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Carbon Help Profile
Carbon Help

@GetCarbon_Help

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This is the official customer support centre of @get_carbon . Tweet @ us all your inquiries, complaints and requests. We’re more than happy to assist you.

Joined February 2024
Don't wanna be here? Send us removal request.
@GetCarbon_Help
Carbon Help
6 months
Unlock exciting possibilities when you upgrade to level 3. Learn how in this video (it's easier than you think!) #Naira #KYC #HowTo
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@GetCarbon_Help
Carbon Help
6 months
You may experience delays with transfers due to an issue with our payment processor. We’ll update you as soon as service is fully restored.
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@GetCarbon_Help
Carbon Help
3 months
@areagig Hello @areagig , we're sorry you feel this way. Please send us a DM informing us about any challenges you may be experiencing so we can assist you accordingly.
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@GetCarbon_Help
Carbon Help
6 months
Upgrade your limits, and unlock new features! Watch our step-by-step guide to easily transition your KYC level from 1 to 2 and enjoy the full benefits of your account. ⬆️
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@GetCarbon_Help
Carbon Help
3 months
@celine_amarachi @celine_amarachi we have addressed your complaint via DM, please check.
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@GetCarbon_Help
Carbon Help
5 months
@czarpablo69 Hi @czarpablo69 Thank you for contacting Carbon. Please be aware that Carbon debit cards can only be used online on local online terminals. You'll be notified when there's an update as regards this.
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@GetCarbon_Help
Carbon Help
4 months
@NkechiP78335481 Hello @NkechiP78335481 , we're sorry for the inconvenience. However, the issue reported has been rectified. Please check your DM for our response.
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@GetCarbon_Help
Carbon Help
3 months
@BRIZZY_eth Hello, a response has been provided to you via DM.
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@GetCarbon_Help
Carbon Help
3 months
@RashWorld4 Hi, we are sorry to hear that and we would love to take a look at the issue. Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
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@GetCarbon_Help
Carbon Help
3 months
@_UncleAlex Hello @_UncleAlex , we're sorry for the inconvenience. Please DM us with your Carbon account number and the ticket ID you received for a prompt resolution.
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@GetCarbon_Help
Carbon Help
4 months
@EmmanuelOnakoy9 Hi Emmanuel, we are sorry to hear that and we would love to take a look at the issue. Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
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@GetCarbon_Help
Carbon Help
25 days
@EkirigweGodwin Hi @EkirigweGodwin , thanks for contacting us. Please provide your account number via DM to enable us check your loan application status.
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@GetCarbon_Help
Carbon Help
4 months
@justviccetti Hello @justviccetti . Yes, the option to drop out of a Circle is available. However, the terms and conditions of the Circle would still apply. Please send us a DM with your Carbon account number for further information.
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@GetCarbon_Help
Carbon Help
3 months
@OkekeAnthony_ Hi, Thank you for contacting Carbon. Kindly refer to your DM as a response has been given to address your concern.
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@GetCarbon_Help
Carbon Help
4 months
@Phems06 Hello, a response has been provided to you via DM.
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@GetCarbon_Help
Carbon Help
4 months
@chukwuagoga Hello @chukwuagoga Please send us a DM with your complaint and account number so we can assist.
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@GetCarbon_Help
Carbon Help
3 months
@Dejiiiee Hi, please send us a DM on our support handle @GetCarbon_Help for assistance.
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@GetCarbon_Help
Carbon Help
3 months
@mimiobogo2017 We still await your DM stating the issue you are having for further assistance.
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@GetCarbon_Help
Carbon Help
4 months
@FunsoHenry29874 Hello Henry, we’re so sorry about this. Kindly refer to your mailbox as a response has been given to address your concern.
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@GetCarbon_Help
Carbon Help
2 months
@AyINde2742 Hello @AyINde2742 please provide your Carbon account number via DM on our support handle @getcarbon_help for assistance.
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@GetCarbon_Help
Carbon Help
4 months
@tyAlonsoo @get_carbon @ironbar_miriam Hello👋, please share your carbon account number with us via DM for further assistance.
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@GetCarbon_Help
Carbon Help
2 months
@scarce_moon Hello @scarce_moon , Details of the Circle fee is usually displayed on the Circle dashboard upon joining a Circle. Please check your DM for our response addressing this.
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@GetCarbon_Help
Carbon Help
5 months
@MRroll_on We apologize, but we haven't yet received a direct message (DM) regarding your complaint yet. To better assist you, kindly send us a DM with the details of your issue.
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@GetCarbon_Help
Carbon Help
4 months
@Thepiouswriter Hello @Thepiouswriter , please check your DM for our response addressing the issue.
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@GetCarbon_Help
Carbon Help
3 months
@TrillionEmmy @get_carbon Hi, Thank you for contacting Carbon. We are sorry for the delayed response. Kindly refer to your DM as a response has been given to address your concern.
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@GetCarbon_Help
Carbon Help
3 months
@Sen_Amie Hi @Sen_Amie , we're sorry for the experience. We would like to take a look at this and rectify the issue. Please send us a DM stating your account number so we can fix this💜.
