We're here at Contact Islands 2023 as a GOLD sponsor! 🥇
Join us at our stand for an unforgettable experience!
At our stand, you'll get the chance to meet our passionate team and explore the cutting-edge solutions we have to offer. 🚀
#CCAP
#ContactIslands2023
📢 Day 3 at
#ContactIslands2023
🌟
Today our CEO, Cenk Soyak, took the stage as a distinguished speaker at the prestigious
#ContactIslands2023
event! 🎙️
He shared valuable insights on "Generative AI: Transforming the IT-BPM Industry." 🚀
#CallCenterStudio
Your contact center is a definitive story of who you are.
However, what makes your story distinct from others?
Is it your agents or software?
Get answers here >>>
Call Center Studio's Multi-tenant feature gives your business the freedom to share high-end resources while keeping data secure and invisible to other tenants — enabling system-wide updates automatically.
We're still energised from being surrounded by great people 🧡
The Call Center Studio Team visited Kenya last week for several business partnerships. We are grateful for Kenya's hospitality and the way they managed and organized our meetings.
#africa
#callcenterstudio
#kenya
You might think that your business is checking off all the necessary to-do of good customer service but you may be surprised at where you're falling short. Good customer service goes beyond a memorized speech. It's about understanding the customer and what they need.
Security is a top priority for businesses, matched with convenience and user-friendliness.
Call Center Studio has a Secure real-time transport protocol that provides strong encryption for your agents’ VoIP communications.
#Secure
#contactcentersoftware
#CX
#callcentersoftware
We had an awesome day at Philipines as gold sponsor of Contact Island 2022 organized by @ Contact Center Association of Philippines and met brilliant, super kind people 🧡
We're looking forward to meeting you in Boracay at the Contact Island 2022 event.
#ContactCenter
With Google’s
#Wavenet
technology your IVR flow for Inbound, Outbound, or Blended contact center can be up and running in less than 10 mins.
Available in 40+ languages and 220+ voices, get your contact center running with an AI-powered
#IVR
flow.
What applications would you like to integrate with your contact center?
Call Center Studio is like a mall with several services set up for your convenience.
It is integrated with popular applications to save your business time and increase productivity.
#CustomerExperience
IVR Systems aren't limited by languages. You can deploy your IVR in different languages and let TTS take care of a decent portion of conversations.
Would you like to learn more, let's chat >
#TTS
#STT
#CallCenterSoftware
#ContactCenterSoftware
Call Center Studio’s Softphone provides a lowered cost on equipment with a native WebRTC that eliminates being locked into any expensive hardware system.
As one of the most uncomplicated call center software, your training time and costs are minimal. You get 24/7 support.
What will you get with Call Center Studio?
1) A cool, easy-to-use workspace for your agents that boosts their productivity and drives their motivation.
2) An advanced CCaaS with premium enterprise features like Google Dialogflow that guarantee improved customer experiences.
Contact Center AI simplifies your call center operations, helping you better understand the needs of customers. Save time on customer engagement and service delivery while maximizing the problem-solving skills of your agents.
Learn more about
#CCAI
>
Scaling through the Cloud with Call Center Studio 🧡
Endeavor Philippines and JCI Manila held a fascinating event to speak about how the cloud can help businesses scale.
One more special thanks to
@endeavor_turkey
for being with us during this exciting time!
#ContactCenter
Call Center Studio has a public API that allows quick and easy integration with third-party applications such as CRM, ERP, Social Networking Messengers.
Even better, you get most of these integrations built-in, thus saving you time and money.
#Contactcentersoftware
#PublicAPI
1/ No one likes to repeat complaints to contact centers again and again, especially when they persist.
70% of customers crave a seamless process when they reach out to contact centers - irrespective of their previous channel of communication - and expect continued conversations.
