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ODEON Help Profile
ODEON Help

@ODEONHelp

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Have a question or need a little help? Advisers are available Monday-Sunday 10am -5pm. Visit our official Twitter feed @ODEONcinemas for the latest film tweets

UK & Ireland
Joined May 2014
Don't wanna be here? Send us removal request.
@ODEONHelp
ODEON Help
5 years
@halilmemz @vuecinemas @cineworld Hi! No problem at all, we just ask that they aren't hot, too smelly or alcoholic :) - Katie
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@ODEONHelp
ODEON Help
6 years
@minxaus @btschartdata Check closer to the release date :) - Shakira
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@ODEONHelp
ODEON Help
6 years
@UKBTSARMATION Hi there, we don't have any info on the currently, please keep an eye on the website for any updates. - Toby
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@ODEONHelp
ODEON Help
10 years
"Help me, Obi-Wan Kenobi; you're my only hope"...not your only hope, now #ODEONHelp has arrived! Follow us @ODEONHelp http://t.co/xUK7D1r8lj
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@ODEONHelp
ODEON Help
3 years
@malifloss @ODEONCinemas Hi again.... we have now decided that you CAN take your light sticks in with you! I hope that you enjoy the show! - Katie
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@ODEONHelp
ODEON Help
6 years
Happy birthday to the man who made our childhoods a little better, Robin Williams! "I'm free."
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@ODEONHelp
ODEON Help
2 years
@syajaman @ODEONCinemas Hi there, the films language is Kannada - Ollie
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@ODEONHelp
ODEON Help
3 years
@Professorofcool Hi Disco Stu, May 17th is the reopening date, we re-open on May 17th, May 17th is the date we re-open, re-opening will commence on May 17th, Did you ask when we-re re-opening? It's May 17th. - Toby
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@ODEONHelp
ODEON Help
4 years
We can confirm the release of No Time To Die has moved to November. If you have pre-booked tickets, these will be refunded.
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@ODEONHelp
ODEON Help
2 years
@igotthisapp4bts @bts_bighit @ODEONCinemas Hey! 😊️ you can keep track of this by keeping a beady eye on our website 👀️ If you search for the movie in the search bar, it will be listed if we are showing this ✨️ - Rosie
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@ODEONHelp
ODEON Help
3 years
@iskang_gala Hi there. We don't normally allow any lights or anything along those lines in the cinema due to it disrupting other guests, so at the moment I wouldn't advise bringing them along. However, please check closer to the time for any updates regarding this - Josh
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@ODEONHelp
ODEON Help
11 months
@ninetysx @ODEONCinemas @taylorswift13 Hi there, we are as excited as you about the prospect of seeing RENAISSANCE: A FILM BY BEYONCÉ in Europe on the big screen at ODEON and will update guests once plans are confirmed -Josh 😊️
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@ODEONHelp
ODEON Help
6 years
@kim_taenamjin @BTS_twt The film doesn't have a release date yet, so we can't confirm whether we'll be showing it just yet. - Shakira
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@ODEONHelp
ODEON Help
1 year
@saj_anderson It's not our policy to ask for proof of disability. If this has happened can you let me know some more detail - Jodie
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@ODEONHelp
ODEON Help
9 months
@jamiekelly_89 @ODEONcinemasIRE Hi there, our exclusive merchandise for RENAISSANCE: A FILM BY BEYONCÉ is now on sale on our app and website! On the app, go to Food and Drink to enter an individual order for the merch there. Or, book your tickets and select your food during the booking process 🐝️ -Josh 😊️
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@ODEONHelp
ODEON Help
6 years
@damien_omeara Glad to hear she liked it :D "In every job that must be done. There is an element of fun. You find the fun and snap, the job's a game". - Toby
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@ODEONHelp
ODEON Help
3 years
@LangfordFT24 Hi there, please accept my apologies for the wait in response. We do not yet have a UK release date just yet. When it is announced, it may be on our site. It is best to check on Tuesdays as this is normally when our listings are refreshed. - Josh.
