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Blockchain.com Support Profile
Blockchain.com Support

@AskBlockchain

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Following
3,371
Media
10,002
Statuses

Official account for sharing @Blockchain support resources. For assistance please submit a ticket

Joined February 2017
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@AskBlockchain
Blockchain.com Support
1 year
This page is for sharing @blockchain support and security tips and resources 📚 If you need assistance please submit a ticket and a member of our support team will be touch ✨
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@AskBlockchain
Blockchain.com Support
4 years
📢 Keep your Password & 12-word recovery phrase away from prying eyes & peeping Toms 👀😼 NEVER SHARE THEM🔒 If someone does ask, use the BLOCK button like Jerry🛡👇
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@AskBlockchain
Blockchain.com Support
3 years
📣 We have experienced an outage affecting some of our users and we are currently working to resolve this ASAP 🛠 You can check our status page for updates
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@AskBlockchain
Blockchain.com Support
3 years
📣 The outage affecting some of our users has now been resolved. Thank you for your patience. We apologize for the inconvenience.
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@AskBlockchain
Blockchain.com Support
3 years
You wouldn't share your Credit Card pin code 💳❌ So why share your 12-word recovery phrase? 🤨 YOUR 🔑 YOUR CRYPTO
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@AskBlockchain
Blockchain.com Support
3 years
📣We're encouraged to share that we've identified the core issues that have prevented many from accessing their Wallets. Our team is working to restore Wallet functionality and are hopeful that a fix is in process. ⚒️
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@AskBlockchain
Blockchain.com Support
4 years
📣 We will NEVER ask for your password or 12-word recovery phrase NEVER SHARE IT 🔒 If a scammer does ask, this should be your response 👇 🗣NOOOOOOOOOOOOO
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@AskBlockchain
Blockchain.com Support
3 years
📣 We've identified the core issues and our team is working to restore functionality to users affected by today's access issue 🛠 Rest assured all funds are 100% 𝗦𝗘𝗖𝗨𝗥𝗘🔒 Check here for details -
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@AskBlockchain
Blockchain.com Support
6 years
The only Twitter profiles Blockchain uses to communicate with users are: @blockchain & @AskBlockchain We caution users against engaging with any other Twitter profiles claiming to represent our team. As always, you can reach out for support here:
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@AskBlockchain
Blockchain.com Support
6 years
⚠️ Airdrop Update: We are currently investigating an issue that's affecting a limited number of links to claim XLM. Users affected will see 'verifying... one sec' on the claim page. We are working hard to fix the issue and get those affected their airdrops ASAP!
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@AskBlockchain
Blockchain.com Support
3 years
𝗕𝗟𝗢𝗖𝗞𝗖𝗛𝗔𝗜𝗡.𝗖𝗢𝗠 𝗢𝗙𝗙𝗜𝗖𝗜𝗔𝗟 𝗧𝗪𝗜𝗧𝗧𝗘𝗥 𝗛𝗔𝗡𝗗𝗟𝗘𝗦 @Blockchain @AskBlockchain ✅ 🗣DO NOT accept support from 𝗔𝗡𝗬𝗢𝗡𝗘 𝗘𝗟𝗦𝗘!
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@AskBlockchain
Blockchain.com Support
3 years
If you Tweet us for help and someone random replies with a link or website ... 🚨SCAM ALERT🚨 @TwitterSupport @TwitterSafety BLOCK them immediately ❌👇
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@AskBlockchain
Blockchain.com Support
3 years
📣 We will be carrying out routine maintenance work on the Wallet Thursday, May 6th from 5:00-6:15 UTC. Rest assured, your funds are secure. 🛠️
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@AskBlockchain
Blockchain.com Support
3 years
Thank you for your patience and we apologize for the inconvenience and the frustration caused. We'll continue to provide updates at as well as on our other social media channels.
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@AskBlockchain
Blockchain.com Support
3 years
🤓 PRO TIP Take note of & securely store your 12-word Backup phrase 🔏👇
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@AskBlockchain
Blockchain.com Support
3 years
Keep your Wallet defences up! and safeguard your funds from the clutches of the Empire🛡 #StarWarsDay #MayThe4thBeWithYou
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@AskBlockchain
Blockchain.com Support
3 years
🚨 SECURITY ALERT 🚨 If it's not verified, it's NOT US! ❌ Always double-check the username of accounts that offer you support 🔍👀 Official Twitter Accounts @Blockchain @AskBlockchain
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@AskBlockchain
Blockchain.com Support
3 years
'📈 📊💰' in their bio and they're offering to make you a millionaire 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
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@AskBlockchain
Blockchain.com Support
3 years
🚨 𝗦𝗖𝗔𝗠 𝗔𝗟𝗘𝗥𝗧🚨 *wallet @errors -blockchain.com* is a 𝗙𝗔𝗞𝗘 email address ⚠️ NEVER share your 12-word Recovery phrase or Password with anyone🔒.... 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝘂𝘀! Official Twitter Handles 🔍👇
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@AskBlockchain
Blockchain.com Support
7 years
The issue with bitcoin balances not displaying has been resolved, but we'll continue to monitor the situation closely. We apologize for any inconvenience.
