London Hydro is a Local Distribution Company that services the city of London, Ont. Report an outage, call 519-661-5555. Discuss your account, call 519-661-5503
London experienced extensive damage today due to the storm.
We thank you for your patience as our crews work tirelessly to restore power as safely and quickly as possible.
Our crews continue to work to restore power to all customers impacted by today's storm.
Thank you for your ongoing patience as we work as safely and quickly as possible to restore service.
Power has been restored to most customers. There are some areas where damage was particularly severe that are still without electricity. We would like to thank our customers for their patience while crews continue to work nonstop to manage the damage and restore electricity.
The damage from the storm was extensive with downed lines and trees limbs on lines. We are working to restore power as soon as possible, however, some areas may be without electricity until tomorrow. We appreciate your patience while we work to fully restore power.
Please be aware that
@LondonHydro
does not contact customers using a 1-800 number to demand payment. Received this type of call? Notify the
@lpsmediaoffice
and report the incident to the Canadian Anti-Fraud Centre 1-888-495-8501. Call us directly to discuss your account
@LondonHydro
crews are on their way to assist The New York Power Authority with power restoration after being hard hit by the Nor’easter storm. We wish all the Ontario crews helping good luck
4744 customers impacted in the Central London, Masonville, Medway, Sunningdale and West London areas. Estimated Restoration: APR 13 at 05:00 AM. Outage#: 51882
London Hydro Board of Directors is pleased to announce the appointment of Ysni Semsedini as Chief Executive Officer, effective August 6, 2024. Mr. Semsedini brings with him over 20 years of experience and sits on numerous boards in the electricity sector.
@LondonHydro
is pleased to be part of the collaborative effort that has brought 3 new electric vehicle charging stations to the downtown area. Many thanks to our partners
@NRCan
@CityofLdnOnt
@servicesflo
FRAUD ALERT: We would like to remind our customers that London Hydro does not contact customers using a 1-800 number to demand payment. Please be cautious when providing personal information over the phone. Review your MyLondonHydro account online at
London Hydro is excited to announce that we are the first utility to receive
#GreenButton
Connect My Data certification. London Hydro can now provide customers and other utilities with GB standards for electricity, water and gas
@The_GBA
@GreenButtonON
Due to the large-scale Rogers Network outage, our phone system is currently down. We appreciate your patience while this issue is looked into and encourage you to reach out to us once Rogers Networks have been restored.
Providing Londoners with smart tools can help customers monitor and lower their energy usage. The
#Trickl
App, developed by
@LondonHydro
is just one of these tools used by our pilot participants
We are excited to have won the
@EDA_ONT
Customer Service Excellence Award for our Builder's Portal. Many residential home builders in
#ldnont
are already taking advantage of this great tool!
#PowerofLocalHydro
As the Rogers Network outage persists, we would like to remind customers to stay safe by avoiding electrical equipment and work being done in the community. Your safety is our priority. If you should encounter any electrical emergencies, please contact emergency services.
Join us for the Electric Vehicle Open House this weekend. Over 40 EVs will be available for viewing and test drives.
Free parking in the designated area of the City lot at Horton and Ridout Streets.
Check out who will be at the Open House:
Congratulations to Wendy for winning 15,000 Aeroplan Miles at the
#LHRealTimeKickoffEvent
!
You can earn Aeroplan Miles too by registering for paperless billing with
@LondonHydro
#RPP
"London Hydro supports The Building Infrastructure Safety Act 2023, which will allow timely locates at no charge and help ensure the safety of our employees and contractors working near our underground infrastructure," says Vinay Sharma, CEO, London Hydro.
The Getting Infrastructure Built Safely Act, 2023, if passed, would prohibit charging fees for locates to:
✅ Protect public safety
✅ Keep costs down
✅ Get vital infrastructure like roads, new homes & high-speed internet built more quickly
Congratulations to
@LondonHydro
CEO Vinay Sharma for being named one of Canada's Top Sustainability Leaders. He received the Canada's Clean50 Award for Traditional Energy & Generation 2022 ().
Sign up for outage notifications in your MyLondonHydro account to receive text message and email notifications that will provide you with outage restoration times.
4939 customers impacted in the Central London, Central London, Hamilton Road, Hamilton Road, Old East Village and Old East Village areas. Estimated Restoration: JUL 21 at 12:30 AM. Outage#: 48217
We are honoured to have received the Customer Service Excellence award at the
@EDA_ONT
Awards Gala on May 21, for our extensive website refresh, improving customer self-service options.
A major winter storm is expected with wind gusts up to 90 km/h. Damaging winds, flash freezing, and heavy snowfall could cause power outages. Please be safe and stay away from any potential electrical hazards. Sign up for outage notifications
Last week we presented at the
#40thPLMADR
conference with
#Navigant
and were very happy to share how customer engagement can be used to increase energy savings.
We were pleased to welcome
@ToddSmithPC
to London Hydro to announce the new Green Button Standard. As this standard is adopted province-wide, customers will benefit by being able to easily access their usage information and make informed decisions.
Congratulations to our team for winning the
@CSWeek
Innovation in Digital Customer Engagement Award for MyWater. London Hydro is one of the first utilities in Canada to offers its customers their water data broken down to the hour.
#CSWeek2019
Electricity rates for all Time-of-Use and Tiered RPP customers will be set to a fixed price of 8.2¢/kWh starting January 18 to February 7, 2022. See OEBs letter for details
There is a current outage in London's north end due to a vehicle accident. Crews are on the scene and working hard to restore power as soon as possible. Please check the outage map for the most recent outage restoration times.
We are committed to empowering our customers through features like the new Builder’s Portal. Congratulations to all the winners & finalists at
#CSWeek2018
.
@CSWeek
A possible ice storm is expected late Wed into Thur with a prolonged period of freezing rain that could lead to ice build up that could cause outages. Please be safe and stay away from potential electrical hazards. Sign up for outage notifications