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@ODEONHelp
ODEON Help
3 years
@sibear71 Hi, tickets go on sale on the 30th September :) - Shakira
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@ODEONHelp
ODEON Help
5 years
Happy Sunday, everybody! It's Shakira here with you again until 5. Who's heading down to the cinema today? Pennywise may still be floating around your local cinema 🤡 and if you just can't get enough of clowns, don't forget that Joker is out next weekend!
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@ODEONHelp
ODEON Help
11 months
@martynconterio Hi Martyn. sorry to hear this. If you ever have any issues like this again please speak to one of our lovely cinema team who will be happy to help. -Demi
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@ODEONHelp
ODEON Help
6 years
@Monsur60 Yo yo yo, my man Batiza! No need to smuggle, you can take food into the cinema as long as it's not too hot or smelly. :) - Shakira
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@ODEONHelp
ODEON Help
4 years
@JamesCranworth This isn't something the cinema industry is considering at this time. - Jodie
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@ODEONHelp
ODEON Help
6 years
@therealemjaypea Here to help.. - Toby
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@ODEONHelp
ODEON Help
4 years
@AnarchistSchatz Hi Roman, ask and you shall receive :) we have changed the offer to include staff members. Just show your staff card in the cinema and you will get 50% off. - Jodie
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@ODEONHelp
ODEON Help
11 months
@LuckyCordle @ODEONCinemas Hi there, we are planning to have official themed popcorn tubs and collectible cups available for purchase in cinema while limited supply last, although we have no further information on this currently. Swifties Always Snack in Style, right? 😎️ -Josh 💗️
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@ODEONHelp
ODEON Help
9 months
@jamiekelly_89 @ODEONcinemasIRE Hi, you can collect as soon as you are able ^_^ - Rob
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@ODEONHelp
ODEON Help
5 months
@ameena_q90 @ODEONCinemas Hi there, Bade Miyan Chote Miyan is currently available for booking on our website! If you find it's not showing near you, please drop us a DM with your local ODEON so we can pass your feedback on to the relevant team. 😊 -Kinga
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@ODEONHelp
ODEON Help
3 years
@fringebats we aren't quite ready to announce what we will be showing, but I will pass this on. - Jodie
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@ODEONHelp
ODEON Help
6 years
@MONOSCHILDS - Shakira
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@ODEONHelp
ODEON Help
1 year
@imstuckinjam @ODEONCinemas this is a post from 2013 - Jodie
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@ODEONHelp
ODEON Help
4 months
@SpideyMCosplay @vuecinemas @cineworld @ODEONCinemas Hi there, unfortunately, we do not have any information regarding promotional posters at this time. Please keep an eye out on our website or social channels for any new information. -Luke
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@ODEONHelp
ODEON Help
4 years
@LGTHBlog We will be pausing your Limitless membership payments until our cinemas reopen - Shakira
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@ODEONHelp
ODEON Help
2 years
@misschibs Hi there, I have just spoke to Streatham and they have located a small brown bear with a red bow. If this is the bear they are holding it for you and you can collect it any time from 9am-9pm. -Demi 😊️
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@ODEONHelp
ODEON Help
7 years
@RachelDoyle20 which ODEON did you visit Rachel? - Luisa
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@ODEONHelp
ODEON Help
2 years
@Alphagoat007 @MartinSLewis @MimiJ9 @ODEONCinemas Hi Rod, I will pass on this idea for it to be addressed internally. Thank you for your suggestion :) - Luke
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@ODEONHelp
ODEON Help
4 years
@carlbowen2 Hi @snarka , please can you send me a DM? :) - Shakira
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@ODEONHelp
ODEON Help
5 years
Good morning film fans! Ollie and Toby here with you until 5pm. The weekend is nearly here what films are everyone dying to see this weekend? Tickets are on sale for Ad Astra, let us know!
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@ODEONHelp
ODEON Help
11 months
@reputationvamps @ODEONCinemas Hi there! Yes, if you'd like to collect your exclusive merchandise today, you can! Just pop into your local ODEON cinema with your order and enjoy your brand new purchase. Alternatively, you can also collect at the time of your screening. 🍿️🥤️ - Conair
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@ODEONHelp
ODEON Help
10 months
@jamiekelly_89 @ODEONcinemasIRE Hi there, we are yet to receive any confirmation regarding the release date of the exclusive merchandise for RENAISSANCE: A FILM BY BEYONCÉ. Please keep your eyes peeled on our website and social media channels for any updates -Josh🐝️😊️
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@ODEONHelp
ODEON Help
1 month
@NSNO1878UTFT @ODEONCinemas Hi there,  I am sorry to hear that you had a disappointing visit to ODEON. I'm afraid due to BBFC regulations we must ask for ID on entry to any film that is 15 or over.  We do recommend you download the YOTI app if you do not have a form of ID to carry as this is digital ve...
