We're currently super busy responding to all your queries and working very hard to get back to you as quickly as possible!
We appreciate your patience during this time and thank you for bearing with us. 💖
@emmagreenmodel
Hi there Emma. Thank you for dropping us a message, a member of our team will be in touch shortly to help you. Your patience is appreciated.💗 - Macey x
@lucyloe_xo
Hi there. Please accept our apologies, I have popped you a message if you could take a look at this for me where this can be discussed further? Thank you💗- Macey x
@emmagreenmodel
I am very sorry for the delay in response, this is due to how busy we are however, I have since been in touch to help get this resolved for you! Thank you, Kaye💗 x
@emmagreenmodel
I am so sorry to hear this. Could I kindly ask you to send us a message via one of our other social media platforms and an advisor will be able to get an update on this for you. Thank you - Kaye 💗x
@holliwood87
Hey! I'm really sorry to hear about your issue! Please can you drop us a message so we can begin to assist with this for you? Thank you💗 - Macey x
@x_emily_x89
I am very sorry to hear this. please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade 💗 x
@msarahgx
GO, GO, GOOO Mollie!!! ✨ One of my favourite EVER fragrances, Valentino Voce Viva 30ml, is currently onsite for £46.75 😱 And with code CYBER, you can get it for a cheeky £42.07 👀 Have you tried Valentino before? It's both sophisticated and sexy 😍💗 -Paige x
@AlchemyPeaceful
We are so sorry to hear this! Sadly we cannot see a private Twitter DM sent to us from yourself - please could you kindly try this again for us now so we can assist you ASAP?💗 -Paige x
@CaitlinECaffell
Oh no ! We'd love to get this sorted for you. Would you mind dropping us a DM and we can get this resolved as quickly as possible.❤ -Natalie x
@Dawn_MacK_
Hi there Dawn, we would like to get this resolved for you as soon as we can. So we can do this, please can you message us with your order information and a member of the team will get back to you as soon as they can. Thank you! 💗- Macey S x
@Coco38408476
Hi there, we are truly sorry to hear about your recent experience. Please could you kindly send us a DM with your order details? Once received, we can look into this further for you. Thank you! 💗- Chloe W x
@Julia_St_Albans
We are so sorry to hear this, Julia! We would love to help here. Please kindly send us a private Twitter message with your order details at your best convenience and we will be in touch ASAP to assist you. Thank you!💗 -Paige x
@j_almousa
Hello. We are so sorry for the delay in our response. Our Customer Service team are working through our high volume of messages from oldest to newest as quickly as possible. A member of our team will be in touch as soon as possible to assist. Thanks💗 -Darcy x
@twitsenna
We are so sorry to see this! Please kindly pop us a DM with your order details and we will be in touch as soon as possible to assist here. Thank you so much.💗 -Paige x
@achang419
Hello there, we are very sorry for any upset caused. A member of the team will be in touch shortly to assist further. Thank you for your patience.💗-Olivia
@daloah951
Hello there, please accept our apologies and kindly send over a DM. A member of the team will be in touch to assist as soon as possible. Thank you! 💗-Olivia x
@whatlaurendid
Hi there, our team are working through messages from oldest to newest and will be in touch to assist as soon as possible. Thank you! 💗-Olivia x
@MMarienewbold
Thank you so much for contacting us, Marie! A member of our team will be in touch with you shortly to continue assisting, thank you so much.💗 -Paige x
@KnittedE
@lookfantastic
Hey there - thank you so much for the positive feedback! It really is appreciated at this time. If you need any assistance with your order, please do drop us a DM! Thanks, Courtney X
@shilpa_kalyan
Hello Shilpa. We are so sorry for the delay in our response. I can see that we have since responded to your DM. If you can please check this we can look into getting this resolved ASAP. Thank you so much💗 -Darcy x
Have to give a shout out to
@lookfantastic
and
#paack
for impressive delivery service. Ordered at 5.30pm yesterday and delivered at 11.35am today. Thank you! 👏
@chisan929
Hi there. We are truly sorry for the disappointment caused here. Please kindly send us a direct message with your order details so we can assist as soon as possible. Thank you!💗 -Chloe M x
