OneKey Support @OneKey_Support Twitter profile

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OneKey Support

@OneKey_Support

4 months

Check out the new promotion video of OneKey Pro🥰✨

OneKey

@OneKeyHQ

4 months

Touch the future of crypto security with OneKey Pro. With advanced EAL6+ chips and Airgap tech, your assets have never been safer. Enjoy all-in-one convenience with support for 60+ chains on mobile, desktop, and browser. 🛒 Now back in stock:

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OneKey Support

@OneKey_Support

10 months

@CryptoG9876 @OneKeyHQ @JoystreamDAO OneKey App has already been supported, and the firmware version for the hardware wallet will be released soon.

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OneKey Support

@OneKey_Support

10 months

✅👀【 @OneKey_Support 】 ⚠️We will never DM you first. ⚠️NEVER share your Secret Recovery Phrase. ⚠️Verify links / dApps are legitimate.

OneKey

@OneKeyHQ

10 months

🌟Thrilled to announce our gold tick verification on Twitter. 🫡For safety, please note other associated accounts: @OneKey_Support for support; @OneKeyCN for updates in Chinese; @OneKeyJP for updates in Japanese.

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OneKey Support

@OneKey_Support

2 years

@Hichencha @OneKeyCN 您可尝试在 3.26 版本的 App 中收菜、投票。我们预计本周会发布新的固件，以完成对 Cosmos 的全面支持。在尝试连接 dApp 网站的 Connect Wallet 时，您可轻触 Keplr 完成连接，OneKey 兼容 Keplr 协议。

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OneKey Support

@OneKey_Support

6 months

@riba2534 您好，Pro 可以通过蓝牙连接手机 App，也可以通过数据线连接桌面端以及 chrome 插件。因为 OneKey App 正在进行大版本的更新开发，二维码连接的方式会在后面一并支持哈。无线充电的功能暂时禁用，硬件同事正在进一步优化，争取让大家用着更丝滑。Lite 的功能也会在后面固件升级后加上。感谢您的支持

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OneKey Support

@OneKey_Support

8 months

@kosjeo @OneKeyCN 您好，将热钱包导入冷钱包，这个助记词本身还是触网的，所以硬件设备起不到任何保护作用。不建议您这样使用。最好的操作是使用硬件设备创建全新的助记词和钱包地址，然后将资产转入。

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OneKey Support

@OneKey_Support

10 months

@0xdejavuzc @ai_ziyo @Marcus_X_X_ @Rats_Friend 硬件钱包这两天就会发布新的固件版本，更新后就支持闪电网络了。

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OneKey Support

@OneKey_Support

7 months

@thestellaverse_ @OneKeyHQ @zkSwap_finance Of course, you can stake your ZF assets in OneKey on the zkSwap official website.

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OneKey Support

@OneKey_Support

2 years

@louialu @WHIKO_LAND @JSGANG1024 @ximanctc whiko 非常可爱 ❤️

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OneKey Support

@OneKey_Support

10 months

@bencrox @AnsonBighead @onekey_sec @OneKeyCN Phantom 暂时还不可以直接连接 OneKey 的硬件钱包。不过与 Solana 链交互时，可以使用 OneKey 的浏览器插件钱包或者直接用 OneKey App，如果连接钱包的选项中没有 OneKey，可以在页面上点击Phantom，OneKey 的钱包也可以弹出使用。

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OneKey Support

@OneKey_Support

10 months

@GwadarNakamoto @OneKeyHQ The latest firmware version for Touch will be released this week, and once you update it, you will be able to use Joystream.

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OneKey Support

@OneKey_Support

8 months

@feichai10 @OneKeyCN 一个硬件设备仅支持导入一个助记词。如果您需要使用多个钱包，可以选择使用子地址或者 PassPhrase 功能。 PassPhrase 功能介绍：

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OneKey Support

@OneKey_Support

7 months

@xrSwSMGzu9YZtAK @Vince57024623 @neuraiproject @OneKeyHQ 手机 App 热钱包已经支持了

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OneKey Support

@OneKey_Support

2 years

@BitcoinWalletz @OneKeyHQ Hi danny ❤️. Yes, the info is encrypted and stored in its built-in secure chip.