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@ODEONHelp
ODEON Help
4 years
@ShaughnW92 Hi there. I'm very sorry to hear you feel that way, but it is policy in all cinemas that staff ask to see your Limitless card. This is a measure put in place for the security of our Limitless guests - Katie
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@ODEONHelp
ODEON Help
1 year
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@ODEONHelp
ODEON Help
2 years
@TmpBlu @ODEONCinemas @ParamountUK Hi there, I will certainly pass the suggestion on :) - Toby
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@ODEONHelp
ODEON Help
5 months
@Geekmaster981 Hi Bradley, our schedule will update this Wednesday evening for showings after Thursday. -Becky😊
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@ODEONHelp
ODEON Help
6 years
Happy birthday to The Sundance Kid, Robert Redford! "What I'm saying is, if you want to go, I won't stop you. But the minute you start to whine or make a nuisance, I don't care where we are, I'm dumping you flat."
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@ODEONHelp
ODEON Help
3 years
@NamJenMin @ODEONCinemas Hi there. Yes you are :) I hope you enjoy the show! - Katie
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@ODEONHelp
ODEON Help
7 months
@ashiq_riyas @4SeasonCreation @_anagh_3363 @vuecinemas @cineworld @ODEONCinemas Hey there, We do not currently have any confirmation as to whether or not we will be showing this film - the best thing to do would be to keep an eye out on our website and social media channels for any announcements. - Aaron
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@ODEONHelp
ODEON Help
4 years
@LindaL16 This isn't something the cinema industry is considering at this time. - Jodie
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@ODEONHelp
ODEON Help
5 years
@meheartpenguins You haven't seen the original!? - Toby
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@ODEONHelp
ODEON Help
7 years
@izabelle_jaime Hi there, you can still use your limitless membership without your card. You can use the temporary pass we sent you via email :) apologies for the delay you will receive your card very soon - Ollie
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@ODEONHelp
ODEON Help
6 years
@redmum578 Hi Cheryl. If a member of staff believes that a guest may be under the age of the certificate of the film, they will be asked for ID. We cannot just take the word from a parent or guardian. This is a legal obligation across all cinemas for all of our staff - Katie
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@ODEONHelp
ODEON Help
5 months
@off_valdemar Hi there, the time for Camden on 29th March is 20:45. The time displayed in your wallet might be due to the 1h time difference to Germany. The confirmed time for this is 20:45 GMT. Hope this helped. -Kat 🐱️
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@ODEONHelp
ODEON Help
5 years
@LizHouston1980 Hi Liz, we try to put as many subtitled showings on as we can, and if there's ever a specific film you're looking for please get in touch with us and we'll see what we can do. I'll pass your feedback on. - Toby
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@ODEONHelp
ODEON Help
3 years
@SusanWoolnough We are working with the UK Cinema Association and support their recent statement on Covid certificates: . We look forward to welcoming guests back to our cinemas soon. - Jodie
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@ODEONHelp
ODEON Help
6 years
"Courage is being scared to death but saddling up anyway." Happy Birthday to the legend that is John Wayne AKA The Duke! 1907 - 1979
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ODEON Help
5 years
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@ODEONHelp
ODEON Help
6 years
@DementiaTweets @thechewtor Thanks @DementiaTweets for raising this, we are very disappointed to hear about @thechewtor experience with us and we would love it if he could DM us directly so we can discuss this further - thanks Luisa
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@ODEONHelp
ODEON Help
5 years
Happy Sunday! It's Shakira here with you until 5pm. Who is heading to the cinema today? I believe Pennywise is still floating around in the cinema, and it's your last chance to pick up one of our IT Chapter 2 posters 👀 feel free to send me any of your film related questions!
