@Gautamguptagg
@Backpack
The cutoff was $35k volume. Only people that did a trade on tensor, connected their wallet and did >$35k volume on the exchange qualified.
@v1ncech3ng
@Backpack
The cutoff was $35k volume. Only people that did a trade on tensor, connected their wallet and did >$35k volume on the exchange qualified.
@grxinytoken
@Backpack
Hello - mobile can be hard to troubleshoot and the typical recommendation is to reinstall.
If this doesn't work, please send us a DM so we can take a closer look.
@hahaharsh___
@Backpack
Withdrawal delays are expected right now, see banner on Exchange for details. Your funds are safe and the transactions will clear.
Thank you for your patience.
@21victr
Hello - make sure to use the code from your 2FA app. If 2FA app code is not working, make sure that devices are synced to the same time zone.
If that does not solve, please send us a DM.
@okafor1839598
@Backpack
@tensor_hq
@MadLads
Hello - the Exchange and Wallet are two totally different products. You do have wallet accounts on the Exchange, but they are only for use on the platform.
You can download and create a completely separate Wallet to be used for this event.
Download the Wallet
Create a new
@kartanbitcoin
Hello kappepe - this is a known condition that occurs in mobile occasionally. This will be resolved in a future release.
Thank you for reporting. Feel free to send us a DM if you have any more questions.
@izlebakalim1
Hi there - if this has not resolved itself, can you please DM us with your Exchange email account?
Regarding the Telegram group, they are all operational. You can find the official links at the bottom of our Support site.