This page is for sharing
@blockchain
support and security tips and resources 📚
If you need assistance please submit a ticket and a member of our support team will be touch ✨
📢 Keep your Password & 12-word recovery phrase away from prying eyes & peeping Toms 👀😼
NEVER SHARE THEM🔒
If someone does ask, use the BLOCK button like Jerry🛡👇
📣 We have experienced an outage affecting some of our users and we are currently working to resolve this ASAP 🛠
You can check our status page for updates
📣We're encouraged to share that we've identified the core issues that have prevented many from accessing their Wallets. Our team is working to restore Wallet functionality and are hopeful that a fix is in process. ⚒️
📣 We will NEVER ask for your password or 12-word recovery phrase NEVER SHARE IT 🔒
If a scammer does ask, this should be your response 👇
🗣NOOOOOOOOOOOOO
📣 We've identified the core issues and our team is working to restore functionality to users affected by today's access issue 🛠
Rest assured all funds are 100% 𝗦𝗘𝗖𝗨𝗥𝗘🔒
Check here for details -
The only Twitter profiles Blockchain uses to communicate with users are:
@blockchain
&
@AskBlockchain
We caution users against engaging with any other Twitter profiles claiming to represent our team. As always, you can reach out for support here:
⚠️ Airdrop Update: We are currently investigating an issue that's affecting a limited number of links to claim XLM. Users affected will see 'verifying... one sec' on the claim page. We are working hard to fix the issue and get those affected their airdrops ASAP!
Thank you for your patience and we apologize for the inconvenience and the frustration caused. We'll continue to provide updates at as well as on our other social media channels.
🚨 SECURITY ALERT 🚨
If it's not verified, it's NOT US! ❌
Always double-check the username of accounts that offer you support 🔍👀
Official Twitter Accounts
@Blockchain
✅
@AskBlockchain
✅
🚨 𝗦𝗖𝗔𝗠 𝗔𝗟𝗘𝗥𝗧🚨
*wallet
@errors
-blockchain.com* is a 𝗙𝗔𝗞𝗘 email address ⚠️
NEVER share your 12-word Recovery phrase or Password with anyone🔒.... 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝘂𝘀!
Official Twitter Handles 🔍👇
The issue with bitcoin balances not displaying has been resolved, but we'll continue to monitor the situation closely. We apologize for any inconvenience.
Over the past week the Bitcoin network has experienced record high traffic resulting in longer confirmation times and higher fees for transactions. Stay in the know by visiting .
⚠️ We've been receiving reports about a website entitled "Blockchain Pro" that prompts you to download a browser extension to access additional features to the Blockchain Wallet. This has not been built or reviewed by us & therefor we are urging users to proceed with caution.
🚨
Only accept support from our official verified Twitter accounts:
-
@AskBlockchain
✅
-
@Blockchain
✅
@TwitterSupport
Please be aware we DO NOT provide support via Google Forms ❌ below is an example of a FAKE support form ⚠️👇
We've been notified of a phishing scam asking users to enable 2FA Authorizations. Stay safe and bookmark this link to securely log into your wallet: . For tips on how to spot phishing emails visit our blog at .
🚨 Security Alert 🚨
We DO NOT provide support via Google Forms or Jotfroms⚠️❌
Stay vigilant & only accept support from our verified accounts
@Blockchain
✅
@AskBlockchain
✅
📣 For anyone whose transaction's maybe taking a little longer than usual to confirm ⏰👇
You can find a full explanation here -
Check out our helpful charts for more info 📈 -
🚨 SCAM ALERT 🚨
Please be aware
@tellblockchain
is a FAKE account ⚠️
We have made
@TwitterSupport
aware of this account and are confident it will be removed soon ❌
⚠️We've received reports of a counterfeit wallet app in the
@GooglePlay
⚠️
This is NOT an official
@blockchain
app and we're urging users to avoid it.
If you've interacted with this app, please contact our support team ASAP.
📝- "
Our ONLY Twitter Accounts
-
@Blockchain
✅
-
@AskBlockchain
✅
To ensure the safety of your funds🛡🔒
𝗗𝗢 𝗡𝗢𝗧 accept advise, phone support 📵or online form links from 𝗔𝗡𝗬𝗢𝗡𝗘❌
🔍👇
🚨 SECURITY ALERT 🚨
Our security team are working diligently with
@Google
to remove some phishing ads we recently discovered via Google's search engine 🛠
Please remain vigilant and always double-check the URL of any website you visit 👀
Below is an example ⚠️👇
📌 ETH Update: The
#Constantinople
network upgrade is scheduled to occur at block 7,080,000 (around Wednesday, January 16). We will be completing the upgrade alongside the ETH network. Blockchain Wallet + Lockbox users do not need to take any action.
