out what part of your business is most valuable and hone in on that.
Forget all the fluff.
Been seeing so many tweets about the “best offer in 2023”.
My advice? Don’t get shiny object syndrome.
There’s market opportunities and there’s passing fads.
If you’re in it for the long run then stick to your offer and become the best.