Etihad Help @EtihadHelp Twitter profile

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Etihad Help

@EtihadHelp

2 years

@RanaAyyub Wishing you a very happy birthday once again, Rana. We can't wait to be a part of your new adventures. See you soon. :) *Ann

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Etihad Help

@EtihadHelp

5 years

@ASIA_GHOST نعم، لدينا رحلات يومية من أبو ظبي ل سيدني. لا بأس في لبس الطاقية *Ikra

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Etihad Help

@EtihadHelp

6 years

@STOM116 Hi Thomas, kindly share with us your booking details via private message and we will do our best to assist you. *Ikra

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Etihad Help

@EtihadHelp

6 years

@MalikAshiii Hi Ash. Flights are now operating to Islamabad and Karachi, while flights to Lahore are still suspended through to March 3rd. If you need assistance, please call our Reservations Team here: . *Sky

Help

Need help with something relating to your flight? Get in touch today, we are here to help.

www.etihad.com

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Etihad Help

@EtihadHelp

6 years

@SumaaaaiL Hi Sumail, this doesn't sound ideal. Please send us your booking reference in a DM, so we can assist you further. *Ivy

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Etihad Help

@EtihadHelp

3 years

No need to worry about your booking, you can rebook your flight once the restriction is lifted. You can follow up on . For refund assistance, please call our contact centre or reach out to your travel agent if you booked via a third party. [2/2] *Ari

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

11 years

@xianlimm @prinsesachinita Hi Xian and Kim. It's been great to have you onboard with Etihad! We really hope you enjoyed your flight! *RE

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Etihad Help

@EtihadHelp

2 years

@RanaAyyub We would love to share your compliment with the team. Can you please send us your booking details via DM? *Ann

Send us a private message

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Etihad Help

@EtihadHelp

5 years

For latest flight status, statement and waiver policy related to COVID-19 (Novel Coronavirus), please visit . We look forward to welcoming you! [2/2] *Ari

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

4 years

@WaqarAb31536163 Hi Waqar, please follow us to enable us to reply to your DM. *Elle

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Etihad Help

@EtihadHelp

2 years

@akm5376 Hi Asit, thank you for reaching out to us. That does not sound ideal, please reach out to us via DM to advise you further. *Kacy

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Etihad Help

@EtihadHelp

5 years

@salmanalkhelaif مرحبا , خصم حصري لجماهير نادي النصر لكرة القدم في الرابط التالي *Mia

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Etihad Help

@EtihadHelp

5 years

Hi Enrique. Your glasses have been found by our crew. The Duty Manager at the Airport has asked you to come and collect it anytime between 10.00 - 12.00am all week days. Thanks. *Axl

Send us a private message

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Etihad Help

@EtihadHelp

3 years

@NormalOutcast We offer various fare choices with different ticket benefits to enable guests to book according to their needs, and fares may also vary based on seat availability. Check out our official website: for all the latest deals and book with your credit. [1/2]

Etihad Credit

Wallet Services

www.etihad.com

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Etihad Help

@EtihadHelp

5 years

@SharonRonen1 Hi Sharon, our Australia & Amsterdam flights are operating normally at the moment. All guests are subject to temperature screening prior to landing in Abu Dhabi, and additional screening on arrival. [1/2]

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Etihad Help

@EtihadHelp

6 years

Hi Ali, you can carry one bottle of ZamZam water free of charge *Ali

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Etihad Help

@EtihadHelp

6 years

@ Hi there, you can carry one personal item in addition to your cabin baggage allowance. 1 x personal item which must fit under the seat in front of you, with a maximum weight of 5kg. For example, a handbag, a laptop bag or Duty Free purchase. *Mia

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Etihad Help

@EtihadHelp

6 years

@Amer_Abdulla نأسف لسماع هذا. يرجى ادخال تفاصيل شكواكم و ملئ الاستمارة الالكترونية عبر موقعنا حتى يتمكن زملائنا فى قسم شؤون الضيوف من التحقيق فى القضية و الرجوع اليكم. شكراً *Bob

Feedback

Here at Etihad Airways we value customer feedback. Get in touch today to leave yours.

www.etihad.com

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Etihad Help

@EtihadHelp

5 years

Travel Update: Etihad flights to and from Rome and Milan, Italy will be temporarily suspended from 14 March 2020. For more information, please visit