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@AskBlockchain
Blockchain.com Support
3 years
🧠𝗣𝗿𝗼 𝗧𝗶𝗽 𝗕𝗼𝗼𝗸𝗺𝗮𝗿𝗸 our official websites to avoid spoofing & phishing scams ⚠️ 👛 - 📈 - 🔍👇
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@AskBlockchain
Blockchain.com Support
3 years
Please rest assured your funds are secure 🔒
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@AskBlockchain
Blockchain.com Support
3 years
Us: " official Twitter accounts are both verified @Blockchain @AskBlockchain " Customer: " Ohhhhh yeah I see the blue tick ✅"
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@AskBlockchain
Blockchain.com Support
7 years
Over the past week the Bitcoin network has experienced record high traffic resulting in longer confirmation times and higher fees for transactions. Stay in the know by visiting .
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@AskBlockchain
Blockchain.com Support
1 year
💡Daily reminder
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@AskBlockchain
Blockchain.com Support
5 years
⚠️ We've been receiving reports about a website entitled "Blockchain Pro" that prompts you to download a browser extension to access additional features to the Blockchain Wallet. This has not been built or reviewed by us & therefor we are urging users to proceed with caution.
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@AskBlockchain
Blockchain.com Support
2 years
If someone asks for your 12-word phrase or password … (dramatic pause)…they’re trying to steal your funds Stay safe never share it 🔐
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@AskBlockchain
Blockchain.com Support
3 years
🚨 Only accept support from our official verified Twitter accounts: - @AskBlockchain ✅ - @Blockchain @TwitterSupport Please be aware we DO NOT provide support via Google Forms ❌ below is an example of a FAKE support form ⚠️👇
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@AskBlockchain
Blockchain.com Support
7 years
We've been notified of a phishing scam asking users to enable 2FA Authorizations. Stay safe and bookmark this link to securely log into your wallet: . For tips on how to spot phishing emails visit our blog at .
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@AskBlockchain
Blockchain.com Support
2 years
🚨 Security Alert 🚨 We DO NOT provide support via Google Forms or Jotfroms⚠️❌ Stay vigilant & only accept support from our verified accounts @Blockchain @AskBlockchain
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@AskBlockchain
Blockchain.com Support
3 years
📣 For anyone whose transaction's maybe taking a little longer than usual to confirm ⏰👇 You can find a full explanation here - Check out our helpful charts for more info 📈 -
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@AskBlockchain
Blockchain.com Support
3 years
🚨 SCAM ALERT 🚨 Please be aware @tellblockchain is a FAKE account ⚠️ We have made @TwitterSupport aware of this account and are confident it will be removed soon ❌
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@AskBlockchain
Blockchain.com Support
4 years
⚠️We've received reports of a counterfeit wallet app in the @GooglePlay ⚠️ This is NOT an official @blockchain app and we're urging users to avoid it. If you've interacted with this app, please contact our support team ASAP. 📝- "
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@AskBlockchain
Blockchain.com Support
3 years
Our ONLY Twitter Accounts - @Blockchain ✅ - @AskBlockchain ✅ To ensure the safety of your funds🛡🔒 𝗗𝗢 𝗡𝗢𝗧 accept advise, phone support 📵or online form links from 𝗔𝗡𝗬𝗢𝗡𝗘❌ 🔍👇
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@AskBlockchain
Blockchain.com Support
3 years
🚨 SECURITY ALERT 🚨 Our security team are working diligently with @Google to remove some phishing ads we recently discovered via Google's search engine 🛠 Please remain vigilant and always double-check the URL of any website you visit 👀 Below is an example ⚠️👇
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@AskBlockchain
Blockchain.com Support
6 years
📌 ETH Update: The #Constantinople network upgrade is scheduled to occur at block 7,080,000 (around Wednesday, January 16). We will be completing the upgrade alongside the ETH network. Blockchain Wallet + Lockbox users do not need to take any action.