@OTooleSiobhan
Please do refer to the site if you wish to read some more information about our free gift policies / information, or you can pop us a DM. Apologies about this. 💗- Macey S x
@Sarawr91
I'm sorry to hear this Sarah and would like for our Twitter team to help. Please can you send us a DM when you get the chance? Thanks, Jake💗x
@Montse88379307
If you visit our profile, please click the envelope icon next to the Follow button and it will allow you to direct message us. Please do this and send across your order details so we can help.💗 -Paige
@jacquiannsmith
Hi Jacqui, we are very sorry for any upset caused. Please kindly send across a DM so that we can look into this further for you. Thank you! 💗-Olivia x
@claireml77
Hi there. Thank you for dropping us a message, a member of our team will be in touch shortly to help you. Your patience is appreciated.💗 - Macey x
@trevena_jill
Hi there Jill. We are so sorry to hear this! I can see we are currently discussing this with you via DM now. Please be assured we will be in touch as soon as possible to continue assisting.💗 -Paige x
@thesecretbrief
Hello
@LookfantasticCS
, we are sincerely sorry for any disappointment caused. Please DM us your order details and a member of our team will look into this for you. Thank you! - Tom
@susie_mullen
I am so sorry to hear this, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade 💗 x
@55Ophelie
Hello there, please could you kindly send us a direct message via Twitter? A member of our team can then assist you further. Thank you! 💗-Chloe W x
@kwbarley
Hey! I am sorry to hear about this!! I can see my colleague responded to your DM yesterday, we would be more than happy to have this chased up for you if you could kindly check your DM's?💗- Chloe M
@PureIdentity126
@lookfantastic
Oh no!! We're truly sorry to hear about this! We'd be more than happy to take a look into this for you. Can you please send us a DM with your order details and we'll be in touch as soon as possible💙 -Vicky x
@BeautyTies
Hi there. I have since responded to your message and a member of the team or myself will be back in touch to continue assisting shortly. Thank you💗 - Macey x
@ALutaContinua_
We are so sorry to hear this, Shay. We have contacted you via DM so we can begin to assist further with this - please see this at your earliest convenience. Thank you so much.💗 -Paige x
@NWoolger
Hi there. We are truly sorry for the disappointment caused here. Please kindly send us a direct message with your order details so we can assist as soon as possible. Thank you!💗- Rebecca L x
@j_almousa
We are so sorry to hear your order has not reached you. Please send us a private Twitter message with your order details and we will be in touch as soon as possible to assist.💗 -Paige x
@ALutaContinua_
Hi there, we are very sorry for the upset caused. A member of the team has replied to your message to assist further, please get back in touch at your best convenience so that we can continue assisting. Thank you! 💗-Olivia x
@dumas_edna
Hi there Edna! We would be more than happy to assist here. Please kindly send us a private Twitter message with your order details and we will be in touch as soon as possible to assist.💗 -Paige x
@nubesyclaras
If you could pop us a message with the items that you would like to order, we can take a further look into this for you. Thank you!💗- Macey S x
@MissMariaDomme
Hi
@MissMariaDomme
, I am sorry to hear about this. Can you please send us a DM so we can investigate and discuss this further. Thanks, Tom
@fenn23
Hi there Georgie. We would love to assist here. Please send us a private Twitter message with your order details and we will be in touch as soon as possible to help.💗 -Paige x
@Katy_Ann_
Hi there Katy. We do apologise and would like to strongly assure you that a member of our management team will be in touch soon. Thank you💗- Macey x
@KieraNadineBell
I'm obsessed with NARS blushers!💖 The lightweight 'Orgasm' blush is formulated to define the contours of the face, which it definitely does! 😍 - Macey S x
@shakun_leo
Hi there. I can see we contacted you previously via DM regarding your replacement order. If you would prefer a refund, please send us a new message so we can action this for you. Thank you. 💗 -Paige
@itskvrenc
We are so sorry to see this, Karen. We would love to get this resolved for you. I have just responded to your DM now regarding this so we can assist ASAP. Please see this at your best convenience.💗 -Paige x