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@ODEONHelp
ODEON Help
10 years
@FSOG_UK Every single showing of The Woman in Black will have the Fifty Shades trailer :)
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@ODEONHelp
ODEON Help
2 years
@hollybaird_x @ODEONCinemas @TheDanielBaird1 Hi Holly, can you DM us with a contact number and email address so I can pass this on to the most local cinema to yourself? - Toby
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@ODEONHelp
ODEON Help
8 years
@PhantomL5 if it's not listed then we won't have any info to confirm Agent Phantom best to keep checking back on line :) - Luisa
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@ODEONHelp
ODEON Help
5 years
@scouse2280 Hi Eric, We've asked you more details on two occasions and you haven't responded to us. Danny
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@ODEONHelp
ODEON Help
7 years
@FrancesDowney ...People to attend. At this specific cinema the silver screen is very popular and so we're unable to let other people in. - Danny
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@ODEONHelp
ODEON Help
1 year
@yekimevol @BurnettRM @TerryMatalas @VueHelp @vuecinemas @ODEONCinemas @cineworld Hey, although we don't have anything scheduled for that movie at the moment. I will pass on the feedback for you - Luke
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@ODEONHelp
ODEON Help
3 months
@Scare158Steve @ODEONCinemas Hi there, I am glad to hear that you enjoyed this film 😁️ I have requested for Hard Miles to been shown in other Central London ODEONs, keep an eye on our website ans social media for updates!  -Holly🌸️
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@ODEONHelp
ODEON Help
6 years
@LoyleCarner Oh god yeah! And you know why? Because IT'S COMING HOME!!! Danny
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@ODEONHelp
ODEON Help
5 years
@RufusHewitt21 can you send your full address please? - Shakira
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@ODEONHelp
ODEON Help
5 years
Hi folks, Toby and Katie here with you again today until 5pm. Who's booked their tickets for a trip into space with Brad Pitt in Ad Astra? Let us know your favourite Brad Pitt Movie! I'd give you a hint to what ours is but the first rule is, you do not talk about it ;)
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@ODEONHelp
ODEON Help
3 years
@George56135355 Hi George, Apologies for the delayed reply, we've been rather busy recently. Could you please DM me with your booking reference? - Kieran
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@ODEONHelp
ODEON Help
23 days
@ChrisTitchmarsh Hi, ODEON Durham are currently still open but this could change. The safety of our guests is a priority and we will follow the advice from local authority. I do apologise for the inconvenience of not being able to provide a definite answer at this time. -Robyn
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@ODEONHelp
ODEON Help
5 years
@laurenrankinart I'll pass your feedback along! (: -Sam.
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@ODEONHelp
ODEON Help
3 years
@thebigvibe1 We are working with our partners in the hope of reaching an agreement to show ‘Spiral: The Book of Saw’ in our cinemas. In the meantime, we have an exciting range of films coming up - details here: - Jodie
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@ODEONHelp
ODEON Help
4 months
@stefd75 @ODEONCinemas Hi there, I have requested for GHOST: RITE HERE RITE NOW to be shown at ODEON Orpington, keep an eye on our social media and website for updates -Holly🌸️
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@ODEONHelp
ODEON Help
6 years
@clukey83 Hi James, if you mention the issues to a member of staff they'll be happy to help resolve the issue. Please can you also refrain from using your phone during the film as this can disrupt other guests. - Shakira
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@ODEONHelp
ODEON Help
3 months
@cineworld @lpowell092020 @ODEONCinemas Hi there, This sounds fab! We don't currently have any confirmation as to whether we will be doing this but please keep an eye out on our website and social media channels for any announcements. 👀️ - Aaron
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@ODEONHelp
ODEON Help
6 years
@chochakman Hi Ewen. I'm afraid there won't be any subtitles for the BTS World Tour performance - Katie
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@ODEONHelp
ODEON Help
2 years
@TalkSportSteven Hi Steve, Apologies for the delayed reply, we've been very busy recently. I'm sorry to hear that. Can you please DM me with your booking reference? - Kie
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@ODEONHelp
ODEON Help
1 year
@chelscream96 @ODEONCinemas Hi Chelsea, we can maybe do this. First enquire with the staff at your cinema about your interest in this and then we usually ask for you to make a donation to our sponsored charity, MIND. With that, hopefully they may let you have the poster -Josh
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@ODEONHelp
ODEON Help
2 years
@Philiprogers1 @MarvelUK @ODEONCinemas Hi there, Tickets will be available to book from midnight tonight - Kie
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@ODEONHelp
ODEON Help
4 years
@TwittieThing Hi Liam, yes you can! Just show your staff card and you will get 50% off - Jodie
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@ODEONHelp
ODEON Help
5 years
For those who are trying to redeem codes for the National Lottery Cinema Day, please be advised we are experiencing some technical issues that we are working hard to resolve. We ask that you hold onto your codes for now and try again later today. We thank you for your patience
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@ODEONHelp
ODEON Help
6 years
@Slothicus_ It depends, is it coming home?.. - Toby
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@ODEONHelp
ODEON Help
6 years
@fl34nn3 False ........
