British Gas Help @BritishGasHelp Twitter profile

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@NaughtyAgatha45

British Gas Help

@BritishGasHelp

7 years

Morning all. A year today we lost a pop icon David Bowie, time flys don't it? We're here till 10pm if you need anything. Thanks, Paul #RipDB

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British Gas Help

@BritishGasHelp

4 years

@BListAtCapital Hey sorry about that. Next book over here and we'll do our best to send a hottie. ^Paul 👍😀🤞

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British Gas Help

@BritishGasHelp

7 years

Hey, David Bowie meant so much to me. I didn't mean to offend anyone & I only wanted to pay tribute to a master songwriter & true icon ^Paul

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British Gas Help

@BritishGasHelp

4 years

@fesshole Hi there, sorry to hear the service has not gone ahead. We wouldn't normally book them in for a Sunday as out engineers are needed for emergency jobs, or to attend out most vulnerable customers who are off supply. I can say 100% the engineers would not have had a lie in. 1/2

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British Gas Help

@BritishGasHelp

10 years

@passy We'd lose our security certificate if we allowed pasting. It could leave us open to a "brute force" attack. Thanks ^Steve

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British Gas Help

@BritishGasHelp

4 years

Today we laid one of the founding members of our Social Media team, to rest. Goodbye Danny Clark, gone but never forgotten RIP.

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British Gas Help

@BritishGasHelp

4 years

@kategarraway Hi Kate, sorry to hear the engineer didn't get to you yesterday. I'll be able to check things for you, please pop me over a DM with your full address and phone number. Thanks, Sharon

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British Gas Help

@BritishGasHelp

11 months

@Depheruk Hi there, our customers are charged for the gas & electricity they use in there home. There is extra help that they may be eligible for depending on their circumstances. If you'd like us to look into this here please pop me a PM with their details. Thanks Adele

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British Gas Help

@BritishGasHelp

1 year

@WendyWbailey Hi Wendy I can do it for you on here. Can you DM your full name, address, postcode & contact number please. ^Zarah

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British Gas Help

@BritishGasHelp

3 years

@vicsavill3 I'm sorry, but in this instance yes.

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British Gas Help

@BritishGasHelp

1 year

@toadmeister Good morning Toby, I'll take a look for you can you drop me a DM with your full address and mobile number please? ^James

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British Gas Help

@BritishGasHelp

3 years

@EssexPR Hi Adam, can you send over your full address including postcode please so I can locate your account. I'll have a look at this for you. Thanks Andrea

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British Gas Help

@BritishGasHelp

5 years

@rehzarice @georgiaEtennant Thank you Rehza. @georgiaEtennant I'm really sorry to learn your husband has been waiting so long to get through. If you still need us, please drop us a DM with the details and we'll be more than happy to help. ^Lucy

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British Gas Help

@BritishGasHelp

2 years

@Depheruk Hi there, I'll do my best to help you here. Can you drop me a DM with the lady's full name, address & email over please? Thanks Adele

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British Gas Help

@BritishGasHelp

9 years

@DonIsWavy Hi Don, do you have a power cut or is it just your lights? Thanks, Sharon

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British Gas Help

@BritishGasHelp

1 year

@OnnyPonny Hi Sonia, please ask James at Depher uk to get in touch via DM with the account name, address & DOB and I will be able to investigate further and help in any way I can. ^Daisy

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British Gas Help

@BritishGasHelp

11 months

@Depheruk Hi Depher CIC UK. I'm sorry to read this. To discuss this further please call our Central Heating Team on 03332029450 who will do their best to help. With many thanks, Carrie

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British Gas Help

@BritishGasHelp

7 years

Well that's the end of a busy day for us, folks. Back tomorrow at 8am. Cheers ^Paul

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British Gas Help

@BritishGasHelp

8 months

@cowboysgirl1975 Thank you for bringing this to our attention Clare, I've notified one of our management team and if possible we'll look into this further thank you, James

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British Gas Help

@BritishGasHelp

9 years

@DonIsWavy Hi Don, if it's just the lights then you need to check your fuse box as the supply to the property is still there. ^Sarah

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British Gas Help

@BritishGasHelp

4 years

@fesshole Have you managed to get a new appt booked in? Thanks, Lisa 2/2

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British Gas Help

@BritishGasHelp

2 years

@ccfcfc Hey Stephen, that's not good to hear. Could you please DM your address, DoB and email and I can help.^Rahul.