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Etihad Help

@EtihadHelp

3 years

@PharmaSuleyman Due to the current situation, prayer areas may be limited. Always feel free to approach our airport team, so they can try to assist you. [1/2]

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Etihad Help

@EtihadHelp

4 years

@LordsMusicMix Hi there, I'm sorry to hear you are having difficulties. Kindly check in at the airport 3 hours before departure. *Kat

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Etihad Help

@EtihadHelp

6 years

@ Hi there, please follow us on this account so that we can reply to your direct message. *Mia

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Etihad Help

@EtihadHelp

7 years

@NickMillard100 For date changes and refund, you'll have to speak to your travel agent Nick. But we can assist you to pick up your seats or place special meal request for you. Just drop us a DM with your ticket number or airline booking reference, thanks. *Ari

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Etihad Help

@EtihadHelp

3 years

@ZahoorSardar5 We've just received confirmation that flights from India are suspended till the 2nd August, and we are not entirely sure if this will be extended as it depends on the authorities. You may not see availability on the website because of the schedule uncertainty. *Sky

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Etihad Help

@EtihadHelp

3 years

@Enrique77W Thanks so much for sharing such an inspiring story Enrique! We are glad to read that our staff was able to take prompt action, in efficiently and safely helping the child in need at that time. *Bruno

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Etihad Help

@EtihadHelp

3 years

Also feel free to reach out to our contact centre: if you need any booking assistance. Stay safe! *Ari [2/2]

Help

Need help with something relating to your flight? Get in touch today, we are here to help.

www.etihad.com

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Etihad Help

@EtihadHelp

4 years

Hi there, if you're still facing an issue online, please send us your Etihad booking reference and contact number via DM, so we can have the team look into this for you. Thanks *Vio

Send us a private message

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Etihad Help

@EtihadHelp

3 years

Hi, I've had a response for you. *Kat

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Etihad Help

@EtihadHelp

6 years

@ Hi there, If your Etihad Airways ticket itinerary includes flights operated by other airlines, different baggage rules may apply. You can only purchase excess baggage when you check in at the airport. *Joe

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Etihad Help

@EtihadHelp

4 years

@HSajwanization It would be amazing, wouldn’t it? We will be counting the days to take you to your next adventure, Hassan. ✈️ *Yaz

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Etihad Help

@EtihadHelp

7 years

@PaulaPolan Hi Paula, as per the policy the reservation team can only re-book you within Germany. *Mario

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Etihad Help

@EtihadHelp

5 years

Your peace of mind is our biggest priority right now. Please be assured, we are working 24/7 to ensure every question or query we receive is answered. For all the latest information and updates, visit

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Etihad Help

@EtihadHelp

1 year

@GidKidDad Hi there, please send us your case reference number in a DM, and we will look into this further for you. Thank you. *Flo

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Etihad Help

@EtihadHelp

3 years

International power sockets are usually available on board, but some aircraft are fitted with USB chargers instead of traditional plugs, so make sure you have the cable you need. Thank you. *Ari [2/2]

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Etihad Help

@EtihadHelp

11 years

@HazemHadd on the following links http://t.co/QFwmdDb0DT http://t.co/kJny3WQjPl . Thank you.(2/2) *AA

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Etihad Help

@EtihadHelp

3 years

@MaryAli2308 Hi Mary, we share your enthusiasm and are very happy to take our part in this initiative. 🙂 *Bruno

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Etihad Help

@EtihadHelp

4 years

@alshaph40 حاليا أول رحلة إلى السودان ستكون بتاريخ 01 يوليو. يرجى زيارة موقعنا لمعرفة المزيد من المعلومات. *Mia

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Etihad Help

@EtihadHelp

3 years

@TheCoolDocPSN We understand it is confusing Mark however we were expecting some updates regarding the travel ban extension which we just received few moments ago. I can confirm that the ban is not lifted yet and has been extended until 21st of July. Our website will be updated shortly. *Ikra

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Etihad Help

@EtihadHelp

2 years

@akm5376 At Etihad, we do not tolerate any sort of discrimination or situations where our guests would be made to feel uncomfortable. We trust that all out crew on board will remain professional and courteous at all times. However, we will take your feedback internally. *Kacy

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Etihad Help

@EtihadHelp

2 years

@Tanzila__Khan Hi Tanzila, we have already responded to your query. Please keep your communication with us via one single chat, preventing any misunderstanding. Thank you. *Bruno