Call Center Studio has a public API that allows quick and easy integration with third-party applications such as CRM, ERP as well as many applications such as WhatsApp Business and Facebook Messenger. This eases the process of customer service delivery, provides better
#CX
With over 1.5 billion active users in 180 countries, new generation customers are looking for comfortable, reliable, and familiar platforms to reach their favourite brands.
On
#InternationalNursesDay
, we appreciate nurses for their selfless and relentless service. Thank you for taking care of us, especially in this life-altering time.
In 1750BC, a man called Nanni wrote to Ea-Nasir on a clay tablet complaining about the wrong grade of copper ore that was delivered to him.
We hope Nanni got the right ore he had ordered.
Details here >>>
#CX
#CustomerService
#CallCenter
A good contact center solution should deliver itself on a good, stable platform while providing features that increase productivity. Read the 4 criteria you need to consider when choosing CC software.
For more details, please click on the link >>>
Linked with specific customers, wrap-up codes give your agents a glance at information about a customer’s history with your business, which can help determine the future value of leads and tailoring of services.
See how it works
Technology is evolving, and businesses are looking for a more cost-efficient way of delivering top customer service experiences that meet up with the ever-growing demands of consumers.
#CloudContactCenter
#CX
It's the perfect time to maximize your time and boost business productivity with Call Center Studio! 🕒 🚀 Reach more customers by optimizing your business processes like automatic dialing, data analytics, and advanced call management. 📞
#CallCenter
#ccs
#productivity
Contact centers thrive with us, and we thrive with you!
We owe a huge shout-out to our...
600+ clients who are now our partners, and
100+ employees who are now like family!
Thank you for making us, who we are:
#contactcenter
#callcentersoftware
About 6.7% of working hours will be wiped out globally in the second quarter of 2020.
Join iWorld Connect and Call Center Studio as we discuss tech solutions for businesses.
Date: Monday April 27th, 2020. Time: 4PM (AST)
Register now >>>
#webinar
Elevate Your Customer Service with Cloud Native Contact Center Software.
No hardware. All your agents need is internet access and they can start helping customers. 👋✅
Start your journey:
#CallCenterStudio
#CallCenter
#ContactCenter
Increase your sales and first-call close rate with Outbound call center tools developed for improved productivity, superior customer service, and reduced operating costs.
Please follow the link to learn more >
Call Center Studio's custom solution helped Volvo experience a drastic improvement in contact time, which decreased from 29 hours 53 minutes to 1 hour 15 minutes, while increasing their number of contacted leads by 13%.
Read our case study to learn more:
Your call center software + CRM integration is the recipe for personalized experiences. Deliver a "one-customer" experience using voice, chat, social media, and email touchpoints - all on one dashboard.
Discover other recipes >>>
#cx
#crm
#callcenter
Put an end to your customers' privacy concerns with number masking. Provide secure communication by anonymizing the conversation between your call center employees and customers.
#CallCenterSoftware
#contactcenter
Tomorrow is
#programmersday
. At Call Center Studio, we are celebrating a day earlier.
From 1s and 0s, life-enhancing solutions are created.
There won’t be great UXs for clients and customers without programmers.
Happy 256th Day of the year!
#CX
#CallCenterSoftware
The first step in exceeding your customer expectations is to know those expectations. No hardware. No software. No maintenance fees. NO PROBLEM!
All your agents need is internet access and they can start helping customers.👋✅
#CallCenterStudio
#CallCenter
#ContactCenter
Cloud-based call centers are slowly substituting the on-premise call centers. As of 2008, the adoption rate of cloud-based contact centers was 2.2%. In 2017, 62% of organizations had moved to a cloud-hosted call center software solution.
Read details >
At Call Center Studio, our goal isn't only to provide businesses with the perfect contact center solution but to also make sure agents are having their best work experience and that customers are delivered the best possible journey. 💯
#CallCenterStudio
#ContactCenter
#Webinar
: Are you yet to register for today's webinar with
@amgdigitalbh
? Join us by 4pm (AST) as we discuss tech solutions for businesses to navigate through the COVID-19 pandemic.
