Optimum Help @OptimumHelp Twitter profile

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Optimum Help

@OptimumHelp

2 years

@stoolpresidente That’s a good one. There are 3 in the sequence. ^Mariana

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Optimum Help

@OptimumHelp

5 years

We are aware of a service issue impacting some customers in New York, New Jersey, and Connecticut. Our technical teams are working to restore service as soon as possible. Thanks for your patience.

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Optimum Help

@OptimumHelp

4 years

If your service has been interrupted by the severe weather conditions, crews will be dispatched to the area to restore your services as soon as it is safe to do so. Thank you for your patience!

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Optimum Help

@OptimumHelp

5 days

Some customers in NY, NJ, and CT are experiencing a loss of service. We’re aware of this issue and our teams are working on restoring the service as quickly as possible. Thank you for your patience.

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Optimum Help

@OptimumHelp

5 years

UPDATE: Service is starting to come back online. Thank you again for your patience as our technical teams work towards full restoration.

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Optimum Help

@OptimumHelp

5 years

We are aware of a service issue impacting some customers in New York and Connecticut. Our technical teams are working to restore service as soon as possible. Thanks for your patience.

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Optimum Help

@OptimumHelp

4 years

We know some of our subscribers are still patiently waiting for service to be restored. The power grids are experiencing prolonged outages, which is impacting your connectivity. Our crews are mobilized and we are actively working to restore service. Thank you for your patience.

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Optimum Help

@OptimumHelp

5 years

We are experiencing storm related outages in the NY metro area. In some areas, it is impacting channels like News12 and YES Network. In others, it is impacting additional services like DVR. Please bear with us as we work quickly to restore service. Thank you for your patience.

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Optimum Help

@OptimumHelp

4 years

Tropical Storm Isaias caused damage across the Tri-State area. We’re working closely with other local utilities to restore service impacted by power grid outages and debris. This involves ensuring the environment is safe for our technicians to work. Thanks for your patience.

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Optimum Help

@OptimumHelp

5 years

We apologize to those impacted by our service outage last night, which was caused by a power failure. Our teams worked tirelessly to restore service. We know it was a frustrating experience for you and we appreciate your patience during that time. Thanks for being a customer.

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Optimum Help

@OptimumHelp

2 years

We're aware that our customers are experiencing service interruptions and are currently investigating. We appreciate your patience.

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Optimum Help

@OptimumHelp

1 year

@PierreLeDeux Thank you for your feedback. I will provide it to our programming team. If there is anything further we can assist with please DM us at any time. ^David

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Optimum Help

@OptimumHelp

5 years

UPDATE: We are still experiencing storm related outages in the NY metro area. Many services have already been restored and we are working to resolve the remaining issues as quickly as possible. We appreciate your patience.

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Optimum Help

@OptimumHelp

3 years

Facebook, Instagram, and WhatsApp are currently offline. This is not related to your internet service. The social media providers are working to get things back to normal as quickly as possible.

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Optimum Help

@OptimumHelp

5 years

@NicolleDWallace Nicolle, there are currently sun outages affecting satellite transmission. The sun outages will be in effect until Oct 13th. You can learn more about this here, ^Juan

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Optimum Help

@OptimumHelp

4 years

NOTICE: Due to a technical issue, a message was mistakenly sent to some active customers stating their inactive email account will be shut down on 7/13/20. We apologize for the confusion. No active email accounts will be impacted.

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Optimum Help

@OptimumHelp

4 years

Severe weather events such as Tropical Storm Isaias greatly impact the restoration process and our teams are working hard to get your services restored. For more information visit . You can access the internet by connecting to our 2+ million hotspots.

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Optimum Help

@OptimumHelp

7 years

Altice USA is committed to providing our customers with the best Internet service possible. We support an open Internet, 1/2 ^JL �

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Optimum Help

@OptimumHelp

4 years

We continue to make progress with reconnecting our customers as power companies repair the grid. Our crews are working as quickly and as safely as we can. For the most current updates, please check your service status at and visit .