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@AskBlockchain
Blockchain.com Support
3 years
"Whats your 12-word Recovery phrase?" 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩 We'll NEVER ask for it... so NEVER share it 🔐
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@AskBlockchain
Blockchain.com Support
3 years
🚨 𝗦𝗖𝗔𝗠 𝗔𝗟𝗘𝗥𝗧🚨 The 𝗢𝗡𝗟𝗬 way to contact our official support team 📝- We 𝗗𝗢 𝗡𝗢𝗧 provide support via Google Forms⚠️❌
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@AskBlockchain
Blockchain.com Support
4 years
⚠️ SCAM ALERT 🚨 NEVER SHARE YOUR PRIVATE WALLET CREDENTIALS 🔒 If someone asks for your 12-word recovery phrase or password, this should be your response 👇👇 🗣NO NO NO NO NO
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@AskBlockchain
Blockchain.com Support
3 years
Be vigilant & always double-check the username of any account that offers you assistance 👀 Verified Twitter Accounts 🔍 ✅
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@AskBlockchain
Blockchain.com Support
6 years
Be on the lookout for phishing sites posing as Google Ads for @blockchain . Bookmark so you can always find us. #SaferInternetDay
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@AskBlockchain
Blockchain.com Support
3 years
We Did Not & Will Never Request Funds From Our Customers Periodt! 😂
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@AskBlockchain
Blockchain.com Support
4 years
📣 @CarolynKCTV5 is a FAKE account DO NOT be fooled by the verified tick ⚠️⚠️ @TwitterSupport @Twitter 🚨 Official Handles 🔍 - @Blockchain - @AskBlockchain
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@AskBlockchain
Blockchain.com Support
4 years
📌 For Bitcoin transactions, it’s worth checking the mempool levels - Network congestion can delay transaction confirmations & a higher fee may be required to ensure your transaction is confirmed by the miners on the network BTC transactions explained ⬇️
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@AskBlockchain
Blockchain.com Support
6 years
⚠️Scam alert: We've been notified of a scam where users are given a script to run in their JavaScript Console. This can result in the loss of your funds. For any questions or concerns, please reach out:
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@AskBlockchain
Blockchain.com Support
3 years
We DO NOT provide phone support 📵 @WhatsApp @telegram @messenger ❌ You can contact our official support team exclusively here 📝 -
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@AskBlockchain
Blockchain.com Support
6 years
Curious about the security benefits of a hardware wallet? Here’s a primer on Lockbox’s multi-layered security system:
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@AskBlockchain
Blockchain.com Support
3 years
🧩 Fill in the blanks LO_ _ON _ARD F_ R _ #Ethereum
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@AskBlockchain
Blockchain.com Support
3 years
🤓 PRO TIP When tweeting us for support, protect your tweets from fake accounts & scams ⚙️🛡
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@AskBlockchain
Blockchain.com Support
3 years
📣 We’re aware of an issue affecting some of the products on our platform, rest assured your funds are secure 🔒 Our engineers are working diligently to resolve this 🛠 Keep an eye on our status page for updates -
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@AskBlockchain
Blockchain.com Support
4 years
📣 Always double-check the Twitter username of the accounts that offer you support 👀 If the tweet contains an email address🗣IT IS FAKE⚠️ Here's an example 👇
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@AskBlockchain
Blockchain.com Support
3 years
🚨SCAM ALERT🚨 We DO NOT provide support on Google Forms⚠️ To ensure the safety of your funds only accept help from our Official accounts - @Blockchain ✅ - @AskBlockchain ✅ BLOCK accounts like @McLemoreJust offering FAKE support❌👇
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@AskBlockchain
Blockchain.com Support
3 years
🤓 PRO TIP To avoid these types of phishing scams bookmark our official websites 🔖 👛 - 📈 -
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@AskBlockchain
Blockchain.com Support
6 years
’s migration to has now started. We do not anticipate downtime, but we’ll keep you updated throughout the process. Questions? Check out this post:
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@AskBlockchain
Blockchain.com Support
3 years
📢 Earlier today the Ethereum network initiated a hard fork called the Berlin upgrade. This upgrade has faced some minor complications and as a result we are required to halt all Ethereum and ERC-20 transactions. Please rest assured your funds are safe 🔒- 1/2
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@AskBlockchain
Blockchain.com Support
3 years
We are following the network activity closely. As soon as the upgrade has been completed and we are confident that the network has regained stability we will once again enable Ethereum and ERC-20 transactions on all products - 2/2 Thank you for your patience.