⚠️ SCAM ALERT 🚨
NEVER SHARE YOUR PRIVATE WALLET CREDENTIALS 🔒
If someone asks for your 12-word recovery phrase or password, this should be your response 👇👇
🗣NO NO NO NO NO
📌 For Bitcoin transactions, it’s worth checking the mempool levels -
Network congestion can delay transaction confirmations & a higher fee may be required to ensure your transaction is confirmed by the miners on the network
BTC transactions explained ⬇️
⚠️Scam alert: We've been notified of a scam where users are given a script to run in their JavaScript Console. This can result in the loss of your funds. For any questions or concerns, please reach out:
📣 We’re aware of an issue affecting some of the products on our platform, rest assured your funds are secure 🔒
Our engineers are working diligently to resolve this 🛠
Keep an eye on our status page for updates -
📣 Always double-check the Twitter username of the accounts that offer you support 👀
If the tweet contains an email address🗣IT IS FAKE⚠️
Here's an example 👇
🚨SCAM ALERT🚨
We DO NOT provide support on Google Forms⚠️
To ensure the safety of your funds only accept help from our Official accounts
-
@Blockchain
✅
-
@AskBlockchain
✅
BLOCK accounts like
@McLemoreJust
offering FAKE support❌👇
📢 Earlier today the Ethereum network initiated a hard fork called the Berlin upgrade. This upgrade has faced some minor complications and as a result we are required to halt all Ethereum and ERC-20 transactions. Please rest assured your funds are safe 🔒- 1/2
We are following the network activity closely. As soon as the upgrade has been completed and we are confident that the network has regained stability we will once again enable Ethereum and ERC-20 transactions on all products - 2/2
Thank you for your patience.
📣 On August 5th 11:30 UTC the Ethereum network will undergo a significant upgrade (London Hard-Fork 🆕)
To ensure the safety of your funds all ETH & ERC20 deposits, withdrawals & swaps will be halted ⏸
Upgrade ETA ⏰ 2-3 hrs
Check here for updates -
📍Reminder: A core aspect of the “Be Your Own Bank” crusade is creating your own Wallet. You wouldn’t let someone else sign you up for an email address, or a cell-phone plan, and the Blockchain Wallet is no different🔒.
📣 We're currently investigating an issue that is preventing XLM transactions from being processed on our platform
XLM related features have been temporarily disabled while our developers work on a fix 🛠
Check here for updates 📶 -
It's a new year but scammers & fake accounts are still up to their same old tricks ⚠️
When tweeting us remain vigilant and always double-check the username of the account that responds 🔍👀
Official Twitter Handles 🔍👇
📣 We've identified a minor network issue affecting some of our Nigerian users 🇳🇬
Rest assured your funds are secure🔒and full Wallet access has now been restored ✅
We'll continue to monitor the network closely 🔍
The
@blockchain
team is growing! That means we’re on the lookout for outstanding customer service-focused candidates to join User Operations. Interested? Click here to apply →
Hey, got 2 minutes to secure your account? 🔐
That’s all it takes to enable Two Factor Authentication (2FA) and keep your crypto safe.
Log in and enable today.
📣 On August 5th 11:30 UTC the Ethereum network will undergo a significant upgrade (London Hard-Fork 🆕)
To ensure the safety of your funds all ETH & ERC20 deposits, withdrawals & swaps will be halted ⏸
Upgrade ETA ⏰ 2-3 hrs
Check here for updates -
This is an ETH Network-wide upgrade that applies to all Cryptocurrency platforms and is not specific to 🌐
Rest assured your funds will be secure 🔒
Once network conditions stabilise; deposits,withdrawals & swaps will resume as normal ✅
In case you were having trouble memorizing over 30 unique characters... we just released a fix for the bug preventing you from pasting addresses inside of Send 📬 Give your wallet a refresh to see the fix reflected!
📣 We continue to work on the outstanding issue affecting some of the products on our platform. Rest assured your funds are secure. 🔒
Continue to keep an eye on our status page for updates:
Thank you for your patience.
It’s no coincidence National Cybersecurity Awareness Month wraps up on Halloween - there’s nothing scarier than one of your platforms being compromised. Make time today to strengthen old passwords, add 2fa whenever possible, & as always, practice safe browsing.
#ncsam
📣 We're currently investigating a minor issue causing delayed Wallet access for some users 🔍
Rest assured your funds are secure🔒
Keep an eye on our status page for updates
📶 -
We are currently investigating a network issue affecting certain Stellar functionality in the app. Don't worry, your funds are completely safe. We'll keep you updated here:
We're always on the lookout for scams and bad actors. Most recently, we filed a complaint against for misleading consumers and investors in a dubious ICO. Learn more here -->
Hey, got 2 minutes to secure your account? 🔐
That’s all it takes to enable Two Factor Authentication (2FA) and keep your crypto safe.
Log in and enable today.
📌 For Bitcoin transactions, it’s worth checking the mempool levels -
Network congestion can delay transaction confirmations & a higher fee may be required to ensure your transaction is confirmed by the miners on the network
BTC transactions explained ⬇️
The issue is now resolved. All customers should now have full wallet functionality restored.
We appreciated your patience while we resolved this issue.
If you notice at tonight's game and you're new to our platform, make sure to follow our page for hints and tips on how to keep your crypto safe.
We're the official Customer Support page for
@Blockchain
🏆
Who remembers our 2011 look? 👀
As the oldest, most trusted crypto company, we've had a few makeovers along the way but our mission remains the same.
We are here to build an open, fair, and accessible financial system 🤝
Start your journey today