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Optimum Help

@OptimumHelp

8 years

@xReformed Welcome to Optimum. ^KC

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Optimum Help

@OptimumHelp

4 years

@TSM_Albralelie Hey! I can give you a hand with that here and get you some help. By the way, big fan of your Apex streams! Shoot me a DM with the Optimum account number for help with this right away. Thank you! ^Andre

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Optimum Help

@OptimumHelp

10 years

@DanteLColon Well Dante, that is an excellent question. My favorite color is blue. ^GI

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Optimum Help

@OptimumHelp

2 years

We're aware that some customers in certain areas of Suffolk County, NY are experiencing service interruptions. We appreciate your patience as our teams works to resolve.

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Optimum Help

@OptimumHelp

9 years

@JennyMcCarthy You can find FX on channel 40. ^TM

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Optimum Help

@OptimumHelp

4 years

We see that there is a video outage affecting some Optimum customers in Wall, NJ. We're on it! If you'd like to receive service alerts via text, please enroll at

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Optimum Help

@OptimumHelp

4 years

We are working to restore service as quickly as possible for those impacted by the severe tropical storm and have made great progress in the last 24 hours. We are committed to continuing to work quickly and safely. Go to to learn more about storm impact.

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Optimum Help

@OptimumHelp

7 years

@meramomoa We are always looking to provide the best service for the best price. We are working with reaching an agreement with STARZ.

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Optimum Help

@OptimumHelp

5 years

OUTAGE: Some customers in Fairfield, Milford & Bridgeport, CT are without service today. Our engineers are working hard to resolve the issue. If you'd like to receive service alerts via text, please enroll at .

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Optimum Help

@OptimumHelp

5 years

@TSM_ZexRow We'll be happy to look into that for you. Please DM us your account information(name/address/phone#)^Mark

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Optimum Help

@OptimumHelp

5 days

@danslymoore Hey there! You can request a credit by going here: once the outage is resolved. ^Don

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Optimum Help

@OptimumHelp

7 years

@Desmondcain91 @GroovyBruce @STARZ @optimum The channels will return in a steady rollout between Feb 12th-23rd. You can check for updates to this schedule ^NS

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Optimum Help

@OptimumHelp

5 years

Thanks for your patience while we worked on the service outage affecting Fairfield, Milford & Bridgeport, CT. We’re sorry for the delay. The issue is now fixed and customers are coming back online.

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Optimum Help

@OptimumHelp

2 years

ALERT: Some customers in the Elizabeth, NJ area may be experiencing an outage due to a fiber break. Our teams are on-site and we appreciate your patience. For alerts, visit .

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Optimum Help

@OptimumHelp

2 years

@stoolpresidente Hello Dave! Can you DM me your account number and full address? I will be happy to look into this for you. ^Mariana

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Optimum Help

@OptimumHelp

3 years

UPDATE: Facebook. Instagram and WhatsApp are back online. Thank you.

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Optimum Help

@OptimumHelp

4 years

OUTAGE: Some customers in Brooklyn, NY are without service today. Our engineers are working hard to resolve the issue. If you'd like to receive service alerts via text, please enroll at

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Optimum Help

@OptimumHelp

5 years

@NicolleDWallace At the bottom of the page, there is a link for a list of all the channels that can be affected. It also has details on what days they can experience issues and around what time. ^Juan

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Optimum Help

@OptimumHelp

6 years

WiFi? Why not! Learn how to connect all your devices to your in-home wifi. #AlticeOne

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Optimum Help

@OptimumHelp

9 years

@hmoscarecruiter We would love to have you. Just follow and DM @OptimumOffers for promotional rates. ^SSH

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Optimum Help

@OptimumHelp

4 years

RESOLVED: Thanks for your patience while we worked on the service outage affecting Brooklyn, NY. The issue is now fixed and customers are coming back online.

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Optimum Help

@OptimumHelp

8 years

@OptimumHelp my internet has been out a lot the past 2 days.We upgraded to high speed and I think it's gotten worse.Been out for an hour now

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Optimum Help

@OptimumHelp

4 years

UPDATE: We are still experiencing service outages in Brooklyn, NY. Many customers have already been restored and we are working to fix the remaining issues as quickly as possible. We appreciate your patience. For service alerts via text, please enroll at

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Optimum Help

@OptimumHelp

9 years

@ToninoM Correct! It will be available January 15th on channel 154!!!! ^RGG

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Optimum Help

@OptimumHelp

4 years

@realQuig I totally understand how crucial the service is for you and all our subscribers. I do see that you have a service appointment scheduled for tomorrow. I'm confident that the field tech will resolve any Optimum related issues as quickly as possible. ^Juan

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Optimum Help

@OptimumHelp

4 years

Last night's storm caused power outages throughout the Connecticut and Westchester areas. We're assessing the damage and will work closely with utility companies to get our customers up and running as soon as possible. For alerts and notification visit

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Optimum Help

@OptimumHelp

5 years

We see that there is a video outage affecting some customers in our Bronx, NY market. We're on it! We'll post hourly updates until it's resolved. If you'd like to receive service alerts via text, please enroll at .

