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Best Buy Support Profile
Best Buy Support

@BestBuySupport

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Have questions about @BestBuy ? Need support? Let us know! We’re here to help weekdays 8:00 a.m. to 7:00 p.m. CT, weekends and holidays 9:30 a.m. to 6:00 p.m. CT

Richfield, MN
Joined December 2012
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@BestBuySupport
Best Buy Support
6 days
A #productrecall was issued by Vitamix for the Vitamix Ascent Blending Bowl and Cup. #Laceration . To learn more .
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@BestBuySupport
Best Buy Support
6 years
@BTSx50States If it becomes available for pre-order, we will be sure to update our website here, . ^Faith
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@BestBuySupport
Best Buy Support
6 years
@2Remastered Hi there! At this time we are unsure of when pre-orders for the new Modern Warfare 2 Remastered will begin. I recommend continuing to check our website () for more information about new releases. ^Vince
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@BestBuySupport
Best Buy Support
11 years
@robdelaney : What location did this happen? Are you okay? I'm so very sorry. Email twitter @bestbuy .com with details. ^JF
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@BestBuySupport
Best Buy Support
8 years
@TheTideNate You are welcome! Anytime.... ^Crystal
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@BestBuySupport
Best Buy Support
9 years
@nesantepoah I'm sorry to hear of the troubles! When did you buy the Beats Pill? ^Arian
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@BestBuySupport
Best Buy Support
9 years
@nesantepoah I would suggest taking it back to the store where you purchased it. ^Arian
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@BestBuySupport
Best Buy Support
9 years
@nesantepoah We like all of our customers :) ^Crystal
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@BestBuySupport
Best Buy Support
6 years
@KEEMSTAR That is quite the experience! As a shopper in stores, I prefer to walk around and look at things on my own, seeing what all the store has to offer, so I can understand how frustrating it is to repeatedly be asked if you need help. (1/2) ^Faith
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@BestBuySupport
Best Buy Support
8 years
@dubstep4dads I'd see if Adobe can help you out with that photoshop! :) ^Crystal
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@BestBuySupport
Best Buy Support
5 years
@MiniLaddd Hello, and thanks for reaching out to us. This is nowhere near the experience we would want to hear about, but we’d love the opportunity to help. Please send us a DM with your full name, email address, telephone, and order number, so we can work on a solution. ^Sarah
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@BestBuySupport
Best Buy Support
5 years
@petty_lux3 Hey, we take customer privacy very seriously, and I'm concerned to see this. I appreciate you bringing this to our attention. I saw your DM, and I'll be replying there very shortly to gather additional information. Again, thanks for bringing this to our attention! ^Meg
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@BestBuySupport
Best Buy Support
6 years
@Zak_Bagans (1/2) Hello Zak! While I wish you were reaching out under better circumstances, I'm glad you took the time to share this with us. That certainly isn't how we want anyone to feel while in one of our stores. I'd be happy to discuss this with you further and see what our options
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@BestBuySupport
Best Buy Support
6 years
@Zak_Bagans (2/2) are. Would you mind sending me a DM with more details on what happened as well as your full name, phone number and email address so I can look in to this further? ^Jessica
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@BestBuySupport
Best Buy Support
6 years
@Zonic505 Thanks for being a Gamers Club Unlocked member. It is true that for a variety of reasons, we have decided that our Gamers Club programs will not be accepting new members. At this time, current members will continue to receive their benefits, however. ^Melissa
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@BestBuySupport
Best Buy Support
9 years
#WearYellowForSeth coming at you from our corporate office! http://t.co/UjYZn51L1V
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@BestBuySupport
Best Buy Support
5 years