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OneKey Support

@OneKey_Support

10 months

@Grayce12180159 @OneKeyCN @NoScription 可以的，OneKey App 热钱包和硬件钱包都是支持 BRC-20 的收发的。可以参考这个：

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OneKey Support

@OneKey_Support

2 years

@Belief_BTC @OneKeyCN 您好，我们正在和 Visa 沟通汇率问题，会尽快解决。🙏

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OneKey Support

@OneKey_Support

10 months

@araz32008658 申し訳ありませんが、BTC-statsの内部スワップは協力会社の問題により現在メンテナンス中です。早急な復旧を目指し、積極的に連絡を取っています。

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OneKey Support

@OneKey_Support

2 years

@realpai110 @OneKeyCN 可以访问我们的官方有赞店铺：支持国内发货的喔🙌

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OneKey Support

@OneKey_Support

10 months

@OneKeyCN 不好好上班，学会喊麦了……不过，好像还不错🤪

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OneKey Support

@OneKey_Support

7 months

@hiramabiffkas @alephium @OneKeyHQ $ALPH has ERC20 type tokens, which you can store through the Ethereum network in OneKey's ETH wallet.

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OneKey Support

@OneKey_Support

2 years

@Belief_BTC @OneKeyCN 您好，Visa 汇率已降🙏

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OneKey Support

@OneKey_Support

7 months

@thesorati1988 @OneKeyCN @ohyishi 懂，你对 OneKey 是真爱。

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OneKey Support

@OneKey_Support

7 months

@Vince57024623 @neuraiproject @OneKeyHQ Yes, XNA will be supported in the upcoming firmware update.

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OneKey Support

@OneKey_Support

10 months

@jaysonhu2018 提到硬件钱包更安全，当然了，OneKey 是支持的。

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OneKey Support

@OneKey_Support

11 months

@wutongww @zhengzhi_eth 好的，明白您的问题了。请您确认一下是某个 Dapp 交互时插件在左边弹出，还是所有的 Dapp 交互时都在左边弹出呢，也请您确认一下和metamask交互时弹出的问题。谢谢您。

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OneKey Support

@OneKey_Support

4 months

终于可以痛快下单了。

OneKey 中文 · 双十一版

@OneKeyCN

4 months

@Ray80230 @ohyishi @OneKey_Support 感谢您的反馈，境外主体在国内使用支付申请认证需要一定时间。现在已经完成了认证，各位用户可以进行大额订单交易了。

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OneKey Support

@OneKey_Support

2 years

@btt31946344 @gonbo 官网 — 产品/product — 购买链接

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OneKey Support

@OneKey_Support

11 months

@plenty_dd @OneKeyCN 抱歉抱歉，这个问题技术同学已经修复了，下个版本就可以正常访问。

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OneKey Support

@OneKey_Support

2 years

@BitcoinWalletz @OneKeyHQ @WalletScrutiny @masa_onekey Hi, already sending dev engs to the thread ❤️

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OneKey Support

@OneKey_Support

2 years

@shanjige1024 @OneKeyCN 感谢您的建议，这是个很好的建议！

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OneKey Support

@OneKey_Support

10 months

@sonekwow @OneKeyHQ @okxweb3 You can try again, it should be possible to make the payment now.

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OneKey Support

@OneKey_Support

1 year

@niubi88899 @OneKeyCN 感谢您的耐心等待，我们会在本周或下周支持更多的卡段。

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OneKey Support

@OneKey_Support

1 year

@HardwarewalletC @OneKeyCN Hi您好，我们将在下个版本上线销卡功能。感谢您的关注与支持。

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OneKey Support

@OneKey_Support

2 years

@Modashi_NFT @OneKeyHQ @OneKeyCN 感谢您的提议，可否 DM 我具体的情况 🙏

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OneKey Support

@OneKey_Support

2 years

@Tyson54413779 @OneKeyCN 激活不用联网，但是转账和交互需要。硬件钱包是使用公钥与外界交互的，助记词保存在安全芯片里是不触网的。提示更新sdk可能是网络不通，建议使用梯子全局代理。

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OneKey Support

@OneKey_Support

8 months

@kiddjoneke SOL 链上的操作一致显示待处理吧？这个问题我们注意到了，技术人员已经进行了修复，新版的 App 正在测试中，我们尽快在下周发布，非常抱歉给您带来��不便。