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Optimum Help

@OptimumHelp

2 years

Service has been restored for impacted customers in Suffolk County, NY. We are investigating the cause and apologize for the inconvenience on this Thanksgiving Eve.

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Optimum Help

@OptimumHelp

1 year

Due to a fiber cut caused by suspected vandalism, some Optimum customers in Fairfield County, CT are experiencing an interruption of service. Our teams are onsite repairing the extensive damage, which may cause service interruptions into Saturday. We appreciate your patience.

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Optimum Help

@OptimumHelp

6 years

#WinterIsHere , kind of. ❄️🤷‍♂️ Create an Optimum ID so you can access ALL #GameOfThrones episodes where ever you go with our TV to Go app and @HBO GO. #ForTheThrone

Tutorial: How to Create an Optimum ID

Learn how to create an Optimum ID in this tutorial video, and unlock the full advantages of being an Optimum customer. (Click here to start: https://www.opti...

www.youtube.com

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Optimum Help

@OptimumHelp

2 years

Alert: A car accident on Route 53 caused a loss of services for some Optimum customers in the Parsippany, NJ area. Our crews are working to restore service as soon as possible. We apologize for any inconvenience.

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Optimum Help

@OptimumHelp

5 years

@willmenaker That is representative of the previous corporate name Cablevision System Corporation or CVC. ^Cindy

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Optimum Help

@OptimumHelp

4 years

@realQuig If you have any other issues after this appointment, please let us know. We'll be happy to assist you right away. ^Juan

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Optimum Help

@OptimumHelp

4 years

ALERT: Winter Storm Gail is expected to bring strong winds and heavy snow to our area. Teams are prepared for outages and are on standby to assist our customers. Visit for helpful info on how you can prepare.

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Optimum Help

@OptimumHelp

3 years

Our crews are ready for the big coastal storm that’s coming our way. Find tips to stay connected at and sign up for text alerts in the event of a service outage. Follow @news12 for the latest local forecast.

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Optimum Help

@OptimumHelp

5 years

@Tracydelaney714 I will be happy to forward your interest for One America News Network to our programming department. ^Sunshine

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Optimum Help

@OptimumHelp

9 years

@caityweaver I will forward your request to the proper department. Please DM us your address ^JC

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Optimum Help

@OptimumHelp

1 year

Our technical crews repaired the vandalized fiber lines, and nearly all impacted customers are back online. We appreciate your patience and apologize for the inconvenience this may have caused.

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Optimum Help

@OptimumHelp

4 years

Update: Some customers in the Teaneck, NJ area may be experiencing an outage due to a truck pulling down utility poles and lines, including Optimum fiber lines, at a nearby intersection. Our teams are onsite making repairs. For alerts, visit .

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Optimum Help

@OptimumHelp

5 years

Thanks for your patience! The last remaining Optimum customers affected by the video outage should have service within the hour. If you'd like to receive service alerts via text, please enroll at .

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Optimum Help

@OptimumHelp

5 years

UPDATE: Thanks for your patience during the video outage in the Bronx, NY – most service has now been restored. We will continue to provide updates.

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Optimum Help

@OptimumHelp

6 years

@CDNThe3rd Hello. We have followed up with you over DM with a phone number, as well as some additional information which may be helpful. Please don't hesitate to follow up with us and we'll be glad to help further from here. ^NS

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Optimum Help

@OptimumHelp

11 months

Due to a fiber cut caused by a truck, some Optimum customers in Parsippany, NJ are currently experiencing an interruption of service. We’re working to restore service as soon as possible. We apologize for any inconvenience.

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Optimum Help

@OptimumHelp

4 years

RESOLVED: A broken fiber connection was repaired to restore service in Bayonne, NJ. You may need to restart your devices to connect. Thank you for your patience during this process. Visit to sign up for service alerts.

