“We’re in a time where you have to think differently.” -
@Kohls
CEO Michelle Gass. Read more about how
#TheVisionary2020
is forging new partnerships and driving an ambitious plan for growth.
#NRF2020
“The meme of the twenties will be retailers moving to their own tech intensity,”
@Microsoft
CEO
@satyanadella
said on the future of retail and how technology can help the industry transform at
#NRF2020
.
Aaron Levant from
@NTWRKLIVE
and Ben Kaufman from
@CAMPSTORES
took the stage at
#NRF2020
to offer vastly different — and entertaining — displays of the future of experiential retail.
#NRF2020
“As human beings, we were meant to interact with one another. It’s how we get energy.” -
@Starbucks
CEO Kevin Johnson discussed how to nurture humanity in a modern retail environment at
#NRF2020
.
“The first thing in innovation is humility. It’s to learn that you actually don’t have the answers.” –
@Mastercard
President and CEO Ajay Banga
#NRF2020
In this special
#NRF2020
episode of the Retail Gets Real podcast: Go inside
@Walmart
’s Intelligent Retail Lab, a fully operating store with an in-store AI lab.
NRF matches startups and investors for one-on-one meetings at
#NRF2020
. Participating startups are from the 80+ exhibiting at the
#NRFInnovationLab
and
#NRFStartupZone
. The future is NOW!
“Buying used is in.”
@patagonia
Head of Corporate Development Phil Graves shared his thoughts on re-commerce and sustainability in the retail industry.
#NRF2020
"What’s coming next are massive shifts on a scale of the industrial revolution," says
@Recode
co-founder and editor-at-large
@karaswisher
in a
#NRF2020
keynote with
@SpeakerRyan
and NRF's Matthew Shay.
It's clear that one reason retail is winning is because we are woven into every community and have led the way for decades in helping our communities thrive. -
@BJsWholesale
Chairman and CEO Chris Baldwin opening the first keynote of
#NRF2020
.
“I would like to help dispel this idea that women should be kept down or can’t talk about what they want or what they desire.” -
@goop
Founder and CEO
@GwynethPaltrow
#NRF2020
“The human component remains crucial.” Marjolein Westerbeek, president of Rituals USA
@Rituals
, is rethinking physical retail and strategy with the customer at the center.
#NRF2020
@NRFBigShow
.
@Microsoft
CEO
@satyanadella
highlights four trends for enabling intelligent retail: Personalization, anywhere commerce, digital commerce marketing and empowering employees.
#NRF2020
“How do we embrace the idea that the pursuit of profit does not conflict with the pursuit of doing social good?” says
@Starbucks
President and CEO
@Kevin_Johnson
.
#nrf2020
When it comes to diversity and inclusion, “It’s imperative that we change the conversation and are reflective of what is happening in the broader community.” – Shawn Outler, chief diversity officer,
@Macys
#NRF2020
Talking about how CBD products are impacting retail,
@VitaminShoppe
CEO Sharon Leite says, “It goes back to trust. ‘Can I trust this retailer?’”
#NRF2020
@NRFBigShow
“If we can believe in something, consumers tend to respond very well to our point of view.”
@nbhdgoods
CEO Matt Alexander on having a more curatable perspective when selecting merchandise.
#NRF2020
@NRFBigShow
Leaders from
@InspireBrands
,
@AlbertsonsCos
+
@Helzberg
share insights on negotiating the current online fraud environment at
#NRFPROTECT
. Learn about the ways leaders protect their companies from fraud while avoiding friction with customers and colleagues.
“Invest in the communities you want to see thrive.” - Damu McCoy, vice president of talent acquisition
@Target
, on building leaders instead of extracting from a small talent pool.
#NRF2020
Nitin Natarajan,
@CISAgov
deputy director spoke at
#NRFPROTECT
about how to build a more secure and resilient retail ecosystem. Learn how the victim landscape has changed and ways to support security and resilience in retail.
More than 2,000 security experts, 250 retail companies and 129 international attendees gathered at
#NRFPROTECT
to discuss key topics including combating
#organizedretailcrime
, mitigating fraud, tackling theft and much more.
“The question for 2020 is: How are retailers going to go beyond delivering customer experience and customer satisfaction, and deliver customer value?" –
@IBM
's
@LuqNiazi
#NRF2020
@IBMindustries
Read the full report here:
“When a consumer walks into a retail store, there’s two things they need to understand: What’s your personality and what’s your point of view?” - Kevin Plank, executive chairman and brand chief,
@UnderArmour
#NRF2020
.
