Due to an internal systems issue, some users may experience difficulty with their Boost Mobile accounts, paying their bill, or reaching Boost Care. Please be assured that your wireless service is not affected by these issues and your service will not end due to non-payment.
We apologize for any disruptions you may be having. We experienced an internal network issue this morning that is currently affecting our internal servers and IT telephony. Our teams are working to restore systems as soon as possible. Thank you for your patience.
Thank you for your patience. Our apps, website, and customer care center have been restored. Customer service reps are available via chat or phone from 6 a.m.–10 p.m. MDT daily, but wait times may be longer than usual due to higher-than-normal call volume.
We experienced a network outage that affected Voice, Data, & Messaging services to select customers. The outage started on 2/13/2023 at 7:03 PM MT and was resolved on 2/14/2023 at 1 AM MT. We apologize for any disruption caused; and appreciate your patience.
@Eduardo99813669Hi
Eduardo, we need you to follow us on Twitter so that we can respond privately without sharing your account details. We hope to hear from you soon. Thanks! Lonnie K.
Heads up
#SamsungGalaxyS10e
peeps. For those who preordered more than likely already have your new phone. Slight tune-up to make the experience better. Stay updated!
#BoostCommunity
For the fastest service on updating an account or making a payment, please log in and do so through the Boost Mobile website, or on the MyBoost or BoostOne apps
@CosmicStarBlend
Hi there! You are correct we do offer that free upgrade to the new network! However, you are not required to return the old SIM card in order to get the new one at no cost. Please don't hesitate to reach out if you have any other questions!
-EC
Thank you for following up with us, Josecito! We received your direct messages however, we are unable to respond privately until you are following the Boost page. Once you have followed us, please send another direct message so that we can continue our conversation. -TW
@AgentFrenchFry
Good day, Taylor. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a DM, so we can further assist you? -JP
@southsidestvn
Look for "Google Settings", it is an icon just like the image below. Then, tap "Account & Privacy", and turn off Edit and share screenshots. -AM
@MichaelPurvis1
We're experiencing difficulty with processing payments and making account updates. We're working hard to get this resolved ASAP. You will not lose your wireless phone service and will not be charged for service due to non-payment while we’re resolving this issue. ~ L.B
@PleaseImAlone
Hello. Thank you for stopping by. We're sorry for the inconvenience. Please send us a DM to further assist you. We'll be waiting for your response. Remember, we're here to help. -KM
@Mugsy14
Thanks for the clarification. Are you referring to the iPhone SE 2020? The unlocked version of that phone is not 100% compatible with our service. We are not able to guarantee the service in devices that are not purchased directly from our website. -MR
@DeckerShado
So sorry to hear about this experience,
@DeckerShado
. We want to help! Can you please send us a DM with the details so we can get down to the bottom of this? -F.T
@BLS5856
All Boost Mobile plans include unlimited data, talk and text with no annual service contract; service plans include taxes and fees, mobile hotspot and so much more. You can review our plans here . -GR
@InfinityOc08
Please be assured that if your account is affected, your wireless service should not be impacted by this issue and your service will not end due to non-payment. (1/2)
@bestmvno
Hello, BestMVNO! After your applicable monthly plan data allotment is reached, access to data continues but data speeds will be reduced to 2G speeds for remainder of your plan cycle. Speeds will be restored at the beginning of your next monthly plan cycle. -F.T