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Optimum Help

@OptimumHelp

3 years

OUTAGE: Some customers in Fairfield, Bridgeport, Stamford and the Bronx are without service now. We're working as fast as possible to get your service back up within the next two hours. Please visit to sign up for service alerts.

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Optimum Help

@OptimumHelp

9 years

@drewmartin631 Sorry there's an issue. I'm here to help fix it. Can you please DM your account info? ^CA

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Optimum Help

@OptimumHelp

4 years

ALERT: The upcoming winter storm is expected to bring strong winds and snow ❄️ to our area. We’re standing by ready to help customers. Visit for more info and to sign up for service alerts.

Optimum Responds to Severe Weather Storms

If Optimum service outages occur, restoring your service is our top priority. Learn how Optimum responds to severe weather.

www.optimum.com

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Optimum Help

@OptimumHelp

10 years

@celeanalee Hi Celeana. Welcome to Optimum! Don't forget to also take advantage of the Free Wifi and the Optimum App too. Enjoy! ^LB

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Optimum Help

@OptimumHelp

6 years

Our quick guide is quick and easy! Come check it out 👀

Altice One: How To Use The Quick Guide

null

www.youtube.com

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Optimum Help

@OptimumHelp

1 year

Some customers in Old Bridge, NJ are experiencing a loss of service due a fiber cut. Our crews are actively working and will continue until all impacted customers are back online.

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Optimum Help

@OptimumHelp

4 years

@AlanJosko We can assist you with the service problems. Please DM the name and the full address on the account.^Jonathan

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Optimum Help

@OptimumHelp

11 years

@516GirlProblems To change the CH. the box powers on to go to General settings. Then viewer power on/ power on and select your channel.^DS

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Optimum Help

@OptimumHelp

4 years

OUTAGE: Some customers in Piscataway, NJ are without service today. Thanks for your patience while we work to repair the connection. Visit to sign up for service alerts.

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Optimum Help

@OptimumHelp

3 years

We're prepared for tonight's nor'easter that will bring heavy rain and high winds to our area into Monday. Stay up to date by following News 12 and visit for more info.

Optimum Responds to Severe Weather Storms

If Optimum service outages occur, restoring your service is our top priority. Learn how Optimum responds to severe weather.

www.optimum.com

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Optimum Help

@OptimumHelp

3 years

ALERT: As Tropical Storm Elsa makes its way up the coast, we’re prepared for any weather-related outages. Our teams are on standby and ready to go! Follow News12 for up-to-the minute weather alerts and visit for more information on how to prepare.

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Optimum Help

@OptimumHelp

4 years

Alert: strong winds and rain are expected for today. Visit now for helpful tips and to sign up for service alerts. Our teams are closely monitoring!

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Optimum Help

@OptimumHelp

7 years

@tffiddler Thank you so much for those kind words.

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Optimum Help

@OptimumHelp

2 years

ALERT: This morning, we received clearance from the power company and our crew is now actively working to repair the impacted fiber to restore service. Stay safe!

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Optimum Help

@OptimumHelp

6 years

A Bluetooth remote with more features? Don’t mind if I do! Come check out what our new Altice One remote is all about! #AlticeOne

Altice One: Programming Your Altice One Remote

null

www.youtube.com

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Optimum Help

@OptimumHelp

3 years

UPDATE: Tropical Depression Ida brought unprecedented flooding and strong winds across the tri-state area. Our team is in the field assessing the damage. We realize how important your service is during these times, getting our impacted customers back online is our top priority.

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Optimum Help

@OptimumHelp

6 years

@ghoulrunnings Hi! We can definitely look into this speed issue for you. Please DM us your account information for further assistance. ^AHP

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Optimum Help

@OptimumHelp

3 years

UPDATE: Some customers in the Ossining, NY area may be experiencing an outage due to a break in Optimum fiber lines. Our teams are still onsite making repairs. For alerts, visit .

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Optimum Help

@OptimumHelp

4 years

Outage: Our teams are working hard to repair a fiber cut caused by a third party construction crew impacting service in NJ. Thanks for your patience while we make these repairs. Sign up for service alerts at .