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@ODEONHelp
ODEON Help
4 months
@Marcella_PA Hi Marcella, we are open until 5pm but our webchat shuts are 4:45pm, though we can understand how seeing this message would be confusing. I will be sure to pass on your feedback and get this rectified.  If you still require assistance please drop us a DM. - Demi 😊️
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@ODEONHelp
ODEON Help
6 years
@dekuslovebot It will have subtitles :) - Shakira
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@ODEONHelp
ODEON Help
5 years
The weekend is here, and so are we to answer any of your questions until 8pm. Who's heading to Derry for the second time to receive part two of the poster? Pennywise will be asking you all a riddle at 10:00, so be ready! - Toby
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@ODEONHelp
ODEON Help
3 years
@audsldn we are still waiting for a confirmed reopen date. As soon as we have this we will announce it on our social media pages and website. - Jodie
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@ODEONHelp
ODEON Help
4 years
@nicolecoyle0224 Got to say, I love the dedication involved in making this! This video has made my day! :D I've got to ask though, which film did you choose? It doesn't say on your ticket - Jodie
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@ODEONHelp
ODEON Help
5 years
@scuzz49 - Ollie
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@ODEONHelp
ODEON Help
9 months
@KellieLyttle @ODEONCinemas Hi Kellie!  Yes, you can head into your local ODEON cinema to purchase our exclusive RENAISSANCE: A FILM BY BEYONCÉ merchandise without tickets to a screening.  - Conair
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@ODEONHelp
ODEON Help
6 years
@zkdloeyy Hi there, it's best to keep an eye on the website nearer the time of it's release :) - Toby
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@ODEONHelp
ODEON Help
4 months
@BeardyMan1234 @ODEONCinemas Hi there, we currently have no information regarding showing The Garfield Movie in 3D, please keep an eye on our social media and website for updates! -Holly🌸️
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@ODEONHelp
ODEON Help
5 years
@emilykerrin Seriously....It's my favorite and somebody else complained earlier and it's all getting a bit too much for me :( I'll be sure to pass your feedback on to the retail team, Emily. We'll get through this, don't worry! Danny
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@ODEONHelp
ODEON Help
1 year
@EilishDodd @ODEONCinemas Hi Eilish!  The Sound of Freedom hasn't been confirmed for a release in the UK or ROI at the moment, but please keep an eye on our social media and and website for any announcements and updates regarding this in the future 👀️ - Conair
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@ODEONHelp
ODEON Help
6 years
@BradMoonTucker1 Quit hounding us, we've had a ruff day! To be honest, I think you're barking up the wrong tree....But I can give you a dog themed joke that I know? Danny
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@ODEONHelp
ODEON Help
4 years
@PurplePirate We're pausing accounts while the cinemas are closed, Jonathan. (: -Sam.
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ODEON Help
6 years
@MayurRanpura @AishTargaryen_ The Nachos cheese is vegetarian now :) - Toby
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@ODEONHelp
ODEON Help
5 years
@Robalob_ I can certainly pass the idea on for you, Rob :D Danny
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ODEON Help
4 months
@The__GORN Hi there!  myLIMITLESS+ covers all forms of seating upgrades and iSense screenings in our cinemas. iMAX and Dolby screenings are subject to an additional change per ticket on both of our membership tiers.  - Conair
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