Mob Support @MobEntCS Twitter profile

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Mob Support

@MobEntCS

2 years

Due to the overwhelming amount of players in Project Playtime we are currently scaling up our servers so people can make purchases. In the meantime purchases have been temporarily disabled. We apologize for the inconvenience and will notify everyone when purchases are restored.

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Mob Support

@MobEntCS

2 years

The Toy Box servers should be up and running! They've been going offline on occasion the last 2 days but it should be fixed now 😄

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Mob Support

@MobEntCS

2 years

Servers are beefed up and working again! 💪

Mob Support

@MobEntCS

2 years

Due to the overwhelming amount of players in Project Playtime we are currently scaling up our servers so people can make purchases. In the meantime purchases have been temporarily disabled. We apologize for the inconvenience and will notify everyone when purchases are restored.

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Mob Support

@MobEntCS

2 years

@Adam_Fabrizio The developers are looking at different solutions to this problem. We hope to have a fix for this as soon as possible.

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Mob Support

@MobEntCS

2 years

@bopinboopin @mobgamesstudios @Proj_Playtime Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

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Mob Support

@MobEntCS

2 years

@King_of_Scarlet The developers are aware of this issue and are working to resolve it. Expect a fix in an upcoming patch.

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Mob Support

@MobEntCS

2 years

@Manotas03 Purchasing Playcoins should already be possible within the game. Can you describe what it is that is preventing you from purchasing them?

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Mob Support

@MobEntCS

2 years

@games878787 @Proj_Playtime We are looking at different ways to ensure that players who want to play as the monster more often are able to do so. We hope to have a solution available in game as soon as possible.

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Mob Support

@MobEntCS

2 years

@ySm0RT @ShaneMc32948133 We are sorry to hear about your issues with the Store. Did closing and relaunching the game help to solve the issue?

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Mob Support

@MobEntCS

2 years

@OhNoKittyKitty @Proj_Playtime @mobgamesstudios I apologize for the delay in response. It is common for items to not immediately show up in player inventories with our current system. We hope to improve the feature going forward. Has the item appeared since your initial tweet?

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Mob Support

@MobEntCS

2 years

@EmineAv86869944 @IceBlueberry27 @Proj_Playtime The Mobile port of Project Playtime is in development, but we do not currently have a planned release date. Stay tuned for updates on the project.

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Mob Support

@MobEntCS

2 years

@Connor453233131 Thank you. I'll check in with the developers and see if they can narrow down the issue.

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Mob Support

@MobEntCS

2 years

@taektrash Thank you for reaching out. We know what has caused the issue with the ToyBox. We hope to have a fix pushed as soon as possible. You should receive all of your items as soon as that fix is live.

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Mob Support

@MobEntCS

2 years

@Average_human2 @Proj_Playtime Huggy's Charge Hug attack not working is a known issue and should be fixed in an upcoming patch. We are also working hard to improve the system for finding and joining servers and hope to have a solution for the issue as soon as possible.

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Mob Support

@MobEntCS

2 years

@SatiagoFin @Proj_Playtime The mobile port of Project: Playtime is in production, but we do not currently have a time frame for when it will be released.

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Mob Support

@MobEntCS

2 years

@PeeJayUK What level in the ToyBox is your son currently at?

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Mob Support

@MobEntCS

2 years

@IceBlueberry27 @Proj_Playtime We are aware of the problem of hand cosmetics not appearing for one hand. We hope to have this resolved as soon as possible.

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Mob Support

@MobEntCS

2 years

@Soup21753479 Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

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Mob Support

@MobEntCS

2 years

@ShaneMc32948133 Can you send us a link to your Steam ID through DM?

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Mob Support

@MobEntCS

2 years

@sleep_apricot Thanks for reaching out. We are aware of the issues with the ToyBox right now and hope to have a fix out as soon as possible. You should receive all of your backlogged items after this fix is pushed out.

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Mob Support

@MobEntCS

2 years

@NationalBore @Proj_Playtime Did you at all reset your computer or are playing on a different account?

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Mob Support

@MobEntCS

2 years

@MrBOnnie07 Can you provide a screenshot of your issues with the textures?

