7 years ago SJP tried to stop The Sunday Times asking questions its readers wanted us to ask. We refused. Today it faces paying hundreds of millions of pounds in compensation to some of those readers. Sadly, not all of them are still alive to see it
Banks are springing up in some of the most exclusive areas of London, but none of the residents know anything about them. It’s because they’re fake, and likely being used for scams
The banks thought they’d drawn a line under the PPI affair. The courts prove their policies were not just missold, but unfair in the first place. The floodgates to new claims have burst
Pensionbee has adopted a bee and named it after me to celebrate its 500,000th signup. I even have a certificate to prove it. As PR stunts go, I very much approve
Putting financial advisers into debt and making them pay it off using “advice” fees does not not seem like the best way to ensure “good outcomes” for clients. I asked the FCA about how this fits in with its Consumer Duty rules. It declined to comment
FCA claims its hands are tied when it comes to protecting consumers from misselling or fraud. There is no absolute safety net, its head of enforcement tells me
Financial advice firms that missold investments can become claims managers when things go wrong. The FCA doesn’t keep a record of the number of individuals who’ve done this. The entrepreneurship is admirable, but can’t but feel we’re being mocked
The FCA says: "Firms earn higher margins from
consumers who are less aware". This is a truism if ever there was one. Making money from your customers' ignorance demonstrates a disdain for ordinary people and it is rife in financial services
Criminals take advantage of Google’s technology and our laws fail to protect us. The web giants must better police their lucrative global marketplace - but we should not have to rely on their good grace to do so
I would urge SJP customers to use the company’s website to assess how their funds are performing. They will find that in most cases, they return less. In other cases, the firm provides no benchmark to test against
It is not right that two parents can each earn £49,999 and retain all their child benefit but a single parent earning £60,000 gets nothing. Sign the petition to reform the broken child benefit system
The boss of the FSCS tells me she’s referred 117 advisers to the FCA who’ve missold products, shut shop and started under another guise. The regulator does not record or monitor such activity. A failing being exploited
When half your funds are failing and you send your top salespeople on expensive overseas trips with profits made from other people’s money, you can’t expect us not to ask questions
Two unhappy SJP customers are leaving. One paid £73,493 in fees over 13 years and the other £58,399 over seven - 40.8% and 46.8% of their profits respectively. Figs in the right ballpark, the company said
Investors are abandoning expensive actively managed funds, and it’s no surprise why. When an adviser or fund manager says its returns are poor because of its charges, what’s the point of it?
Investors poured millions of pounds into failed mini bonds while the regulator was asleep at the wheel. The compensation bill for savers is estimated to hit £1bn. Good advisers, and ultimately their customers, have to pay it
The funds industry has been exploiting ordinary investors for years. It is only cutting charges after being forced to justify its fees - which it can’t. Most surprising is why it’s taken the regulator so long to figure this out
An ex-director of a firm receiving misselling claims, can also own a company that uses unregulated middlemen to market investments. He can also set up a new advice firm and own another offering claims management. Must have a busy working day
Technology has made investing cheaper, and savers are more clued up about the long term impact of fees. Unless the big, established wealth managers pass on at least some of the savings, they’ll become increasingly irrelevant
Fixed fees for advice, as an when you need it. It’s the way forward. Charging customers every time they want to add money to their investments is also probably on the way out. Surprising how long the industry has got away with it
People are stuck on expensive mortgages because the banks and their salesmen promised them dreams during the Northern Rock boom times. They’re now being targeted by claims lawyers promising redress but are instead adding to their debt. What a mess
SJP and the FCA disagree over how advisers should get paid for defined benefit transfer advice. If an adviser gets paid, only if you accept a transfer, is there a conflict of interest? The regulator thinks so
I’m not sure why a wealth tax sounds so controversial. After all, the funds industry and financial advisers apply one already to the nation’s wealth. Not that I think it’s a good idea, just saying
Fidelity’s website identified its funds as ethical, when they weren’t - resulting in possible misselling. A technical glitch maybe, but shows a complete lack of regard for customers wanting to invest with good intention
When a wealth manager admits its funds are failing, but the quality of its service is good overall, you’re really just paying for admin and trips to expensive flower shows
I reported two scam websites to Google and the FCA last week. One was taken down and the other put up on the FCA scams register. Google also stopped promoting them. This is good, until you realise both had been reported to them weeks ago
Don't wait for fund groups to cut your fees. You may be waiting years if you do. Use the template letter in today's Times to demand a fairer price for managing your wealth
Since we went to press, I understand SJP has announced plans to scrap its controversial cruises and cufflinks reward scheme for advisers. A good move. I hope this means its customers benefit.
