We are aware of a service issue impacting some customers in New York, New Jersey, and Connecticut. Our technical teams are working to restore service as soon as possible. Thanks for your patience.
If your service has been interrupted by the severe weather conditions, crews will be dispatched to the area to restore your services as soon as it is safe to do so. Thank you for your patience!
Some customers in NY, NJ, and CT are experiencing a loss of service. We’re aware of this issue and our teams are working on restoring the service as quickly as possible. Thank you for your patience.
We are aware of a service issue impacting some customers in New York and Connecticut. Our technical teams are working to restore service as soon as possible. Thanks for your patience.
We know some of our subscribers are still patiently waiting for service to be restored. The power grids are experiencing prolonged outages, which is impacting your connectivity. Our crews are mobilized and we are actively working to restore service. Thank you for your patience.
We are experiencing storm related outages in the NY metro area. In some areas, it is impacting channels like News12 and YES Network. In others, it is impacting additional services like DVR. Please bear with us as we work quickly to restore service. Thank you for your patience.
Tropical Storm Isaias caused damage across the Tri-State area. We’re working closely with other local utilities to restore service impacted by power grid outages and debris. This involves ensuring the environment is safe for our technicians to work. Thanks for your patience.
We apologize to those impacted by our service outage last night, which was caused by a power failure. Our teams worked tirelessly to restore service. We know it was a frustrating experience for you and we appreciate your patience during that time. Thanks for being a customer.
@PierreLeDeux
Thank you for your feedback. I will provide it to our programming team. If there is anything further we can assist with please DM us at any time. ^David
UPDATE: We are still experiencing storm related outages in the NY metro area. Many services have already been restored and we are working to resolve the remaining issues as quickly as possible. We appreciate your patience.
Facebook, Instagram, and WhatsApp are currently offline. This is not related to your internet service. The social media providers are working to get things back to normal as quickly as possible.
@NicolleDWallace
Nicolle, there are currently sun outages affecting satellite transmission. The sun outages will be in effect until Oct 13th. You can learn more about this here, ^Juan
NOTICE: Due to a technical issue, a message was mistakenly sent to some active customers stating their inactive email account will be shut down on 7/13/20. We apologize for the confusion. No active email accounts will be impacted.
Severe weather events such as Tropical Storm Isaias greatly impact the restoration process and our teams are working hard to get your services restored. For more information visit . You can access the internet by connecting to our 2+ million hotspots.
We continue to make progress with reconnecting our customers as power companies repair the grid. Our crews are working as quickly and as safely as we can. For the most current updates, please check your service status at and visit .
@TSM_Albralelie
Hey! I can give you a hand with that here and get you some help. By the way, big fan of your Apex streams! Shoot me a DM with the Optimum account number for help with this right away. Thank you! ^Andre
We're aware that some customers in certain areas of Suffolk County, NY are experiencing service interruptions. We appreciate your patience as our teams works to resolve.
We see that there is a video outage affecting some Optimum customers in Wall, NJ. We're on it! If you'd like to receive service alerts via text, please enroll at
We are working to restore service as quickly as possible for those impacted by the severe tropical storm and have made great progress in the last 24 hours. We are committed to continuing to work quickly and safely. Go to to learn more about storm impact.
OUTAGE: Some customers in Fairfield, Milford & Bridgeport, CT are without service today. Our engineers are working hard to resolve the issue. If you'd like to receive service alerts via text, please enroll at .
Thanks for your patience while we worked on the service outage affecting Fairfield, Milford & Bridgeport, CT. We’re sorry for the delay. The issue is now fixed and customers are coming back online.
ALERT: Some customers in the Elizabeth, NJ area may be experiencing an outage due to a fiber break. Our teams are on-site and we appreciate your patience. For alerts, visit .
OUTAGE: Some customers in Brooklyn, NY are without service today. Our engineers are working hard to resolve the issue. If you'd like to receive service alerts via text, please enroll at
@NicolleDWallace
At the bottom of the page, there is a link for a list of all the channels that can be affected. It also has details on what days they can experience issues and around what time. ^Juan
RESOLVED: Thanks for your patience while we worked on the service outage affecting Brooklyn, NY. The issue is now fixed and customers are coming back online.
UPDATE: We are still experiencing service outages in Brooklyn, NY. Many customers have already been restored and we are working to fix the remaining issues as quickly as possible. We appreciate your patience. For service alerts via text, please enroll at
@realQuig
I totally understand how crucial the service is for you and all our subscribers. I do see that you have a service appointment scheduled for tomorrow. I'm confident that the field tech will resolve any Optimum related issues as quickly as possible. ^Juan
Last night's storm caused power outages throughout the Connecticut and Westchester areas. We're assessing the damage and will work closely with utility companies to get our customers up and running as soon as possible. For alerts and notification visit
We see that there is a video outage affecting some customers in our Bronx, NY market. We're on it! We'll post hourly updates until it's resolved. If you'd like to receive service alerts via text, please enroll at .
Service has been restored for impacted customers in Suffolk County, NY. We are investigating the cause and apologize for the inconvenience on this Thanksgiving Eve.
Due to a fiber cut caused by suspected vandalism, some Optimum customers in Fairfield County, CT are experiencing an interruption of service. Our teams are onsite repairing the extensive damage, which may cause service interruptions into Saturday. We appreciate your patience.
Alert: A car accident on Route 53 caused a loss of services for some Optimum customers in the Parsippany, NJ area. Our crews are working to restore service as soon as possible. We apologize for any inconvenience.