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Etihad Help

@EtihadHelp

2 years

@bilaljaleel_ Hi Bilal, please get in touch with Abu Dhabi Airport Authorities to report your missing item. Thanks. *Ily

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Etihad Help

@EtihadHelp

4 years

@44NYParis Hi Madelene, we are sorry to see this. Have you been in touch with our call centre to explore alternative options and dates? Please send us your booking reference in DM if you need assistance with that. *Max

Send us a private message

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Etihad Help

@EtihadHelp

4 years

@PiaWurtzbach Thanks for choosing Etihad Pia! We are really pleased you felt at ease and with our Wellness programme, the health, safety and wellness of our guests is our number one priority. We look forward to seeing you again soon to take you on your next adventure! 😊 ✈️ *Elle

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Etihad Help

@EtihadHelp

7 years

@fadifawaz Hi Fadi, Please avoid using inappropriate language in adherence with our house rules so that we can assist you further. Thank you *Bob

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Etihad Help

@EtihadHelp

11 years

@aboy_94 يرجى تغريد صور بنفس الوضعية و ارسالهم عبر الرابط أدناه. لا تنسى الهاشتاغ http://t.co/ABFQyYLJCR http://t.co/FDq8fGuauR #EYFOLLOWYOU

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Etihad Help

@EtihadHelp

6 months

@MHafeez22 We shall submit a case to our Guest Relations team with your booking details and the damage that occurred to your baggage. To do that please send us a DM with your booking reference so we can do that for you. *Kal

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Etihad Help

@EtihadHelp

3 years

@Asif09215716 Hi Asif, following the latest UAE Government directives, passenger travel from India to the UAE and Etihad's network has been suspended effective until 31 July 2021. Please visit our website to find the latest travel guide. Thank you. *Zoe

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

4 years

@AUH Thanks for your wishes, and we certainly look forward to making the world smaller together with your continuous support, for many years to come. *Axl

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Etihad Help

@EtihadHelp

4 years

@TAOYAMAZAK1 Please check this link and scroll down to FAQs for more information. *Vio

Excess Baggage

Had a change of plans and need to take more bags on your flight? Add extra baggage before you fly online - it's fast, simple and you can save money.

www.etihad.com

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Etihad Help

@EtihadHelp

2 years

@GSIY2RaUDFEn5nP يرجى الاتصال بنا عبر رسالة خاصة لمساعدتك. *Yaz

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Etihad Help

@EtihadHelp

7 years

Hello Steve, our London Team informed us none of your mentioned items have been handed over to them. *Isi

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Etihad Help

@EtihadHelp

5 years

If it's not a travel ban, but your government authority already issued an advisory, urging you to avoid non-essential travel to the country you're flying to, you can change your flight free of charge, for flight until 30 June 2020. [2/3]

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Etihad Help

@EtihadHelp

3 years

@Google_Life Thank you for your patience while we experience a high volume of messages. Due to the latest directives issued by the government of Saudi Arabia, passenger travel between the UAE and Saudi Arabia has been suspended until further notice. [1/2]

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Etihad Help

@EtihadHelp

5 years

Hi Nilesh, please send us a private message with the booking reference you would like us to cancel and refund. Thanks *Vio

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Etihad Help

@EtihadHelp

6 years

@dish_dr Hi Dr. Dish, our Guest Relations Team will contact you directly via email once your case has been reviewed. *Rose

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Etihad Help

@EtihadHelp

5 years

As you're aware, our contact centres are experiencing a high volume of calls now, we'd appreciate all guests for calling only 48 hours before their flight. Thank you for your continued patience. [3/3] *Ari

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Etihad Help

@EtihadHelp

5 years

@jusbaba00_fc Hi there. If there's a travel ban- You are not allowed to enter the country, you're eligible for full refund or free date change. [1/3]

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Etihad Help

@EtihadHelp

6 months

@MHafeez22 We're sorry to hear about what happened with your baggage, Mohammed. Please send us a DM with your booking reference we shall submit a case and investigate this on your behalf with our concerned team. *Kal

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Etihad Help

@EtihadHelp

2 years

مرحبًا ، هل يمكنك متابعتنا لتتمكن من الرد على رسالتك على DM؟ *Yaz

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Etihad Help

@EtihadHelp

8 years

@FahadT317 Please DM us your baggage file reference so that we can follow up for you. Thanks *Adel