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@AskBlockchain
Blockchain.com Support
3 years
📣 On August 5th 11:30 UTC the Ethereum network will undergo a significant upgrade (London Hard-Fork 🆕) To ensure the safety of your funds all ETH & ERC20 deposits, withdrawals & swaps will be halted ⏸ Upgrade ETA ⏰ 2-3 hrs Check here for updates -
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@AskBlockchain
Blockchain.com Support
6 years
Knowing the truth about watch-only addresses will help ensure you don't get scammed by this trend: #scam
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@AskBlockchain
Blockchain.com Support
5 years
📍Reminder: A core aspect of the “Be Your Own Bank” crusade is creating your own Wallet. You wouldn’t let someone else sign you up for an email address, or a cell-phone plan, and the Blockchain Wallet is no different🔒.
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@AskBlockchain
Blockchain.com Support
3 years
📣 We're currently investigating an issue that is preventing XLM transactions from being processed on our platform XLM related features have been temporarily disabled while our developers work on a fix 🛠 Check here for updates 📶 -
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@AskBlockchain
Blockchain.com Support
4 years
It's a new year but scammers & fake accounts are still up to their same old tricks ⚠️ When tweeting us remain vigilant and always double-check the username of the account that responds 🔍👀 Official Twitter Handles 🔍👇
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@AskBlockchain
Blockchain.com Support
3 years
📣 We've identified a minor network issue affecting some of our Nigerian users 🇳🇬 Rest assured your funds are secure🔒and full Wallet access has now been restored ✅ We'll continue to monitor the network closely 🔍
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@AskBlockchain
Blockchain.com Support
6 years
The @blockchain team is growing! That means we’re on the lookout for outstanding customer service-focused candidates to join User Operations. Interested? Click here to apply →
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@AskBlockchain
Blockchain.com Support
1 year
Hey, got 2 minutes to secure your account? 🔐 That’s all it takes to enable Two Factor Authentication (2FA) and keep your crypto safe. Log in and enable today.
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@AskBlockchain
Blockchain.com Support
3 years
🤓 PRO TIP Always double-check the username of accounts that offer you support 👀 If it's not verified 🗣 IT'S NOT US @AskBlockchain @Blockchain
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@AskBlockchain
Blockchain.com Support
4 years
Remain Vigilant 👀 Always double-check the username of the account you're Tweeting 🔍 @AskBlockchain @Blockchain
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@AskBlockchain
Blockchain.com Support
3 years
@AskBlockchain
Blockchain.com Support
3 years
📣 On August 5th 11:30 UTC the Ethereum network will undergo a significant upgrade (London Hard-Fork 🆕) To ensure the safety of your funds all ETH & ERC20 deposits, withdrawals & swaps will be halted ⏸ Upgrade ETA ⏰ 2-3 hrs Check here for updates -
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@AskBlockchain
Blockchain.com Support
3 years
This is an ETH Network-wide upgrade that applies to all Cryptocurrency platforms and is not specific to 🌐 Rest assured your funds will be secure 🔒 Once network conditions stabilise; deposits,withdrawals & swaps will resume as normal ✅
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@AskBlockchain
Blockchain.com Support
7 years
We're currently investigating an issue with authorization emails not being delivered. We're working on resolving this ASAP.
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@AskBlockchain
Blockchain.com Support
6 years
Catch up with us in our latest #SupportTeam update: bug resolution, buying bitcoin, & the latest phishing scam:
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@AskBlockchain
Blockchain.com Support
5 years
In case you were having trouble memorizing over 30 unique characters... we just released a fix for the bug preventing you from pasting addresses inside of Send 📬 Give your wallet a refresh to see the fix reflected!
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@AskBlockchain
Blockchain.com Support
3 years
📣 We continue to work on the outstanding issue affecting some of the products on our platform. Rest assured your funds are secure. 🔒 Continue to keep an eye on our status page for updates: Thank you for your patience.
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@AskBlockchain
Blockchain.com Support
6 years
It’s no coincidence National Cybersecurity Awareness Month wraps up on Halloween - there’s nothing scarier than one of your platforms being compromised. Make time today to strengthen old passwords, add 2fa whenever possible, & as always, practice safe browsing. #ncsam
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@AskBlockchain
Blockchain.com Support
2 years
🚨 SECURITY ALERT 🚨 We DO NOT provide support via Google Forms ⚠️ Our only support link is 👀👇
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@AskBlockchain
Blockchain.com Support
2 years
📣 We're currently investigating a minor issue causing delayed Wallet access for some users 🔍 Rest assured your funds are secure🔒 Keep an eye on our status page for updates 📶 -
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@AskBlockchain
Blockchain.com Support
4 years
(1/7) Introducing Block Watch A thread 👇
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@AskBlockchain
Blockchain.com Support
5 years
We are currently investigating a network issue affecting certain Stellar functionality in the app. Don't worry, your funds are completely safe. We'll keep you updated here:
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@AskBlockchain
Blockchain.com Support
6 years
We're always on the lookout for scams and bad actors. Most recently, we filed a complaint against for misleading consumers and investors in a dubious ICO. Learn more here -->
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@AskBlockchain
Blockchain.com Support
3 years
@blockchain
Blockchain.com
3 years
Okay, I'll bite. Who's Elon Musk?