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British Gas Help

@BritishGasHelp

6 years

@nucleargrande Ah Torin, I'm sure he would've enjoyed it, it's a fab song! ^Shelley 🎤🎤🎵

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British Gas Help

@BritishGasHelp

4 years

Don’t fall prey to scammers! We've become aware of several scams relating to the #Covid19 outbreak. If you’ve received this or another suspected phishing email or text that looks like it's from us, please send to phishing @centrica .com. Read more → #Scams

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British Gas Help

@BritishGasHelp

5 years

@HydeM1976 Hi Martin, I can correct titles and names on the account. If you DM me your address and DoB and let me know what the correct name should be. ^Trifon.

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British Gas Help

@BritishGasHelp

9 years

@DonIsWavy She's left for the evening. Have you checked your fuse box? ^Sarah

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British Gas Help

@BritishGasHelp

6 years

@nucleargrande Oooh I've already got it downloaded & it's in my car already! 🎵

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British Gas Help

@BritishGasHelp

6 years

Due to the extreme weather conditions, we are currently only able to respond to our most vulnerable customers. If you are of pensionable age, disabled, chronically sick, or on means tested benefits with children under 5, please DM us with your name, address and account number.

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British Gas Help

@BritishGasHelp

9 years

@Sacro Hi Ben, I understand but as a business we've chosen not to have the compatibility with password managers. Thanks, Joe

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British Gas Help

@BritishGasHelp

5 years

@MrCraigMcGill @AngelaHaggerty Hi Angela, pop us a DM with your dad,s account details and we'll take a look at things for you. ^Dave

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British Gas Help

@BritishGasHelp

7 years

Well another shift done. I'm heading to the supermarket now to buy 30 loafs and 12 litres of milk for the 24 hours they're all closed. See you in the morning at 8am. Anyone for toast? ^Paul #50hourstogo !!!!!!!

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British Gas Help

@BritishGasHelp

4 years

Morning all, we're here till 10pm so if you need us just pop us a Tweet 😃 ^Linsey

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British Gas Help

@BritishGasHelp

4 years

We’re aware of a series of fake emails telling people they’ve got an overdue bill – these emails are not from us. If you receive one impersonating British Gas, don’t click on any links. Please forward the email to phishing @centrica .com, then delete it straight away.

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British Gas Help

@BritishGasHelp

4 years

Morning all, If you need anything we're here till 10pm, just pop us a Tweet 😃 ^Linsey

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British Gas Help

@BritishGasHelp

4 years

@JillHudson21 Hi Gillian, thanks for getting in touch with Nigel, if he pops us a DM with his details, we'll be happy to look into this for him. Thanks Adele

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British Gas Help

@BritishGasHelp

4 years

@RachelRileyRR Hi Rachel, thank you for bringing this to our attention. We're looking into the placement of the ad as a matter of urgency. In no way do we support this kind of activity.