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Etihad Help

@EtihadHelp

3 years

@AsiM_MirzA7 Hi Mirza, as of now our flights from Pakistan to the UAE and Etihad's network have been suspended until further notice, and we will resume our flights as per the local government's further directives. Please the latest update on our website . Thanks. *Zoe

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

8 years

@MominaMustehsan Our team are always here to help, you can speak to them using this link *Gill

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Etihad Help

@EtihadHelp

8 years

Thank you Yash, could you also tell us where you were flying from and to? *CS

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Etihad Help

@EtihadHelp

2 years

@omarjarrar4 Hello there. I am sorry to hear you feel this way. Please share more details with us, so we can look into your case. *Dea

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Etihad Help

@EtihadHelp

3 years

@Jacob_The_Pilot Well done, Jacob! We knew you would not let us down 👍 😊 *Mia

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Etihad Help

@EtihadHelp

5 years

As our contact centres are having a high volume of calls now, please try again within 48 hours before your flight. For our flight status, statement and waiver policy related to COVID-19 (Novel Coronavirus), please visit Thank you. *Ari [2/2]

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

3 years

@AntonyG73530396 Hi there, thanks for your message. RT PCR test facility is now available for guests arriving from India and departing to Canada except for guests coming from Delhi which will be reviewed soon. You can have more info on this link . *Ikra

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

3 years

@fatzurt Hi there, we have replied your DM. Thank you. *Zoe

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Etihad Help

@EtihadHelp

1 year

@LiterallyAIM Hi Ahmed, we are always expanding our networks. Please keep an eye on our website for upcoming updates here: . *Kacy

Help

Need help with something relating to your flight? Get in touch today, we are here to help.

www.etihad.com

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Etihad Help

@EtihadHelp

3 years

@victoriasnoddy4 To keep all our guests protected, we have made PCR testing mandatory. This means that even if the government regulation does not need you to do a test, you would still need to do one to fly with us. Thank you. *Ari

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Etihad Help

@EtihadHelp

11 years

@MohanShakti not receive a response. Please DM an alternative contact number to reach you on. Thanks *MS 2/2

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Etihad Help

@EtihadHelp

10 years

@fahamlogics Sorry to hear this, kindly share this feedback to socialmedia @etihad .ae and we will look into this for you *GW

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Etihad Help

@EtihadHelp

5 years

@n_salkar Thanks, Nilesh. Let me check this with our Eservice team and get back to you. Thanks *Vio

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Etihad Help

@EtihadHelp

5 years

@simply_aviation Hi there, thanks for sharing your feedback with us. We have refreshed our food service on board to improve the quality of our complimentary meal service which now includes a larger portion of main meal than previously. [1/3]

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Etihad Help

@EtihadHelp

6 years

@RaviSinghKA Hello Ravinder, it's part of the preparation of landing. The Crew has to do some things and collecting the headsets is one part of it. *Isi

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Etihad Help

@EtihadHelp

4 years

@bhawnab Hi there, you have an adorable child! We are working closely with the Governments around the world to resume our flights as soon as it safe to do so. We hope you will all be reunited very soon. *Kat

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Etihad Help

@EtihadHelp

4 years

@TAOYAMAZAK1 Please join us via DM with your travel details, so we can assist you. *Vio

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Etihad Help

@EtihadHelp

5 years

Our Contact Centres are currently experiencing a high volume of calls and long waits. As a result, we are asking guests who are impacted by travel restrictions to only call if their flights are scheduled within the next 48 hours. (1/2)

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Etihad Help

@EtihadHelp

6 years

Please follow us to be able to reply to your direct message. *Yas

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Etihad Help

@EtihadHelp

9 years

@shamind29632303 Please take a look at this link for all the details: http://t.co/dXpZfVd4KG. Thank you! *ED

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Etihad Help

@EtihadHelp

8 years

@jkhere4all Hi there, wow, that's a lot! You are a real expert :) Glad to have you on board. *Mia

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Etihad Help

@EtihadHelp

6 years

@diliprao Glad to hear that you made it, Dilip! Have a great trip! :) *Ari

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Etihad Help

@EtihadHelp

3 years

@Sankeer92832734 Hi Sankeerth, following the recent update our flights from India have been suspended until further notice. As soon as we receive an official communication of changes to this regulation, our website will be updated. Do stay tuned for the latest travel information. Thanks. *Vio