Fund groups transferred over 300,000 customers to lower cost versions of their products after failing to justify the commissions they were receiving. Question is, why they were allowed to pocket such fees seven years after they were supposedly banned
The service is being framed as a way of helping people struggling with their finances when all it does is exacerbate the problem. Banks should help people learn to budget properly. Long term, that’s the only proper solution
Allotment gooseberries. My Bengali friends want salt and chilli with them, and my English friends want custard and cream. Such different taste cultures
Entrepreneurs are the backbone of any properly functioning economy. Excluding them in their hour of need could have long term consequences, particularly for a party claiming to champion those taking risks to start a business
The state will fund your care if you can prove your needs are complex enough, but the claims process is not fit for purpose. Reforms announced last week do nothing to alleviate the trauma families face applying for what their loved ones are entitled to
Investment costs are like any other bill. If you forget about them long enough, you’ll be be paying for something which is probably available for less. Only the consequences are much more serious on your wealth
Tips for picking advisers include going through their Twitter feed and avoiding those driving a posh car as your fees are paying for it. Judging by some adviser posts, Teslas seem to be a preference
Last week, FSCS boss called for advisers using unregulated introducers to pay more. Now Ombudsman boss wants firms receiving most complaints to do the same. Good. The industry is awash with bad apples that push up costs for others and ultimately customers
Charging children ten times more than they need to pay is outrageous. The intention behind Child Trust Funds was good, but if you have one, you’re being exploited. Switch to a cheaper option now
The internet giants will not bow to pressure from a toothless regulator to stop web scams. Until our laws catch up with the 21st century we are all left vulnerable
We’re meant to shop around for the best deal but few of us do so when it comes to our life savings. The industry doesn’t make it easy. Time for a comparison site for pensions
Insurers have been exploiting loyalty for years, and it's the elderly and disabled who are the worst affected. Today our financial regulator proposes rules that will ban firms charging more each year if there's no increase in risk - about time too
What I don’t understand from the grouse shooting fraternity is how burning swathes of heathland so people can shoot birds is actually protecting nature
There’s an epic blame game being played out between the banks and internet giants over which is responsible for our fraud epidemic. Both need to spend more resources protecting us. We shouldn’t have to ask them to do it
A source at Chase de Vere claims its advisers do not apply its “decency limit” on charges for its discretionary portfolio service. Deciding not to respond to this strongly indicates its veracity, and an indecency towards its customers
The banks, Action Fraud, Advertising Standards Authority, the regulator, phone companies, internet firms, NCSC…all want us to report scams. But what do they actually do with the information we provide? Judging by the data, not enough
Link Fund Solutions has form when it comes to mishandling investor money. It paid millions in compensation for past mistakes and the same people are still running the show. It’s now selling Woodford stock on the cheap. Good grief
Unregulated claims managers pay Google to appear on top when searching for genuine insurers. I asked if their marketing could mislead, but they were reluctant to answer. Names and addresses also withheld. All within FCA rules, apparently
You can try to pick the right manager for your money but they’re more likely to get it wrong. Better to focus on lowering fees and cutting out the middlemen