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OneKey Support

@OneKey_Support

8 months

@xrSwSMGzu9YZtAK @Wt_1bee @Tiankno1 @OneKeyCN 如果没有上链，可以清除 App 缓存试一下。另外发送的金额再小一些，Kaspa 的交易和地址上面的 UTXO 关联，如果 UTXO 金额比较小，暂时只能不停减少发送的金额尝试。如果需要提交工单，可以在：

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OneKey Support

@OneKey_Support

11 months

@zyljsw @OneKeyCN @OneKeyHQ 好的。安排！

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OneKey Support

@OneKey_Support

2 years

@liangjie555 @OneKeyCN 现在的五位数以后就不止了，做好资产配置很重要喔😯

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OneKey Support

@OneKey_Support

2 years

@0xDrdotk @OneKeyHQ 您好，这可能是 BTC 签名信息过大的问题，您可以访问提交工单，会有工程师协助您解决，我们也会继续追踪这个现象🙏。

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OneKey Support

@OneKey_Support

8 months

@wangguo_0225 @BTCs_zh @OneKeyCN 支持 BRC20 🤎

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OneKey Support

@OneKey_Support

10 months

@fuzzyy0815 @OneKeyCN Because the PIN code also supports input on mobile、PC devices, mainly to match the digital nine-grid on the app, so not support zero

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OneKey Support

@OneKey_Support

10 months

@0xdejavuzc @OneKeyCN 显示正在派送中，今天应该可以拿到用起来。

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OneKey Support

@OneKey_Support

2 years

@lawrencezhw88 @OneKeyCN 您好，这是几个月前的固件更新。如果您担心，可以前往 OneKey App，在左侧列表查看您的硬件钱包固件版本，升级到最新即可。

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OneKey Support

@OneKey_Support

10 months

@DrCandour Basically, it can connect to most mainstream Dapps. If you encounter any connection issues during your daily interactions, feel free to provide us with feedback at any time.

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OneKey Support

@OneKey_Support

1 year

@theworldright Hi, can you dm me and send the pending transaction hash and I will check it for you

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OneKey Support

@OneKey_Support

10 months

@0xfangfu @OneKeyCN 如果是国内的地址，一般下午 5点下单后当天可以发货。

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OneKey Support

@OneKey_Support

2 years

@ylm5573 您好 sanyi，援引信息并不正确，您可以自行验证。祝您生活愉快 ❤️

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OneKey Support

@OneKey_Support

2 years

@worrun8 @OneKeyCN @XRabbitsClub 嗯呢，北京时间1月21日0点开始

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OneKey Support

@OneKey_Support

1 year

@returntosociety Hi，OneKey Card 是无单日/单月的支付上限的。但是微信支付的境外卡交易是有限额的，具体可参见：。如果还有其他问题，可以提交工单或者是在我们的 Discord 进行问题反馈。工单入口： Discord：

Join the OneKey Discord Server!

Asia's No.1 Open Source Crypto Wallet. DeFi Safer with OneKey. | 21269 members

discord.com

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OneKey Support

@OneKey_Support

5 months

@shuai4305 @OneKeyHQ @gumi_oshi3_jp @meet_48 @MARBLEXofficial @0xCavin 非常抱歉哈，现在 Arb 的充值渠道在维护中，金融机构回复预计 21 号恢复，届时您的充值会自动入账。如果仍未入账，您可以随时联系我们，也可以随时在 discord 频道中反馈问题：

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OneKey Support

@OneKey_Support

10 months

@Julianbb_Zhu @OneKeyHQ 明白，非常理解。会向开发同学反馈一下，改进一下体验。感谢您的反馈。日常使用时有什么不舒服的地方，可以随时向我们反馈。

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OneKey Support

@OneKey_Support

11 months

@realjelers @OneKeyHQ @masa_onekey pls refer this link for all supported chains:

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OneKey Support

@OneKey_Support

11 months

@luozxdotorg 可以直接使用 OneKey App 连接硬件钱包使用，体验更加丝滑。

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OneKey Support

@OneKey_Support

2 years

@wangzhen67890 @OneKeyHQ 谢谢您的喜爱！

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OneKey Support

@OneKey_Support

1 year

@Burke1Dong @OneKeyHQ Kaspa Co-branded Wallet will be shipped out in late June or early July. Stay tuned buddy!🙌

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OneKey Support

@OneKey_Support

10 months

@OneKeyCN 要被扣钱了，下回长点心

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OneKey Support

@OneKey_Support

6 months

@ahfong95311560 @OneKeyCN 5 月底应该可以开放购买

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OneKey Support

@OneKey_Support

10 months

@MHPaz Precisamos de mais parceiros excelentes como você.