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Etihad Help

@EtihadHelp

7 months

@AndyFindlay82 @FlightEmergency Etihad Airways flight EY052 from Geneva Airport (GVA) to Abu Dhabi Zayed International Airport (AUH) returned to Geneva shortly after take-off due to a minor technical issue. The aircraft performed a normal landing at Geneva and guests returned to the terminal. 1/2 *Flo

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Etihad Help

@EtihadHelp

5 years

For latest COVID-19 (Novel Coronavirus) update, please visit . For further clarification, please DM us your booking reference or ticket number. Thank you. *Ari [2/2]

Etihad Airways - Book flights, manage and check-in online

Book your next flight with Etihad Airways. Travel to worldwide destinations and look forward to a premium travel experience with Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

3 years

@arjunnseth Hi Arjun, yes, we will be offering this test at Abu Dhabi Airport in line with the requirements once flight resume, and you can pay for the test at the check-in counter in India. We currently don't know the exact cost for it, since the service has not been activated yet. 1/2 *Sky

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Etihad Help

@EtihadHelp

7 months

@AndyFindlay82 @FlightEmergency No emergency was declared, however airport authorities deployed emergency services as a routine precautionary measure. The safety and comfort of our guests and crew is our number one priority, and we regret any inconvenience caused by this delay. 2/2 *Flo

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Etihad Help

@EtihadHelp

5 years

@enrique864u Hi Enrique, can you please provide us with your booking reference number or ticket number. Thanks. *Axl

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Etihad Help

@EtihadHelp

8 years

@MrAmmar25 We wish you all the best. *Haithem

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Etihad Help

@EtihadHelp

10 years

@kevinblair Can you please check the photo and advise? *ES http://t.co/TG3BdYuAfG

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Etihad Help

@EtihadHelp

3 years

@iamkashyapa Hi, I've responded to your DM. Please check. *Kat

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Etihad Help

@EtihadHelp

10 years

@Xti_1 Hi there, We are sorry to hear that. Please send your feedback and ticket number to socialmedia @etihad .ae 1/2

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Etihad Help

@EtihadHelp

5 years

@pheebsrothfield Hello Phoebe, have you tried to change the seat already via ? Send us a DM with your booking details. *Isi

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Etihad Help

@EtihadHelp

11 years

@RishSaMud @snigdha_arsha @Mahi_ArSha_KSG with @MohanShakti to assist with re booking her flights. Thank you all for your concerns. *MS 2/2

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Etihad Help

@EtihadHelp

3 years

@Rohan__7997 Hi Rohan. Once the travel ban is lifted from India, we shall perform a rapid PCR testing at Abu Dhabi Airport in line with the requirements for Canada. Payment for the test will be required during check-in at India. 1/2. *Mars

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Etihad Help

@EtihadHelp

3 years

@GVPzPjp6SuoMA8A حاليا تم تعليق الرحلات بين الإمارات و السعودية حتى تاريخ 10 سبتمبر 2021. *Mia

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Etihad Help

@EtihadHelp

3 years

@nikitasinha23 You can fly to Abu Dhabi if you are a UAE national or resident, if you are eligible for a visa on arrival or hold a visit visa for Abu Dhabi. If you are a tourist travelling to Dubai or other emirates via Abu Dhabi, your visa must be issued for Abu Dhabi. *AJ

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Etihad Help

@EtihadHelp

5 years

You're eligible for full refund if you're unable to commence or complete your journey due to travel restrictions imposed by the local government authorities, or if your flights have been cancelled. [2/3]

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Etihad Help

@EtihadHelp

3 years

@annkitagar2001 The UAE authorities have decided to temporarily suspend the Visa-on-arrival facility for passengers who are arriving from or been in India in the past 14 days. We're working to update our website, please keep an eye on for latest regulations. *Ari

Travel Requirements by Destination | Etihad Airways

Each destination has it’s own requirements to limit the spread of COVID-19. Before you fly, read the latest travel requirements online at Etihad Airways.

www.etihad.com

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Etihad Help

@EtihadHelp

3 years

@MrWiseCrack If you are referring to the test done when travelling to Canada, then, yes, it's a PCR test. *Vio

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