Premium real-time chat solution with a help desk feature. Used by 37K+ businesses to provide amazing customer service and boost sales!
#LiveChat
#custserv
As the LiveChat community, we support all people affected by the recent invasion of Ukraine.
Playing our part to help the humanitarian aid efforts, we’ve decided to donate 1 million PLN to the
@PAH_org
.
Introducing One - the personal
#AI
assistant right in your LiveChat app!
It’s designed to answer all questions in real time, functioning like an assistant who is always ready to help you via chat! All you have to do is train it with information from your website.
Surprise, surprise! Our legal team prepared a handy tool that generates your privacy policy document in a few simple steps. It's free - get it, use it, save your time, spread the news. 🙌
#privacypolicy
#privacypolicygenerator
We 👋 have 20+ years of experience in building communication products.
You 👏 are working on a project that is breaking barriers in business communication.
Let’s join forces! 🤝
We’re happy to introduce our new
#LiveChatIncubator
program! Join now:
Since "Be creative" is one of our company values, we decided to add a new member to our CXO team.
@filipjaskolski
— former
@LiveChatDev
Manager — is now Chief Innovation Officer. Good luck!
Our next big project is here 💪Success is the place to get a daily dose of news, podcasts, business advice, and more. Check it out:
P.S. Don't forget to subscribe to Success YouTube channel 👉
#Success
You can now use your Chat Widget to help non-government organizations raise money for victims of the war in Ukraine. Install the "Support Ukraine" app () and enable a footer that links to a list of trusted NGOs. ()
🚨Big news! 🚨We're hosting our first online hackathon! The theme of the event is "textless communication". Will you join us and help us go beyond text messaging? Register now and win 💰!
#onlinehackathon
#virtualhackathon
Woohoo! Our Customer Service Report for 2018 is finally here! 🚀 Check out what worked best in 2017 and what the trends for 2018 are. It's a must read for everybody working in customer service:
🚨We're ready to support you! We've taken some initiatives that might help you handle online communication in this challenging time (including free LiveChat for non-profits or for-profits who support others now). Read more:
#TeamWork
Our annual Customer Service Report is here!
Now you can both read our report for 2020 and also create your own report by filtering the data (country, industry, company size) and selecting the metrics that drive your business.
Ta-da!
#CSReport
#custserv
Did you know that LiveChat is just the tip of the iceberg in our customer service apps portfolio?
There’s also ChatBot, HelpDesk, KnowledgeBase, and OpenWidget – all designed to help you support and automate your customer relations! What’s the common thread that binds them all
What a (WHOA) week it’s been! For the first time since we went fully remote, we all met live in our HQ in Wrocław, Poland. We spent the last week on brainstorming the upcoming projects, live meetings, long lunch breaks, and partying after work.
Achievement unlocked: video calls ✅
Integrate LiveChat with
@Snapcall_io
and add video shopping to the customer experience you provide to your customers. Learn more:
#video
#videocalls
Update alert 🚨 You can now connect your LiveChat with Apple Business Chat 😎
Let over 1.5 billion Apple users connect with you just as they would with friends in iMessage.
#AppleBusinessChat
Our
#Shopify
integration got a major update🤓 Enhance your communication with customers with the data from the Customer Insight. You don't have to switch between the Agent App and Shopify Admin Panel!
Meta recently sunsetted their chat product, the Facebook Chat Plugin. If you're looking for an alternative, LiveChat has you covered with all the same features and much more! 🧵
#FacebookChat
#FacebookChatPlugin
Today we can officially announce that our tool is accessible for all of your customers!🙌 Our Chat Widget is compatible with
#WCAG
2.1 level A.A. See what it means for your customers:
#accessibility
I'm guest speaking with a 60+
@livechat
developer team for their hack-a-thon.
We've been using LiveChat for 8 years, I thought we were an early user, but turns out they've been around for 18 years and started as on-premise software delivered on a CD.
"When it comes to banking and
#finance
, chatbots are everywhere. In the future, they’ll be doing more than answering your questions and providing phone numbers, according to people who work in artificial intelligence." by
@juliaccarpenter
via
@WSJ
#chatbot
We all know about the power of knowledge. But what does it take to have it perfectly contained in one product? We know the answer. Shout-out to KnowledgeBase, which has already landed on
@ProductHunt
!
⏰ 24 hours
🤓 65 participants
💡 11 great projects to fight disinformation and internet trolls
In short, that was last weekend with the Hack-A-Troll
#hackathon
! A big thank you to all the participants!
Update alert 🚨 Thanks to the new chat widget configurator, you can accurately match the look and position of your chat window with your site, creating a seamless “built-in” look. 👉
In case you’ve missed it, yes - we’re LiveChat! What exactly does it mean? And most importantly - how can we help you in the digital landscape? Take a quick tour of our products! 👇
Thanks to this cooperation, we can deliver a free, simple tool that helps users self-evaluate their risk of infection. The main goal is to educate, instruct, and instantly deliver reliable information 🤖👉
#AI
#chatbots
#COVID19
#StayHome
Hey, Support Heroes! Exciting news! Today we’re starting our Instagram competition:
Show us how you use LiveChat and win a shiny new Macbook pro 😎
#SupportHero
Here comes the report based on solid numbers. 💥
We've analyzed 672 million chats from over 25,000 companies to give you the most credible customer service metrics for your business.
Let's dive in!
Big news! Our annual Customer Service Report is now live 🎉:
The report explains customer expectations and the results you should aim to make customers happy. Find out what’s in it for you!
#CX
#customerservice
Here’s a great idea by one of the
@TextPlatform
developers! Got customers waiting to start a chat due to high traffic? Now, they can play a minigame to stay engaged and entertained while they wait! 🤩
You can now... call your customers right insight the chat! Try it out with
@Snapcall_io
- a fresh app from our Marketplace:
P.S. Calls are fully digital, no phone number or any additional equipment is needed.
The
#FIFAWorldCup
final brought it not only in thrills but also exciting insights regarding the data itself. We’ll leave Messi's pass accuracy to the experts, but how did the beautiful game reflect in the number of chats? Here are the stats! 🧵👇
#customerservice
#data
Our annual customer service reports are based on hard numbers. We've analyzed 28 billion website visits to give you the most credible customer service metrics for your business.
We'll show all our cards soon, so bet on solid insights!
#CSreport
#custserv
#CustomerServiceReport