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OneKey Support

@OneKey_Support

7 months

@golosoff Verifying the OneKey Card usually takes 7 days. If you do not receive approval within this time, please submit your registered email to support @onekey .zendesk.com.

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OneKey Support

@OneKey_Support

8 months

@GKai8816 @OneKeyCN 现在价格是 15 分钟刷新一次，不过如果 App 后台运行或者不在账户页面，这些不会自动刷新。后面我们也想办法改进一下这方面的体验。🙏

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OneKey Support

@OneKey_Support

10 months

@0xdejavuzc @OneKeyCN @0xPzai Nostr暂时只能使用 App 的热钱包，硬件钱包最新的支持 Nostr 的固件版本近期会发布，届时更新后可以使用。

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OneKey Support

@OneKey_Support

10 months

@Iowoee @OneKeyCN @cryptoding888 插件钱包中点击「菜单」-「钱包切换」，取消勾选MetaMask，然后刷新一下页面，应该就不会打架了。

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OneKey Support

@OneKey_Support

8 months

@kakalongli 收到您的反馈，团队正在与第三方 NFT 数据提供商反馈该问题，加急解决中。

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OneKey Support

@OneKey_Support

1 year

@Matrix15462265 @ohxiyu 开源是我们的底线，所有能开源的，都会开源。

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OneKey Support

@OneKey_Support

1 year

@Lonely__MH @Crypto_QianXun hi，亲爱的用户您好，OneKey card 可以用来支付 openAI 的账单

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OneKey Support

@OneKey_Support

10 months

@kings858 @OneKeyCN 您是指插件钱包覆盖其他钱包吧，您可以点击「菜单」-「钱包切换」，取消勾选您不希望覆盖的钱包就行。当然，我们这方面的体验我们也会继续优化

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OneKey Support

@OneKey_Support

10 months

@0xfangfu @OneKeyCN 最新的固件版本最近就会发布，届时您更新一下即可。还请先等待下。

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OneKey Support

@OneKey_Support

10 months

@Hudie @ohyishi 这……我服

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OneKey Support

@OneKey_Support

2 years

@keromie ❤️

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OneKey Support

@OneKey_Support

4 months

@Normguytrip6 @OneKeyHQ You can try using MetaMask to connect with the OneKey hardware wallet:

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OneKey Support

@OneKey_Support

1 year

@zhanghuiyeye @sanyuan2016 尊敬的用户您好！使用过程中遇到任何问题，请进入我们官方渠道开票，我们会及时为您解决！感谢您的使用，祝您生活愉快❤️

Join the OneKey Discord Server!

Asia's No.1 Open Source Crypto Wallet. DeFi Safer with OneKey. | 21269 members

discord.com

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OneKey Support

@OneKey_Support

1 year

@ntoooop @OneKeyCN 您好，我们正在支持更多新卡片，下周上线！

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OneKey Support

@OneKey_Support

10 months

@laozidifei @OneKeyCN Nostr 使用的是比特币闪电网络，在 App 中切换至闪电网络即可使用。

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OneKey Support

@OneKey_Support

2 years

@Tiankno1 @OneKeyCN 谢谢您的喜爱！

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OneKey Support

@OneKey_Support

8 months

@RossLee26591428 @OneKeyCN @brian_trollz 该需求会转告团队内部。感谢您的反馈 🌹

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OneKey Support

@OneKey_Support

8 months

@lispczz @OneKeyCN @OneKeyHQ @ohyishi Thank you for your feedback. The OneKey team will investigate this issue and continue to optimize the Card service.

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OneKey Support

@OneKey_Support

6 months

@allystamp888 @OneKeyCN 是的，OneKey 目前不支持符文，BTC 的 NFT 相关签名因为存在安全风险，现在也不支持

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OneKey Support

@OneKey_Support

11 months

@realjelers @OneKeyHQ @masa_onekey OneKey's app and hardware wallet both support LTC. If you find that it is not working, you can DM and help you take a look

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OneKey Support

@OneKey_Support

7 months

@Lucina74860220 @OneKeyCN @NervosNetwork @CKB_CN 今天银行系统维护，影响了卡片的支付。您晚点再试试。可以加入 discord 频道，及时反馈遇到的问题，及时了解最新的通知：

Join the OneKey Discord Server!