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Optimum Help

@OptimumHelp

3 years

ALERT: We're closely monitoring Tropical Storm Henri as it approaches our area. Our crews are on standby and ready to go. Follow News 12 for up-to-the minute weather alerts and visit for more information on how to prepare.

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Optimum Help

@OptimumHelp

3 years

ALERT: We’re tracking the severe weather approaching the tri-state area. Our teams are ready to respond as needed. Please visit .

Optimum Responds to Severe Weather Storms

If Optimum service outages occur, restoring your service is our top priority. Learn how Optimum responds to severe weather.

www.optimum.com

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Optimum Help

@OptimumHelp

7 years

@PG_iiNK Glad to hear that. Please don't hesitate to contact us with future inquiries. Thanks for choosing Optimum. Happy holidays! ^CA

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Optimum Help

@OptimumHelp

3 years

@loop243 Hi! We are here for you and happy to help! Please PM us more information and your name, address, telephone number, and account number as it appears on the account to best assist you. ^Mariana

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Optimum Help

@OptimumHelp

3 years

UPDATE: 95% of customers with service outages caused by the remnants of Ida are fully restored. Dedicated crews continue to work throughout the weekend to get remaining customers impacted by the storm back online.

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Optimum Help

@OptimumHelp

9 months

WEATHER WATCH: Our crews are ready for the strong winds and heavy rain headed towards the NY, NJ, and CT areas tomorrow afternoon. Find tips to stay connected at and sign up for text alerts in the event of a service outage.

Optimum Responds to Severe Weather Storms

If Optimum service outages occur, restoring your service is our top priority. Learn how Optimum responds to severe weather.

www.optimum.com

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Optimum Help

@OptimumHelp

4 years

RESOLVED: The service outage in Lynbrook, NY is now resolved and we are happy to say that customers should be coming back online. Visit to sign up for alerts.

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Optimum Help

@OptimumHelp

7 months

WEATHER WATCH: Our crews are prepared for a winter storm impacting NY and NJ tonight into tomorrow. Find tips to stay connected at and sign up for text alerts in the event of a service outage.

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Optimum Help

@OptimumHelp

1 year

Due to a fiber cut in Brooklyn, NY, some Optimum customers in the area may be experiencing a service interruption. Our teams are onsite repairing the damage and will get you back online as quickly as possible.

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Optimum Help

@OptimumHelp

7 years

@mickifiedWe worked on your behalf from day 1 to ensure you have the best content experience at a fair price, 1/2 ^JL

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Optimum Help

@OptimumHelp

7 years

@Mia8263 TAG games is discontinuing this service as of Sunday, December 31, 2017. ^KSB

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Optimum Help

@OptimumHelp

2 months

For those experiencing service interruptions due to Hurricane Beryl, we invite you to stop by a nearby Optimum Store to connect to our 24/7 free WiFi and charge your electronic devices. Please check that your route is clear before traveling. Visit our Facebook page for locations.

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Optimum Help

@OptimumHelp

2 months

For those experiencing service interruptions due to Hurricane Beryl, we invite you to stop by a nearby Optimum Store to connect to our free WiFi and charge your electronic devices. Please check that your route is clear before travelling. Visit our Facebook page for locations.

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Optimum Help

@OptimumHelp

3 years

ALERT: We're keeping an eye on severe weather moving across New York and New Jersey. Our teams are on standby and ready to go. Follow News12 for up-to-the minute weather alerts and visit for more information.

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Optimum Help

@OptimumHelp

7 years

@TageyiskHiro We can help you with this. Please Follow us and Pm your account info and we will assist you.^jh

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Optimum Help

@OptimumHelp

4 years

UPDATE: Repairs have been completed to the broken fiber lines impacting customers in NJ. Thank you for your patience while we worked on restoring service. To get automatic outage alerts you can update your contact preferences at .

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Optimum Help

@OptimumHelp

5 years

@BodegaDream If the remote is in a blinking state I would recommend holding down 7 & 9 for about 5 seconds so it stops blinking. However, you may need to remove the batteries temporarily as well. ^Mike

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Optimum Help

@OptimumHelp

11 months

Starting today, Optimum announces free calling and texting from the United States to Israel on its Optimum phone and Optimum Mobile services until further notice, enabling residential and business customers to reach out and connect with loved ones during this unsettling time.

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