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British Gas Help

@BritishGasHelp

5 years

@JTMitchell16 Hey Jordan good luck against Blackburn I fancy Ipswich winning today, cheers, Dave

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British Gas Help

@BritishGasHelp

1 year

@ScottManies Hi Scott, That's not good to hear, I'll help you with this, please DM me your full address, postcode and the telephone number on your account. Thank you- Faatimah

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British Gas Help

@BritishGasHelp

4 years

Morning all, we're here till 10pm if you need us 😊^Linsey

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British Gas Help

@BritishGasHelp

1 year

@WendyMcKellar5 Hi Wendy, that's not great. Please DM us the full address, name & date of birth on the account. I'll do my best to find a solution. Thanks, Zia

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British Gas Help

@BritishGasHelp

3 years

@RealRazor Hi Neil, sorry to hear this. Pls DM the full details including name, address and contact number of the customer & I can have a look for you. ^Mohamed

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British Gas Help

@BritishGasHelp

9 years

@BuffyIles 2/2 visible to you in the next 48 hours on your credit report. Thanks for your patience whilst we resolved this for you. ^Sarah

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British Gas Help

@BritishGasHelp

2 years

@clash85cb Hi How can I help you?

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British Gas Help

@BritishGasHelp

6 years

If you think your condensate pipe may be frozen, watch here to find out how to thaw it safely. Click ‘show more’ under the video for each step.

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British Gas Help

@BritishGasHelp

8 years

@LordScrumptious Hi Lewis, our smart meters are really popular & with Christmas coming then there's a bit of a wait time. Cheers, Dan

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British Gas Help

@BritishGasHelp

1 year

@EmmaKennedy Hi Emma, can you DM your account details over for me please? The account holders full name, address inc postcode & dob is all I need & I'll take a look into your bill for you. Thanks Linda

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British Gas Help

@BritishGasHelp

2 years

@leslie_paul66 Thanks for your feedback Leslie, we're always here to help. ^ Kam

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British Gas Help

@BritishGasHelp

6 years

The safety of our people is a top priority. With treacherous conditions across the country, our contact centres, whilst operational, are not fully staffed. This is leading to higher than normal wait times. We’re doing everything we can to get back to you on Twitter. Thank you.

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British Gas Help

@BritishGasHelp

6 years

If your boiler keeps losing pressure, won’t turn on or isn’t working properly, here are five simple things you can try to fix it yourself:

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British Gas Help

@BritishGasHelp

7 years

@CobboldMassive Hi, see where you're coming from but this was genuinely just something that was important to Paul. Sorry for any offence ^LP

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British Gas Help

@BritishGasHelp

6 years

@nucleargrande Ah it's an totes amazing album but my 2 faves are "Raindrops" & "No tears left to cry" (obvs) 💖

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British Gas Help

@BritishGasHelp

10 years

@DJMAGICJAY Hi Jay, Hope you've got a new card but if you need any help, pls drop us a DM & we'll be happy to sort things out. Thanks,^Matt

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British Gas Help

@BritishGasHelp

9 years

@lee_parnell Hey Lee, sorry we've had to cancel that appt. I promise it's not because the engineer's too busy with Tinder. Cheers, Daryll

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British Gas Help

@BritishGasHelp

4 years

@STrilloe Good morning Shane, do you wish me to check your account for you? Please DM your full name, address inc postcode and DOB. Catherine

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British Gas Help

@BritishGasHelp

7 years

@teletextpage152 we're pretty fond of Paul too. Thanks for the support ^Georgie

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British Gas Help

@BritishGasHelp

6 years

If your radiator isn’t warming up as it should, you might need to bleed it. Try these simple steps to warm up your home.

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British Gas Help

@BritishGasHelp

5 years

Happy new year, hopefully you didn't embarrass yourself too much like I did! Nice bank holiday Wednesday to break the week up tho! If you need help with anything today, we'll be on responding to your messages until 2pm. ^Jake

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British Gas Help

@BritishGasHelp

4 years

We're currently having technical issues with some of our systems, meaning that customers may be unable to access online services. Our Tech Team is working hard on resolving the issue so that everything is back up and running as soon as possible.

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British Gas Help

@BritishGasHelp

2 years

@Steve_p_photos Hi Steve, In order to be able to assist you we would need the information requested including full name by my colleague in a DM. ^Ben

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British Gas Help

@BritishGasHelp

4 years

@AlexS1595 Thanks Alex & it's awesome you're trying to help him. If he's our customer, I'll look after him.

