This is the official customer support centre of
@get_carbon
. Tweet @ us all your inquiries, complaints and requests. We’re more than happy to assist you.
@areagig
Hello
@areagig
, we're sorry you feel this way. Please send us a DM informing us about any challenges you may be experiencing so we can assist you accordingly.
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@czarpablo69
Hi
@czarpablo69
Thank you for contacting Carbon. Please be aware that Carbon debit cards can only be used online on local online terminals. You'll be notified when there's an update as regards this.
@NkechiP78335481
Hello
@NkechiP78335481
, we're sorry for the inconvenience. However, the issue reported has been rectified. Please check your DM for our response.
@RashWorld4
Hi, we are sorry to hear that and we would love to take a look at the issue.
Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
@_UncleAlex
Hello
@_UncleAlex
, we're sorry for the inconvenience. Please DM us with your Carbon account number and the ticket ID you received for a prompt resolution.
@EmmanuelOnakoy9
Hi Emmanuel, we are sorry to hear that and we would love to take a look at the issue.
Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
@EkirigweGodwin
Hi
@EkirigweGodwin
, thanks for contacting us. Please provide your account number via DM to enable us check your loan application status.
@justviccetti
Hello
@justviccetti
. Yes, the option to drop out of a Circle is available. However, the terms and conditions of the Circle would still apply. Please send us a DM with your Carbon account number for further information.
@scarce_moon
Hello
@scarce_moon
, Details of the Circle fee is usually displayed on the Circle dashboard upon joining a Circle. Please check your DM for our response addressing this.
@MRroll_on
We apologize, but we haven't yet received a direct message (DM) regarding your complaint yet. To better assist you, kindly send us a DM with the details of your issue.
@TrillionEmmy
@get_carbon
Hi, Thank you for contacting Carbon. We are sorry for the delayed response.
Kindly refer to your DM as a response has been given to address your concern.
@Sen_Amie
Hi
@Sen_Amie
, we're sorry for the experience. We would like to take a look at this and rectify the issue.
Please send us a DM stating your account number so we can fix this💜.
@EdosaAnthony3
Hi, we're sorry to hear that and we would love to take a look at the issue.
Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
@kaley772
Hello
@kaley772
, we would like to take a look at this and rectify the issue. Please send us a DM with your Carbon account number, so we can assist you accordingly.
@CruzzCaasi
Hello
@CruzzCaasi
we're sorry for the experience. We would like to take a look at this and rectify the issue. Please send us a DM with your Carbon account number so we can assist you accordingly.
@vizzyy__
Hello
@vizzyy__
, we understand the situation and your complaint is receiving attention. However, please recheck your DM to view our response.
@gmohcdbright
Hi, thank you for contacting Carbon.
Kindly be informed that the dark mode feature is currently unavailable on the Carbon app. You will be duly notified once this feature is made available.
@freezzyg_
Hi Fabian, we are sorry for the delayed resolution.
Your complaint has been forwarded to the appropriate department for immediate investigation, please bear with us while we resolve and provide you with a feedback.
@Emmieblaze
Hi Emmanuel, we are sorry for the delayed resolution.
Kindly be informed that we still await a response from the merchant bank with regards to your Card transaction status. A reminder has been sent and we await a feedback. Please bear with us while we assist you further.
@teamphilus
We have also made attempts to contact you via Whatsapp as requested, your number is not connecting. Please note that we won't be able to change your date of birth if we are unable to reach you for verification.
@onlyone_pius
Hi Pius, thank you for contacting Carbon.
Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
@TrillionEmmy
Hi, Thank you for contacting Carbon. We apologize for any inconvenience and frustration this situation may have caused.
Kindly retry your login process. If the issue persists, please send us a screenshot of the error response via DM.
@_Aramidey
Hello
@_Aramidey
, we're sorry for the experience. However, we're glad to inform you that the issue has been resolved. You can now log into your account and proceed with your transaction.
@Damilola_ODM
@get_carbon
@Debug_sec
Hi Damilola, thank you for contacting Carbon.
Kindly share the inconvenience experienced to enable us to serve you better. This is because by the deactivation of your Carbon account, you will miss out on our services like cost effective payments (electricity, airtime top up etc
@OlalekanAb47
@get_carbon
Hi
@OlalekanAb47
, We apologize for the difficulties experienced.
Please raise a support ticket in the Carbon app by clicking on (?) at the top right corner of your app page. Click on "Get in touch with us" and fill in the required information to create a support ticket.
@ccoparah
Hello
@ccoparah
, we sincerely apologize for the inconvenience. A reminder has been sent to the unit in charge. The issue will be resolved within 24 hours.