@AndrewLaudato
, COO of
@VitaminShoppe
, shares 10 tips for keeping innovative employees at
#NRFPROTECT
. Learn how retailers can innovate in a way that values safety and security.
78% of consumers are interested in receiving relevant, personalized recommendations or offers while they’re shopping in store, says
@PSFK
President and Founder Piers Fawkes.
#NRF2020
@NRFBigShow
More than 2,000 security experts, 250 retail companies and 129 international attendees gathered at
#NRFPROTECT
to discuss key topics including combating
#organizedretailcrime
, mitigating fraud, tackling theft and much more.
With 10,500 storefronts and 2.1 million employees,
@Walmart
faces a spectrum of threats. And to deal with those threats, “It takes a village. It takes automation. And it takes constant innovation,” said Vice President for Security Operations Jason O’Dell.
.
@Walmart
U.S. President and CEO John Furner tells
@NRFBigShow
attendees that there are new and more jobs being created, it’s just a matter of giving people a path and providing training.
#NRF2020
“If you don’t take some responsibility for what people see, you're at some level responsible for the downstream consequences." -
@Pinterest
Co-founder and CEO Ben Silbermann
@8en
#NRF2020
The annual
#NRFPROTECT
conference kicked off with keynote speaker
@AmyHermanAOP
, president of The Art of Perception, who offered insights on the everchanging challenges of
#organizedretailcrime
and the significance of retailers’ ability to recognize it.
WATCH NOW: The pandemic provides an opportunity to reset and prioritize the consumer,
@Kohls
CEO Michelle Gass said as part of NRF's
#RetailLeadership
conversation.
NRF has been elevating critical learnings from seasoned leaders in the
#retail
industry and beyond through our
#RetailLeadership
Series. Join us this fall:
Is AI worth the hype?
@gdruk
CEO and founder Kate Ancketill talks mitigating the impact of global distributors at
#NRFNexus
, taking place July 10-12, 2023.
.
@Nordstrom
Co-President Erik Nordstrom says the lines between channels are blurred. Over 1/2 of their store sales involve an online journey and over 1/3 of online sales involve a store.
#NRF2020
“One reason that it’s so important for us to be in retail is to hear from the consumers. I would never want to be building a brand that doesn’t have a retail component.” -
@BeyondMeat
Executive Chair Seth Goldman
@HonestSeth
#NRF2020
Consumers increasingly expect free delivery of items they buy online and are also embracing new options like picking up their online purchases at a local store, according to the latest issue of the quarterly Consumer View report. Read it today:
This week on
#RetailGetsReal
, NRF's Head of Consumer Research Katherine Cullen is answering all your questions about the holiday season and how it's shaping up for retail.
#podcast
🎧
Retail leaders discuss use cases for a Web3 supply chain, generative AI and other innovative initiatives to enhance the customer experience and improve business operations at
#NRFPROTECT
.
The future
@Starbucks
environment will be one that is "safe, familiar and convenient," said CEO
@Kevin_Johnson
as part of NRF's
#RetailLeadership
Series. Gain more industry insights on our website:
At
#NRFPROTECT
, NRF President and CEO Matthew Shay and
@Walmart
US President and CEO John Furner discussed the importance of retailers working together and sharing data to help combat
#organizedretailcrime
.
Companies are planning and using AI to improve business operation efficiency along with price, forecast and marketing optimization. Learn more about the up-and-coming uses of AI in retail and NRF’s AI Working Group.
From its delivery tracker to a “mind-ordering app” developed with Netflix’s “Stranger Things,” Domino’s has been delivering on innovation since 1960. Join the Chief Digital Officer
@dominos
as he shares tips on how to drive growth in retail at
#NRFNexus
.
With 10,500 storefronts and 2.1 million employees,
@Walmart
faces a spectrum of threats. And to deal with those threats, “It takes a village. It takes automation. And it takes constant innovation,” said Vice President for Security Operations Jason O’Dell.
At
#NRFPROTECT
, NRF President and CEO Matthew Shay and
@Walmart
US President and CEO John Furner discussed the importance of retailers working together and sharing data to help combat
#organizedretailcrime
.