@LibyaLiberty Hey, @LibyaLiberty ! Thanks for sharing this. We want all of our customers and associates to feel comfortable and included. I'm sorry that your sister had to experience this. We'd love to check in with the store. Can you send us a DM, so that we can gather a few more details? ^Fey
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@BestBuySupport
Best Buy Support
6 years
@DylanMinori This is indeed an error on our part and we apologize for any inconveniences. While it has been rumored to be coming, we have no solid information on if and when. ^Dave
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@BestBuySupport
Best Buy Support
10 years
@tannerdecosta Hello. I would be happy to assist you. What can I help with today? ^CeCe
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@BestBuySupport
Best Buy Support
6 years
@MV_ARMY93 If it becomes available for pre-order, we will be sure to update our website here, . ^Faith
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@BestBuySupport
Best Buy Support
2 years
@blaine32biswell Hi, That is correct our Best Buy Total Tech Program will cover most basic install costs and most services in store for computer repair and troubleshooting. If you need help or have questions or concerns DM your name, email and phone number for help. Sincerely, ^Tommy
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@BestBuySupport
Best Buy Support
9 years
@CrispyConcords I see what you did there. Good eye! ^Heidi
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@BestBuySupport
Best Buy Support
2 years
@TheGroupFart Hello. Thanks for reaching out about. I understand finding this on your new refrigerator wouldn't be welcome. Feel free to send me a DM with your full name, phone number, email address, and order number, and I'll be happy to look into this with you. ^Melissa
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@BestBuySupport
Best Buy Support
5 years
@sauceynerd That is definitely not acceptable and we'd love to hear more about this. Feel free to DM us with any other details you may have about this, including name and store location, and we'll gladly follow-up from there. ^Dave
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@BestBuySupport
Best Buy Support
5 years
@ErinLovesNYY Hi, Erin! We always hope that our service is world-class, and I'm sorry that this may not have been the case with our Geek Squad team. Can you elaborate on what had happened? ^Cameron
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@BestBuySupport
Best Buy Support
4 months
@pukicho Hi there. No one likes to be a bother. If we're sending you too many emails, please send a DM with your name, phone number, and email so we can look into the marketing selections that you receive. Sincerely, ^Meghan
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@BestBuySupport
Best Buy Support
4 years
@commiegirl1 Hi, Rebecca. Thanks so much for reaching out to us about this. Our installers should absolutely be wearing masks during installs to keep everyone safe. Can you please DM me your name, email address, phone number, and order number so I can look into this? ^Kyle
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@BestBuySupport
Best Buy Support
2 months
@smadajleahcim Hello Michael, We are sad to hear that you had a negative experience with us. I would be happy to document your experience and help an way I can. Please DM with your full name, phone number, and email. Regards, ^AaronG
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@BestBuySupport
Best Buy Support
8 years
@RealPaigeWWE That's disappointing to hear! Did you speak with a manager about this? ^Brandon
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@BestBuySupport
Best Buy Support
8 years
@Mo3ski I'm sorry if the order cancellation caused some disappointment. A cancellation email should have been sent to the email (cont) ^Tea
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@BestBuySupport
Best Buy Support
8 years
@DaleJr Hey Dale- We have a ton of great deals right now! Let us know if we can help you out picking! ^George
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@BestBuySupport
Best Buy Support
5 years
@ErinLovesNYY Ope! I wish I knew more about baseball to know the difference. Sorry about that! Nonetheless, if you ever need any help, just let us know. Have a great one! ^Cameron
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@BestBuySupport
Best Buy Support
4 years
@mytaherron Hey! Please send us a DM with your info and what's going on and I'd be happy to help ASAP! :) ^Meg
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@BestBuySupport
Best Buy Support
8 years