ALERT: Winter Storm Gail is expected to bring strong winds and heavy snow to our area. Teams are prepared for outages and are on standby to assist our customers. Visit for helpful info on how you can prepare.
Our crews are ready for the big coastal storm that’s coming our way. Find tips to stay connected at and sign up for text alerts in the event of a service outage. Follow
@news12
for the latest local forecast.
Our technical crews repaired the vandalized fiber lines, and nearly all impacted customers are back online. We appreciate your patience and apologize for the inconvenience this may have caused.
Update: Some customers in the Teaneck, NJ area may be experiencing an outage due to a truck pulling down utility poles and lines, including Optimum fiber lines, at a nearby intersection. Our teams are onsite making repairs. For alerts, visit .
Thanks for your patience! The last remaining Optimum customers affected by the video outage should have service within the hour. If you'd like to receive service alerts via text, please enroll at .
@CDNThe3rd
Hello. We have followed up with you over DM with a phone number, as well as some additional information which may be helpful. Please don't hesitate to follow up with us and we'll be glad to help further from here. ^NS
Due to a fiber cut caused by a truck, some Optimum customers in Parsippany, NJ are currently experiencing an interruption of service. We’re working to restore service as soon as possible. We apologize for any inconvenience.
RESOLVED: A broken fiber connection was repaired to restore service in Bayonne, NJ. You may need to restart your devices to connect. Thank you for your patience during this process. Visit to sign up for service alerts.
OUTAGE: Some customers in Fairfield, Bridgeport, Stamford and the Bronx are without service now. We're working as fast as possible to get your service back up within the next two hours. Please visit to sign up for service alerts.
ALERT: The upcoming winter storm is expected to bring strong winds and snow ❄️ to our area. We’re standing by ready to help customers. Visit for more info and to sign up for service alerts.
Some customers in Old Bridge, NJ are experiencing a loss of service due a fiber cut. Our crews are actively working and will continue until all impacted customers are back online.
OUTAGE: Some customers in Piscataway, NJ are without service today. Thanks for your patience while we work to repair the connection. Visit to sign up for service alerts.
We're prepared for tonight's nor'easter that will bring heavy rain and high winds to our area into Monday. Stay up to date by following News 12 and visit for more info.
ALERT: As Tropical Storm Elsa makes its way up the coast, we’re prepared for any weather-related outages. Our teams are on standby and ready to go! Follow News12 for up-to-the minute weather alerts and visit for more information on how to prepare.
ALERT: This morning, we received clearance from the power company and our crew is now actively working to repair the impacted fiber to restore service. Stay safe!
UPDATE: Tropical Depression Ida brought unprecedented flooding and strong winds across the tri-state area. Our team is in the field assessing the damage. We realize how important your service is during these times, getting our impacted customers back online is our top priority.
UPDATE: Some customers in the Ossining, NY area may be experiencing an outage due to a break in Optimum fiber lines. Our teams are still onsite making repairs. For alerts, visit .
Outage: Our teams are working hard to repair a fiber cut caused by a third party construction crew impacting service in NJ. Thanks for your patience while we make these repairs. Sign up for service alerts at .
ALERT: We're closely monitoring Tropical Storm Henri as it approaches our area. Our crews are on standby and ready to go. Follow News 12 for up-to-the minute weather alerts and visit for more information on how to prepare.
@loop243
Hi! We are here for you and happy to help! Please PM us more information and your name, address, telephone number, and account number as it appears on the account to best assist you. ^Mariana
UPDATE: 95% of customers with service outages caused by the remnants of Ida are fully restored. Dedicated crews continue to work throughout the weekend to get remaining customers impacted by the storm back online.
WEATHER WATCH: Our crews are ready for the strong winds and heavy rain headed towards the NY, NJ, and CT areas tomorrow afternoon.
Find tips to stay connected at and sign up for text alerts in the event of a service outage.
RESOLVED: The service outage in Lynbrook, NY is now resolved and we are happy to say that customers should be coming back online. Visit to sign up for alerts.
WEATHER WATCH: Our crews are prepared for a winter storm impacting NY and NJ tonight into tomorrow. Find tips to stay connected at and sign up for text alerts in the event of a service outage.
Due to a fiber cut in Brooklyn, NY, some Optimum customers in the area may be experiencing a service interruption. Our teams are onsite repairing the damage and will get you back online as quickly as possible.
For those experiencing service interruptions due to Hurricane Beryl, we invite you to stop by a nearby Optimum Store to connect to our 24/7 free WiFi and charge your electronic devices. Please check that your route is clear before traveling. Visit our Facebook page for locations.
For those experiencing service interruptions due to Hurricane Beryl, we invite you to stop by a nearby Optimum Store to connect to our free WiFi and charge your electronic devices. Please check that your route is clear before travelling. Visit our Facebook page for locations.
ALERT: We're keeping an eye on severe weather moving across New York and New Jersey. Our teams are on standby and ready to go. Follow News12 for up-to-the minute weather alerts and visit for more information.
UPDATE: Repairs have been completed to the broken fiber lines impacting customers in NJ. Thank you for your patience while we worked on restoring service. To get automatic outage alerts you can update your contact preferences at .
@BodegaDream
If the remote is in a blinking state I would recommend holding down 7 & 9 for about 5 seconds so it stops blinking. However, you may need to remove the batteries temporarily as well. ^Mike
Starting today, Optimum announces free calling and texting from the United States to Israel on its Optimum phone and Optimum Mobile services until further notice, enabling residential and business customers to reach out and connect with loved ones during this unsettling time.