With Bullseye routing, your callers are assigned to the best-fit group of agents for tailored interaction.
Where Bullseye agents are not available within a customizable number of seconds, the next pool of agents with the closest skills are assigned the interaction.
#CX
Elevate your call center operations. Switch to the convenience of a complete cloud solution.
No set-up or maintenance fees. All your agents need is internet access, a headset, and a PC.
Lets chat >
#ContactCenterOperations
#CallCenterSoftware
1/ According to the International Labour Organization (ILO), the COVID-19 crisis is expected to wipe out 6.7% of working hours globally in the second quarter of 2020 - equivalent to 195 million full-time workers.
In the face of this, how can businesses stay afloat...
Call Center Studio brilliantly maximizes CRM integrations to provide your contact center agents with customers’ query history across any of your multi-channel platforms.
Your agents get predictive information that helps you increase the FTR rate and deliver personalized CXs.
At Call Center Studio, our goal isn't only to provide businesses with the perfect contact center solution but also to ensure agents have the best work experience and that customers are delivered the best possible journey. 💯
➡️
#callcenterstudio
With the voice signature feature, you can recognize your customers by their voices and enable them to benefit from special services quickly and effortlessly.
How are you maximizing your call center software for customer satisfaction?
#Callcentersoftware
What can Call Center Studio's award-winning Dialers do for you?
It can help you save time and close more deals by freeing you of lengthy copy-paste processes!
Learn More:
1/ Setting up a cloud-based contact center is usually no more complicated than installing a mobile phone.
Integration is usually a challenge for on-premise as it involves licensing and installation, which becomes a nightmare for even the most experienced IT professionals.
What are your customers asking?
How do your agents handle requests?
What is the first time resolution rate per agent?
Get fast insight into your team’s performance with Google BI & Analytics real-time and customized graphical reporting.
#Callcentersoftware
#CX
[Weekly News Update] Men are more willing to pay extra for better customer service — 55% versus only 36% of women. Fully twice as many men (18%) as women (9%) are willing to pay a surcharge up to 10% for better support.
1/ Deliver a seamless brand experience to your clients with omnichannel communication - text, webchat, social media, mobile messaging, telephone and more more options.
1/ Chatbots help in streamlining B2C interaction and enhance efficiency in resolving customer requests, improve customer experience, and minimizing operational cost by 30% [SalesForce].
90% of businesses report faster complaint resolution with bots [MIT Technology].
Call Center Studio is preferred by the world’s biggest brands and outsourcers thanks to our enterprise-grade feature set, flexibility, and scalability.
Check out our case studies for more information about Call Center Studio’s projects.
#CX
#Cloud
We must be intentional about protecting the earth from the threat of climate change.
- Maintain a good hygiene. Clean up your environment.
- Use energy efficient light bulbs to reduce greenhouse gas emission.
What actions are you taking to protect the earth?
#EarthDay2020
One of the best parts of working remotely is that you get to find talent, wherever in the world they are!
Say “hi!” to Hilal, our new Marketing Director joining us from rainy London! We once more welcome her to our great team!
#CallCenterStudio
#Career
#Team
#CallCenter
Multilingual customer support can enhance the customer experience to unprecedented levels. This approach can allow you to expand your sales into new markets, strengthen relationships with foreign customers, and more.
#CallCenter
#ContactCenter
#Cloud
Call Center Studio doesn’t require hardware, downloads, or app installs. Easily set up your contact center so your sales and support team can start reaching out to your customers and leads.
#contactcenter
#callcentersoftware
#contactcentersoftware
Customers prefer the fastest and easiest way for themselves when they contact you. Manage your WhatsApp number with your entire team and provide a better experience to your customers with WhatsApp Business API.
#contactcenter
#callcentersoftware
#contactcentersoftware