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British Gas Help

@BritishGasHelp

7 years

@BarryStantonGB Ouch Barry, not what we want to hear. Has an engineer been booked in to come and visit? Sarah

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British Gas Help

@BritishGasHelp

4 years

@punditjay Hi there, anything I can help with on here? Thanks Helen

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British Gas Help

@BritishGasHelp

3 years

@JWils60 Hi Jen. Could you please provide us with your full name, address and contact number via DM and we will look into this for you. Thank you. Muhammed.

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British Gas Help

@BritishGasHelp

2 years

@betty_lakeland Hi Betty. That's not good to read. Can you please DM me the full address including postcode and phone number so we can look into the issue for you. Thanks

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British Gas Help

@BritishGasHelp

7 years

@TevoTom @cobboldmassive Not at all - he's still here. Cheers ^Laura

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British Gas Help

@BritishGasHelp

3 years

@waynekennedy15 Hi Wayne. So that I can help, please DM me with your first line of address, postcode and phone number. Thanks Carrie

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British Gas Help

@BritishGasHelp

7 years

@BarryStantonGB We have on shore and off shore contact centres and all agents speak english and the service should be the same whether on or off shore. Are you needing to arrange an appointment?

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British Gas Help

@BritishGasHelp

2 years

@thecarolemalone I’d really like to help this customer Carole, can you send over a DM with her full name, address and telephone number please? I can then help. Thanks ^Martin

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British Gas Help

@BritishGasHelp

4 years

@BrokenByWar Hi Anthony, this isn't great to read & I'm sorry to hear that you've made a complaint. If you need anything else, get back to me if you need anything else. Stay safe, Anthony. 🙂 ^ Fiona

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British Gas Help

@BritishGasHelp

8 years

@Susanco75257260 Morning Susan, if you can DM over your details, I'll check your appointment? Thanks, Jamie-Lee

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British Gas Help

@BritishGasHelp

8 years

@richardosman Oh no busted! Sorry please don't be too mad at me that would be pointless :)

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British Gas Help

@BritishGasHelp

5 years

@yerocdraw Hey Corey can we help with anything please? Cheers, Dave

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British Gas Help

@BritishGasHelp

5 years

Morning all! Last day of the year & wishing you all the best for 2020! 💪 We're on 'til 6pm this evening if you need anything before the festivities begin. 🥂 ^Jake

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British Gas Help

@BritishGasHelp

3 years

Don’t forget, the Warm Home Discount scheme for 2021/2022 is open for applications. And if you’re eligible, you could get £140 towards your energy bills.

Find out more about the Warm Home Discount

britishgas.co.uk

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British Gas Help

@BritishGasHelp

6 years

@21StrangeFruit Hi there, We do offer something called the Warm Home Discount Scheme. You need to fill out an application with ourselves and you can do this on the link . Once you've filled that out, and if you're successful you'll receive the...

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British Gas Help

@BritishGasHelp

7 years

@katiemusgrave Hi Keef, I'm sure he'll be working too hard to notice lol. ^Paul :)

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British Gas Help

@BritishGasHelp

6 years

We're back at it again until 10pm, if you need anything just give us a shout! If you have an emergency, please visit or for a Boiler Breakdown call 0333 200 8899. Cheers, Faith

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British Gas Help

@BritishGasHelp

6 years

We're prioritising our most vulnerable customers in this extreme weather. If you don't have HomeCare cover with us, please try @LocalHeroesUK for heating and plumbing issues. They’re also experiencing high demand but may be able to get out to you sooner:

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British Gas Help

@BritishGasHelp

6 years

If your boiler keeps losing pressure, won’t turn on or isn’t working properly, here are five simple things you can try to fix it yourself.