Asia's No.1 Open Source Crypto Wallet. DeFi Safer with OneKey. | 21269 members

discord.com

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OneKey Support

@OneKey_Support

11 months

@Chandler_Invest @JoystreamDAO Support for Joystream is still under development, and a new version will be released soon. By then, both the OneKey app and hardware wallet will support Joystream.

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OneKey Support

@OneKey_Support

10 months

@fuzzyy0815 @OneKeyHQ @getAlby Yes, the exchange channel is currently under maintenance and temporarily unavailable. We apologize for any inconvenience caused. You can withdraw funds from the exchange to the app address or transfer funds from the app to the exchange for conversion. We will restore it asap

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OneKey Support

@OneKey_Support

6 months

@BTCadept @OneKeyHQ please don't worry. Please submit a ticket and provide your purchase order number. We will proceed with the after-sales service process for your device:

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OneKey Support

@OneKey_Support

7 months

@wassieblanca @gieorerk @OneKeyHQ @cosmos @akashnet_ @osmosiszone @JunoNetwork @SecretNetwork @Fetch_ai OneKey now supports the OSMO. You can switch your network to Osmosis

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OneKey Support

@OneKey_Support

4 months

@cryptosixman @OneKeyCN @OneKeyHQ 您好，首先抱歉给您带来的不良体验。锂电池类产品如果长时间不进行充放电，鼓包情况是比较常见的。我们的建议是定期每月进行1次完全充放电，这样可以有效提高电池使用寿命。最后，质保期（1年）内的订单享受售后服务。您可以提交订单编号和照片至邮箱：hi @onekey .so ，会有专人为您提供支持。🙏

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OneKey Support

@OneKey_Support

5 months

@momo1582145 方便提供一下具体的网络吗？我们测试确认一下。

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OneKey Support

@OneKey_Support

10 months

@181fKf @pcobidco @OneKeyCN 推荐使用 OneKey 的浏览器插件直接连接硬件钱包，现在 MetaMask 的连接有些问题，经过技术测试 MetaMask 新版本做了部分更改，这个技术人员也在和沟通和解决中。

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OneKey Support

@OneKey_Support

7 months

@shiki_yoo @OneKeyCN @acghnu 不会，使用硬件钱包最大的意义就在于私钥和助记词始终不会触网，电脑或者手机被黑了资产还是安全的，保存好助记词已经定期检查地址的授权情况是最重要的

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OneKey Support

@OneKey_Support

10 months

@DrCandour Please refer to the GIF demonstration (using raydium as an example) to directly access raydium in the OneKey App. When connecting your wallet, select the first option "Phantom" to successfully connect OneKey's wallet.

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OneKey Support

@OneKey_Support

6 months

@golosoff pls open a ticket: with your register email, we will check for you

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OneKey Support

@OneKey_Support

4 months

@AliverLen7 @0xCavin @OneKeyCN 暂时还不支持 TON，有支持的计划。

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OneKey Support

@OneKey_Support

2 years

@67859Ming @OneKeyCN 请问您的手机型号和当前使用的 app 版本是多少呢？这些信息对我们诊断问题非常重要。谢谢！

0

OneKey Support

@OneKey_Support

5 months

@Shad_vestor @OneKeyHQ It is most likely an issue caused by an abnormal RPC node. You need to switch the RPC node of this network.Tutorial:

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1

OneKey Support

@OneKey_Support

7 months

@BIXIA1413 @OneKeyHQ 这是 OneKey 官方有赞店铺

0

1

OneKey Support

@OneKey_Support

10 months

@OneKeyHQ @FortuneTrees 您可以先换个浏览器试试看。我们用 OneKey 和 Trezor 都复现过这个情况，目前初步判断是 metamask 的问题。

6

0

OneKey Support

@OneKey_Support

9 months

@Joaosemaan @OneKeyHQ The relevant operations have been sent to you via private message.

1

0

1

OneKey Support

@OneKey_Support

11 months

@ZioEdoLetsGo @JoystreamDAO @OneKeyHQ Support for Joystream is still under development, and a new version will be released soon. By then, both the OneKey app and hardware wallet will support Joystream.

2

0

OneKey Support

@OneKey_Support

7 months

@Maurici71506020 @OneKeyHQ This issue has already been resolved in the Discord channel, and it is now functioning properly.

0

1