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@GetCarbon_Help
Carbon Help
2 months
@EdosaAnthony3 Hi, we're sorry to hear that and we would love to take a look at the issue. Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
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@GetCarbon_Help
Carbon Help
5 months
@kaley772 Hello @kaley772 , we would like to take a look at this and rectify the issue. Please send us a DM with your Carbon account number, so we can assist you accordingly.
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@GetCarbon_Help
Carbon Help
5 months
@CruzzCaasi Hello @CruzzCaasi we're sorry for the experience. We would like to take a look at this and rectify the issue. Please send us a DM with your Carbon account number so we can assist you accordingly.
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@GetCarbon_Help
Carbon Help
4 months
@vizzyy__ Hello @vizzyy__ , we understand the situation and your complaint is receiving attention. However, please recheck your DM to view our response.
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@GetCarbon_Help
Carbon Help
5 months
@gmohcdbright Hi, thank you for contacting Carbon. Kindly be informed that the dark mode feature is currently unavailable on the Carbon app. You will be duly notified once this feature is made available.
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@GetCarbon_Help
Carbon Help
4 months
@freezzyg_ Hi Fabian, we are sorry for the delayed resolution. Your complaint has been forwarded to the appropriate department for immediate investigation, please bear with us while we resolve and provide you with a feedback.
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@GetCarbon_Help
Carbon Help
3 months
@NathyDj2 Hello @NathyDj2 we are so sorry to hear this. Please send us a DM via our support handle @getcarbon_help for assistance.
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@GetCarbon_Help
Carbon Help
4 months
@thatnifegirl Hello @thatnifegirl , please check your DM for our response addressing your complaint. Your records have already been updated.
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@GetCarbon_Help
Carbon Help
4 months
@Emmieblaze Hi Emmanuel, we are sorry for the delayed resolution. Kindly be informed that we still await a response from the merchant bank with regards to your Card transaction status. A reminder has been sent and we await a feedback. Please bear with us while we assist you further.
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@GetCarbon_Help
Carbon Help
5 months
@teamphilus We have also made attempts to contact you via Whatsapp as requested, your number is not connecting. Please note that we won't be able to change your date of birth if we are unable to reach you for verification.
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@GetCarbon_Help
Carbon Help
4 months
@onlyone_pius Hi Pius, thank you for contacting Carbon. Please provide your Carbon account number via DM to getcarbon_help so we can verify your account status.
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@GetCarbon_Help
Carbon Help
3 months
@OlaHaywhy Hello, a response has been provided to you via DM.
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@GetCarbon_Help
Carbon Help
3 months
@TrillionEmmy Hi, Thank you for contacting Carbon. We apologize for any inconvenience and frustration this situation may have caused. Kindly retry your login process. If the issue persists, please send us a screenshot of the error response via DM.
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@GetCarbon_Help
Carbon Help
4 months
@_Aramidey Hello @_Aramidey , we're sorry for the experience. However, we're glad to inform you that the issue has been resolved. You can now log into your account and proceed with your transaction.
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@GetCarbon_Help
Carbon Help
6 months
@Georgeharmony11 Hello George, please send your account details to us via DM for assistance.
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@GetCarbon_Help
Carbon Help
6 months
@EbubeNnewi Hello @EbubeNnewi A response has been provided to you. Please recheck your DM.
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@GetCarbon_Help
Carbon Help
4 months
@Damilola_ODM @get_carbon @Debug_sec Hi Damilola, thank you for contacting Carbon. Kindly share the inconvenience experienced to enable us to serve you better. This is because by the deactivation of your Carbon account, you will miss out on our services like cost effective payments (electricity, airtime top up etc
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@GetCarbon_Help
Carbon Help
2 months
@hudosima Hello @hudosima please send us a DM on our support handle @getcarbon_help for assistance.
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@GetCarbon_Help
Carbon Help
3 months
@stellzilicious Hello, we have already responded to your DM.
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@GetCarbon_Help
Carbon Help
4 months
@freezzyg_ We are yet to receive a recent message from you via DM. Please send us a DM stating your Carbon account number for assistance.
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@GetCarbon_Help
Carbon Help
4 months
@OlalekanAb47 @get_carbon Hi @OlalekanAb47 , We apologize for the difficulties experienced. Please raise a support ticket in the Carbon app by clicking on (?) at the top right corner of your app page. Click on "Get in touch with us" and fill in the required information to create a support ticket.
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@GetCarbon_Help
Carbon Help
5 months
@canneboT_ Hello @canneboT_ , we're sorry you feel this way. Your complaint is currently being reviewed. Feedback will be provided to you shortly.
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@GetCarbon_Help
Carbon Help
5 months
@ccoparah Hello @ccoparah , we sincerely apologize for the inconvenience. A reminder has been sent to the unit in charge. The issue will be resolved within 24 hours.
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@GetCarbon_Help
Carbon Help
3 months
@AlexAyewubaka Hello, please share your carbon account number with us via DM on our support handle @GetCarbon_Help for assistance.
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