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British Gas Help

@BritishGasHelp

6 years

Good Morning Twitterland! We're here & ready to help until 10pm. Get in touch. Cheers, Nathan

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British Gas Help

@BritishGasHelp

7 years

@Waldmeisterei Sometimes we kick off the shift with something relevant - yesterday was FA Cup. Sorry if this one caused any offence ^Laura

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British Gas Help

@BritishGasHelp

5 years

@yerocdraw Have a great day😎😎

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British Gas Help

@BritishGasHelp

3 years

@freedom4lou Hi Can we help ? if you do need help please let us know your details in a Direct message full name address and dob please and how we can assist you Thanks Simon

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British Gas Help

@BritishGasHelp

7 years

Happy Star Wars Day, we'll be with you until 10pm tonight but I couldn't let today go by without saying "May the fourth be with you" ^Matt

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British Gas Help

@BritishGasHelp

9 years

@croninsfc Afternoon Steve, Smart Meters are a developing technology & we're looking at integrating the solar side for the future. ^ JR

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British Gas Help

@BritishGasHelp

8 years

@MagpieofMagic Hi John, have you get through yet? Don't want you to have to make a deal with the devil to keep warm. Cheers, Steve

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British Gas Help

@BritishGasHelp

3 years

@Depheruk Please send us the details requested in a PM when you're ready so we will do all we can to help ^Tahir

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British Gas Help

@BritishGasHelp

2 years

@Tutsy22 I am sorry to read this, Please send me a DM with your full name, address postcode and best contact number I will help you.,

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British Gas Help

@BritishGasHelp

6 years

@nucleargrande Why thank you! 💓 Have a super weekend. 👍

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British Gas Help

@BritishGasHelp

3 years

Whatever happens this festive season, our social media customer service team are still here if you need them🎄 8am - 2pm on Christmas Day, Boxing Day and New Year’s Day 8am – 10pm (our normal hours) on all the Bank Holidays

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British Gas Help

@BritishGasHelp

4 years

Morning all, hope you all have a great Monday! We're here till 10pm if you need anything :) ^Linsey

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British Gas Help

@BritishGasHelp

6 years

When the cold weather returns, it’s worth checking your boiler’s water temperature and pressure. Follow these simple steps to keep your home warm.

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British Gas Help

@BritishGasHelp

6 years

If your boiler or central heating stops working during the cold weather this weekend, try these tips before calling out an engineer.

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British Gas Help

@BritishGasHelp

9 years

@HarrisonWR Hi Will, meter read is a common shorthand used by most energy suppliers, but I see where you’re coming from. Thanks, Claire

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British Gas Help

@BritishGasHelp

10 months

@EssexPR Hi Adam, that's disappointing to read, I can have a look into your account and remove you from the SMS notifications. If you can please DM your full name, address including post code, Email and mobile contact. Thanks - Kam.

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British Gas Help

@BritishGasHelp

4 years

Happy Friday all the weekend is here 😄 We're here till 10pm have a great day!

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British Gas Help

@BritishGasHelp

4 years

@eliistender10 Hi Giles, this is disappointing to hear. Have they explained why they can't get out t you until then? DM your customer info & full address + contact number, I'll take a closer look into this for you. Cheers, Nathan

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British Gas Help

@BritishGasHelp

9 years

@andrewt1010 ‘Wey aye, man’! Hope they get finished quickly so you can get ‘doon the pub for some beltas scran’. ^Jamie :-)

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British Gas Help

@BritishGasHelp

5 years

Morning tweeps! The baby may have kept me up all night 👶 but myself and the rest of the team are here to help till 10pm this evening - give us a shout with any questions or queries you might have, and have a great day 🙋‍♂️💃 ^James

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British Gas Help

@BritishGasHelp

5 years

From 1st January 2020, we're switching our energy payment provider to @Payzone_UK . That means customers will be able to top up at around 24,000 locations across @PostOffice and Payzone locations. Read more here:

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