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@AskBlockchain
Blockchain.com Support
7 years
Authorization emails should now be arriving again. Please reach out directly if any issue persists:
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@AskBlockchain
Blockchain.com Support
3 years
📣 Full XLM functionality has been restored 🛠✅ For updates, check our status page 📶 -
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@AskBlockchain
Blockchain.com Support
2 years
Have you enabled 2FA on your Wallet 👀
Yes
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It's on my '23 to do list
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@AskBlockchain
Blockchain.com Support
4 years
⚠️ SCAM ALERT 🚨 DO NOT share your 12-word recovery phrase with ANYONE (even us)🔒 The following form is FAKE 🚨 👇
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@AskBlockchain
Blockchain.com Support
2 years
Hey, got 2 minutes to secure your account? 🔐 That’s all it takes to enable Two Factor Authentication (2FA) and keep your crypto safe. Log in and enable today.
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@AskBlockchain
Blockchain.com Support
3 years
@AlHareth_Kh_Sa
الحارث
3 years
@AskBlockchain Thanks , solved
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@AskBlockchain
Blockchain.com Support
3 years
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@AskBlockchain
Blockchain.com Support
4 years
📢 Customers experiencing transaction delays 👇
@AskBlockchain
Blockchain.com Support
4 years
📌 For Bitcoin transactions, it’s worth checking the mempool levels - Network congestion can delay transaction confirmations & a higher fee may be required to ensure your transaction is confirmed by the miners on the network BTC transactions explained ⬇️
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@AskBlockchain
Blockchain.com Support
2 years
The issue is now resolved. All customers should now have full wallet functionality restored. We appreciated your patience while we resolved this issue.
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@AskBlockchain
Blockchain.com Support
4 years
Official Twitter Accounts 👇 - @blockchain - @AskBlockchain Please remain vigilant and always double-check the Twitter Account you're interacting with 👀🔍
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@AskBlockchain
Blockchain.com Support
7 years
The latest #phishing scam circulating. This email is not from @blockchain . Do not send funds to this address. Please RT this to warn others.
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@AskBlockchain
Blockchain.com Support
4 years
📢We will NEVER NEVER NEVER ask you for your 12-word recovery phrase or password on any platform 🙅‍♀️🙅‍♂️ DO NOT share that information with anyone🔒
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@AskBlockchain
Blockchain.com Support
2 years
📣 Our services are now fully operational ✅ We'll continue to closely monitor performance 👀 Keep an eye on our status page for updates 📶 -
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@AskBlockchain
Blockchain.com Support
2 years
If you notice at tonight's game and you're new to our platform, make sure to follow our page for hints and tips on how to keep your crypto safe. We're the official Customer Support page for @Blockchain 🏆
@blockchain
Blockchain.com
2 years
🏈 TONIGHT: Season Kick-Off 🏈 @DallasCowboys vs @Buccaneers 7:20 PM CDT 📺 We couldn't be more excited for this season as the official digital asset partner for the Dallas Cowboys ⭐️ LET'S GOOO! @DallasCowboys #GameDay 🤜 🤛 #TBvsDAL #KickOff2022
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@AskBlockchain
Blockchain.com Support
3 years
Who's still waiting to get verified? Tweet us your support ticket number🎟
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@AskBlockchain
Blockchain.com Support
5 years
Update: The delay in SMS and email delivery has been resolved. Thank you for your patience 🙏
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@AskBlockchain
Blockchain.com Support
2 years
The Private Key Wallet was the first wallet we ever built and represents the overall “trustless” ethos of cryptocurrency.
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@AskBlockchain
Blockchain.com Support
2 years
@blockchain
Blockchain.com
2 years
Who remembers our 2011 look? 👀 As the oldest, most trusted crypto company, we've had a few makeovers along the way but our mission remains the same. We are here to build an open, fair, and accessible financial system 🤝 Start your journey today
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