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Mob Support

@MobEntCS

2 years

@ySm0RT @bopinboopin @mobgamesstudios @Proj_Playtime You will be able to continue earning rewards for Season 1!

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Mob Support

@MobEntCS

2 years

@MrBOnnie07 Can you provide a screenshot of your textures in game?

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Mob Support

@MobEntCS

2 years

@mac4zz @Proj_Playtime Thank you for the feedback. I will be sure to relay these suggestions to the developers and see what we can do to improve the overall gameplay experience.

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Mob Support

@MobEntCS

2 years

@Connor453233131 How often would you say this happens?

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Mob Support

@MobEntCS

2 years

@Roan18793033 We are aware of the issues with equipping Hands right now. We hope to have a fix out for it as soon as possible.

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Mob Support

@MobEntCS

2 years

@MrBOnnie07 I apologize for the delay. I have relayed these images to the developers. They are looking into potential solutions.

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Mob Support

@MobEntCS

2 years

@Connor453233131 Can you explain further? Is there an error that is displayed when this happens?

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Mob Support

@MobEntCS

2 years

@PeeJayUK Thanks for reaching out. We are aware of what has caused the issue with the ToyBox. We are working to get a fix pushed as soon as possible. Your son should receive all of his items when that push goes live.

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Mob Support

@MobEntCS

2 years

@OhNoKittyKitty @Proj_Playtime @mobgamesstudios We have been made aware of Survivor Outfit purchases not being award properly. We hope to have a fix for this as soon as possible. You should receive your items after we push that fix.

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Mob Support

@MobEntCS

2 years

@Laurrarts @knows_mc We are aware of issues with outfits being distributed. We hope to have a fix released as soon as possible. You should receive all of your purchased items after that time.

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Mob Support

@MobEntCS

2 years

@knows_mc We are aware that there are issues with Survivor Outfits being awarded correctly. We hope to have a fix pushed for that as soon as possible. You should receive your items when that change goes live.

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Mob Support

@MobEntCS

2 years

@officialtoybox This is common problem players are facing and our developers are working hard to come up with a solution. In the meantime, one workaround for this is to open the Server List menu, refresh the list, and then select a sever with four or fewer players.

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Mob Support

@MobEntCS

2 years

@Soup21753479 Thanks for reaching out. Can you tell us what specific items you have not received?

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Mob Support

@MobEntCS

2 years

@officialtoybox This might not work every time but should help you get into more games successfully. We hope to have a more permanent fix to the system as soon as possible.

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Mob Support

@MobEntCS

2 years

@Nilok_tv We are working on implementing a full host migration system that will allow players to continue playing after the host leaves, allowing players to finish the match and collect their rewards.

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Mob Support

@MobEntCS

2 years

@KevinDe95329815 @Proj_Playtime We are currently looking into fixing this issue. One workaround that may work is using ALT+ENTER to change the game to Windowed mode. This should set the game to a more appropriate resolution for you.

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Mob Support

@MobEntCS

2 years

@Man30049Safer @Proj_Playtime We are aware of issues with outfits being distributed from the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your ToyBox items after that time.

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Mob Support

@MobEntCS

2 years

@officialtoybox Can you explain what the problem is?

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Mob Support

@MobEntCS

2 years

@rexil72 Unfortunately, the game currently saves that information locally. We are working to move that to cloud storage in the near future to avoid situations like this. I will speak with the developers and let you know if there is anyway to retrieve your saves.

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Mob Support

@MobEntCS

2 years

@Manotas03 @Proj_Playtime We are still looking into this to find the cause, but there may be something you can do to resolve the issue on your end. Go into your Steam settings, go to the In-Game tab, and make sure your Steam Overlay is enabled. Should be the top option. Please let us know if this works.

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Mob Support

@MobEntCS

2 years

@Frosted091 @Proj_Playtime This is a known issue, and the developers are working to resolve it. In the meantime, one workaround that may work is using ALT+ENTER to change the game to Windowed mode. This should return full control of your mouse. Please let us know if this works for you!

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