@mamajune1 Hello! We have a wide variety of products. Are you referring to something in particular? ^Helen
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@BestBuySupport
Best Buy Support
6 years
@NewHopeGeorge Oh no! Sorry to learn that the express machine experienced some hiccups when purchasing a pair of headphones. I will be happy to see how I can assist. Can you please DM me your name, email address, and phone number? ^Karina
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@BestBuySupport
Best Buy Support
7 years
@HectorServin2 We look forward to seeing you. ^DF
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@BestBuySupport
Best Buy Support
11 years
@geektothecorenj What's going on? ^Miles
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@BestBuySupport
Best Buy Support
11 years
@cool_pond We appreciate any, and all ideas, and feedback from our customers! Thank you for your support! ^Miles
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@BestBuySupport
Best Buy Support
8 years
@ChristianKane01 Christian, this is upsetting to hear. We’d like to make this right. Can you please email us at Twitter @BestBuy .com? ^Heidi
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@BestBuySupport
Best Buy Support
8 years
@senormarkymark Have you tried turning it off and back on again? ^Brandon
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@BestBuySupport
Best Buy Support
8 years
@OnlyAfroGames We're here to help: ! ^Helen
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@BestBuySupport
Best Buy Support
1 year
@HDMOVIESOURCE Hello there! Thank you for bringing this to our attention. As an avid steelbook collector, seeing the condition of the condition of the cases in the photo is disappointing. Kindly send a DM with your name, email, number, and the location in which those were found. ^Tina
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@BestBuySupport
Best Buy Support
8 years
@911VICTIM :( What happened? ^Alex
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@BestBuySupport
Best Buy Support
6 years
@beechloren02 2/2 For this, there is an email address that he can contact to have him be unsubscribed from our contact list. Here is a link that provides that information - . I hope this helps. If there is anything else we can do to help, please let us know. ^Cameron
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@BestBuySupport
Best Buy Support
6 years
@iShoTz I hope you are just as excited as the rest of us for this release! Go to any Best Buy store at 9 p.m. on Thursday, October 25 and grab your copy of this sequel. More information can be found here - . ^Heidi
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@BestBuySupport
Best Buy Support
10 years
@BetoGuti7 You will be receiving an email with the information. ^Trish
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@BestBuySupport
Best Buy Support
8 years
@FLUFFYKlNS I am truly sorry to hear this. That is the way we want our customers treated. I can forward this to our leadership team. ^Ken
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@BestBuySupport
Best Buy Support
9 years
@sonnench I apologize to you. I would suggest going to the Customer Service desk and asking to speak to a Manager about the issue. ^Keith
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@BestBuySupport
Best Buy Support
7 years
@danielmtzphoto Not at this time! I totally would if I could too! ^Heidi
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@BestBuySupport
Best Buy Support
6 years
@NickDominates Uh oh! That is not good! What is going on with it? . ^Faith
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@BestBuySupport
Best Buy Support
9 years
@Anthrax Uh oh! We do sell your albums here: http://t.co/OecNdYRMrs. Hope this helps out, it's a mad house! ^Brandon
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@BestBuySupport
Best Buy Support
2 years
@TolarianCollege Good morning, thank you for bringing this to our attention. This is not the image we want to portray while representing Best Buy. Please understand that we do take matters like this seriously and will be taking steps to address this behavior with the appropriate parties. ^ Albyn
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@BestBuySupport
Best Buy Support
6 years
@eleminated Thank you for connecting with Best Buy on Twitter. If I may ask, did you purchase a Geek Squad Protection plan with your refrigerator? ^Derek
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@BestBuySupport
Best Buy Support
10 years
@50cent Thank you for being a valued customer. We really appreciate your business.
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@BestBuySupport
Best Buy Support
6 years
@GGFrosteX Thanks for asking! In most cases, it would be able to be returned within 15 days of receiving it (longer if you are an Elite or Elite Plus My Best Buy member). You can check out our Return & Exchange Promise, here: . Let us know if you have questions. ^Fey
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@BestBuySupport
Best Buy Support
3 years
@JeremyNDooley Hi there! Thank you for tweeting at us. Getting a new oven should be exciting, and I am sorry to hear that yours did not arrive in the condition that you expected. I am happy to look into this further. (1/2)
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@BestBuySupport
Best Buy Support
5 years
@TangoWithAngo Best Buy strives to provide excellent customer service. I’m sorry to hear that’s not the kind you might’ve received when shopping with us at your local Best Buy recently. We’d be happy to hear more about if you're open to sharing more details with us. ^Mariah
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@BestBuySupport
Best Buy Support
9 years
@luzzim3 We will see you soon! ^Crystal
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@BestBuySupport
Best Buy Support
9 years
@ProSyndicate That is one heck of a TV! ^Crystal
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@BestBuySupport
Best Buy Support
10 years
@ExplodingTNT Hello Melissa, I apologize about the experience. We can have you try to call in and place the order.^Banko
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@BestBuySupport
Best Buy Support
2 years
@MysticalWolfer Good Afternoon. Thanks for reaching out. Best Buy does have power supplies and RAM sticks in white! Please keep an eye on for our selection of PC components or feel free to DM us with any additional questions you may have. Kindly, ^Bobby
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@BestBuySupport
Best Buy Support
11 years
@CaseSned Well, hello there. What kind of TV are you looking for? ^Miles
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@BestBuySupport
Best Buy Support
10 years
@ochocinco I would check with our Canadian stores: http://t.co/vkf1vQcuMy. ^Marti
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@BestBuySupport
Best Buy Support
7 years
@DarkShadic1337 Greetings, Most locations should have the demo. I advise to contact your local store for details. ^Ken
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@BestBuySupport
Best Buy Support
6 months
@UnrealBluegrass Hi, thanks for reaching out. I know it's frustrating when a package doesn't arrive on time. I'm happy to look into this for you. Please send a DM with your name, phone number, and email so I can take a look at your order. Sincerely, ^Meghan
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@BestBuySupport
Best Buy Support
8 years
@dubstep4dads Is there something we can help with? ^Crystal
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@BestBuySupport
Best Buy Support
9 years
@allanilIusion I'm sorry if you weren't treated kindly. I know that's upsetting. Which location does Kenny work at? ^Ang
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@BestBuySupport
Best Buy Support
11 years
@WigCannon Not real dogs, but we sell the DVD Hachi: A Dog's Tale. It has Richard Gere. Real tear jerker. http://t.co/nph09oMLnt ^David
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@BestBuySupport
Best Buy Support
8 years
@RJTechHd99 Our site does allow for ratings & reviews. They are usually located on the product page beneath the product information. ^Ang
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@BestBuySupport
Best Buy Support
9 years
@jamiegraceh This likely isn't a ghost in your phone, so there goes that possibility. Are you having issues getting support? ^JD
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@BestBuySupport
Best Buy Support
6 years
@BarstoolChief I'm so behind on this season, but the main thing here is that we love you too, Chief. 💙 ^Sam
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@BestBuySupport
Best Buy Support
6 years
@beechloren02 1/2 Hi Loren! Thanks for connecting with us today here on Twitter. Receiving unwanted communications is one of my pet-peeves, so I can certainly understand the frustrations your dad is having and how that has made its way to you.
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@BestBuySupport
Best Buy Support
8 years
@atreyu0995 Spencer, I sincerely apologize about this experience. May I ask which location you visited? ^Heidi
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@BestBuySupport
Best Buy Support
11 years
@cool_pond I think that's a great idea! That's not really my department though. ^Miles
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@BestBuySupport
Best Buy Support
9 years
@nesantepoah Well hi there. How can we help? ^Heidi
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@BestBuySupport
Best Buy Support
9 years
@Keyori_ We do! Check our selection here: http://t.co/wWqTUNYvwI. ^Tea
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@BestBuySupport
Best Buy Support
7 years
@WeirdPeople27 I got you! 10/31/17 is the correct date. Like you, I can't wait until Chris Breezy's new album comes out! Be sure to get it! ^Deysha
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@BestBuySupport
Best Buy Support
8 years
@dubstep4dads We can certainly try! What's going on? ^Will
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@BestBuySupport
Best Buy Support
8 years
@scumpapi Were you able to successfully connect it via Bluetooth/Aux cord? ^Spencer
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@BestBuySupport
Best Buy Support
6 years
@jameyjasta Hello Jamey! Thanks for reaching out to us on Twitter! Here's what we have available online: Our Selection for Hatebreed albums Jasta album Kingdom of Sorrow albums ^Jessica
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@BestBuySupport
Best Buy Support
6 years
@BobayConner Ouch! I hope you do not really feel that way! Is there something we can help you with today? ^Faith
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@BestBuySupport
Best Buy Support
4 years
@nobody_stop_me Hi there. Thank you for bringing this to our attention. We do not take your concerns lightly, and I'd like the opportunity to learn more about your experience. Can you please send us a DM with your full name, phone number, email, and pertinent details about what happened? ^Alyssa
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@BestBuySupport
Best Buy Support
9 years
@cyberfrootie Yes, it looks like both the CD and vinyl versions are available for pre-order on http://t.co/wyUGL7ducm ^Grant
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@BestBuySupport
Best Buy Support
8 years
@milkfic666 We love you too! ^Tea
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@BestBuySupport
Best Buy Support
8 years
@Yoshi1up BOOOOOOM. That Digby looks much happier, very glad we could get you one capable of standing. Enjoy! ^Brandon
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@BestBuySupport
Best Buy Support
11 years
@zarryshearts Let us know if you have any questions. ^Blake
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@BestBuySupport
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4 years
@JelianMercado Hey there. Thank you for reaching out to us here on Twitter, although we wish it was under better circumstances. We would love to help. To better assist, please DM us all of your Service Order information, along with your name, phone number, and email address. ^Katie
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@BestBuySupport
Best Buy Support
11 years
@supremxcy Hello, how can i assist you? ^Tea
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@BestBuySupport
Best Buy Support
5 years
@TangoWithAngo Can you please send us a DM? At this time since you’re not following us, I’d be unable to initiate that conversation with you privately. I look forward to hearing more about your experience. ^Mariah
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@BestBuySupport
Best Buy Support
8 years
@DTGorthoMD Oh no! That's no fun! Did you purchase the washer online or in-store? ^Spencer
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@BestBuySupport
Best Buy Support
6 years
@Ky1eLong Honestly, what more could you ask for? Come by and see us sometime, Kyle! ^Sam
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@BestBuySupport
Best Buy Support
8 years
@gothbitcheshmu Hi Harry, if the item is within our 15 day return policy, you should be able to exchange or return the item. ^Ken
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@BestBuySupport
Best Buy Support
7 years
@JasonPwnface Sorry you feel this way about us. Is there something I can try to help you with, Jason? ^JD
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@BestBuySupport
Best Buy Support
6 years
@Vitafull_JAYx3 I feel you, Jay! There a few games I'm watching closely as I impatiently wait for a price drop. Keep an eye on our website frequently and our weekly ad for our gaming sales! ^JD
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@BestBuySupport
Best Buy Support
7 years
@Alice77Winn TLC's first album in 15 years, stop by your local store to pick up this album, if available. Happy 4th of July! ^JJ
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@BestBuySupport
Best Buy Support
9 years
@evaschmidt1 Glad to hear you were glad to hear @HilaryDuff while you were shopping! (see what I did there?) ^JD
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@BestBuySupport
Best Buy Support
6 years
@imthedeviI Uh oh! That's not what we want to happen. May I ask why you believe your fridge is defective? ^Sam
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@BestBuySupport
Best Buy Support
6 years
@lucy8282 does show as an item available for pre-order on our site. ^Faith
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@BestBuySupport
Best Buy Support
7 years
@RandyRainbow Yikes! Sadly, our team mainly communicates through our social media platforms. However, if you send us a DM with the information, I would be more than happy to assist. ^Faith
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@BestBuySupport
Best Buy Support
2 years
Best Buy Recalls Insignia™ Air Fryers and Air Fryer Ovens Due to Fire and Burn Hazards Consumers can register for a refund online at or call 1-800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday.
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@BestBuySupport
Best Buy Support
11 years
@ThaLegacy Thank you for thinking about us! :) ^Helen
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