✨Sonia Sparkles✨🖤 @Sonia_Sparkles Twitter profile | Pikagi

Pikagi

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

22,832

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4,591

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#Artist on a mission in #NHS 💙| Founder @sketchnotesclub @needsatwork | Kindness & #Joy vigilante | Work @nhsconfed | @HSJptsafety winner | My Web👇| Mum first

Imagination & creativity 💥

https://t.co/k6xuHxU8MI

Joined February 2016

Don't wanna be here? Send us removal request.

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

After analysing 60+ leaflets, working in healthcare 15 yrs and being a patient advocate for many years, here's the thread with 23 poster visuals all hospitals can do to empower patients to lead on their care. Fully educating, empowering and encouraging patients can save lives 👇

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

4 years

ONLY IN THE NHS DO WE ❗️Limit potential due to someones banding ❗️Refer to people by their banding ❗️See status attached to bands ❗️Dismiss ability based on banding We need to stop bandism! As someone who’s been at every band from 2 to 8b-we need to appreciate the person more

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✨Sonia Sparkles✨🖤

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2 years

Please stop using JUST-Without you, nothing in the #NHS would function I’m just a HCA I’m just a porter I’m just a cleaner I’m just a receptionist I’m just a cook I’m just a technician I’m just a band 2,3,4,5… YOU are helping to run the NHS YOU are amazing ✊ YOU are valued 🌟

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

I’ve been thinking a lot about quiet leadership, quiet improvement and quiet working. So many people just get on with things, in a calm manner, no big statement or show. We need to see them more. Hear them more. Not take them for granted. The loudest person isn’t the only voice

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

4 years

DO NOT GO BACK TO HOW THINGS USED TO BE What are you going to keep doing post #COVID19 ? Hold on to the changes My new #sketchnote on some things to keep going #kindness #workplace #nhs

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

11 months

As a fellow NHS Middle Manager who CRIED most days for the first 3 months, let me share why you should rethink your view on Managers in #NHS & stop bashing them Also you can tell me who will do the following instead of them…and no you can’t just “not do” the following…🧵

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

3 years

I’m proud to be a NHS Manager It’s one of the most rewarding jobs I’ve ever had Don’t believe the stigma I’ve drawn what a #NHS Manager does (ran out of space) #proud2bOps #sketchnote 👇

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

There are staff who work in the quiet corners of the NHS. You hardly see them. They are not in meetings or invited to events. They’re not in the communication news. You don’t know they exist. Who are they? - Laundry staff - Mortuary staff - Health records staff Shine a light

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

6 years

Small acts of #kindness are needed now more than ever. Start with something small, watch it grow. I’ve drawn some ideas to help us along the way #kindnessproject #sketchnotefever @RespectYourself

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

5 stages of burnout: What to look out for 🔥

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

I started my #NHS journey as a receptionist. I felt invisible, I had ideas but nowhere to voice them. I knew everyone, saw everything & was yearning to do more. I often felt forgotten or dismissed. A receptionist is more than answering the phone e & booking appointments

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2 years

The domino effect of leadership style - Don’t underestimate it’s power

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2 years

The words we use can transform experiences, perceptions & relationships. What words matter to you?

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

11 months

Words are a powerful thing that can shape views, perceptions, beliefs & expectations. How we talk about patients can dehumanise them & impact how we see them. Think about your words #PatientCare

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

🌟NEW LISTING🌟 How can you become a compassionate leader? Looking after & nurturing others drives success at work 💙 Based on the work by Prof. Michael West. You can get a copy here:

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

It’s not possible to jump from feeling “stressed” to “Joy in work” - which is why @NeedsAtWork are so important & the language we use with staff matters Here’s my ladder of emotions - where are you at? #NHS

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

A receptionist in #NHS is precious. They see things you don’t. Hear things you don’t. They have ideas based on experiences. They speak to more patients than others. They navigate queries & are first access Thank you for all you do Include them in decisions & improvement work

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Barriers created in healthcare services cause “lack of engagement” not patients. Maybe rather than “how do we reach them” it’s “how do we redesign so they can reach us?”

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Many of you asked for - Staffing crisis: breaking the cycle ⭕️ I’m sure there’s more!

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

The pizza of psychological safety: How many slices do you have?

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Anyone know about the unwritten rule that you can’t “jump” past pay bands in #NHS ? If you go for an interview that’s 2 bands higher than your current one & you get the job-all hell breaks loose There will be no celebration or congratulations. The shock spreads like wildfire 🙈

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Seen lots about wellbeing for #NHS staff and have drawn something free for use. ‘Basic needs at work’ charter Every staff member should self assess with this Every Chief Exec and Senior Leader should sign up to this Change can happen through escalation Someone, somewhere cares

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Gibbs reflective cycle: Learning from situations & nurturing self growth

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Staffing crisis: burnout, retention, hard to recruit - it’s all catch 22

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Staying longer in hospital can be dangerous - it’s not all about beds!

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

To my fellow #NHS managers, admin staff & office workers, your roles are critical in helping manage the patient backlogs, organise the clinical sessions, support our clinical staff to focus on patient care (not on organisational tasks) without you, things would fall apart

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Some people have asked about using my work. My little square page doodles (like these) are always free to use however you want. Love to help 💗

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Make your needs visible! I’ve updated my “hierarchy of needs” poster so you can add your needs as a reminder. You can get it here:

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

“Are you clinical?” “No” “Oh…ok” Non-clinical staff are just as valuable in the #NHS We care about our patients We care about our staff We help make things easy for you We have some clinical knowledge We are experienced We spot things you might miss We have our role too 💙

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Doodle for the day: The Swan appearance- Everyone has their own struggles, you might not see them on the surface

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Appreciative inquiry vs judgement inquiry. Which one do you experience?

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

3 years

Here’s my latest pictorial describing “what is clinical governance” in #NHS #Healthcare Governance is not and should not be used as “red tape” or “hinderance” It is the fundamental backbone for keeping patients safe, cared for and well during our care.

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

7 years

I love the @TheIHI paper on "Joy in work" - here's a #pictorial based on it free to download and use 👉 ( #QI geeks)

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

A salary or job title might be “greater/higher” than others, but it doesn’t mean you are better than them, know more or are deserving of more opportunities Seniority does not always mean greater intelligence, experience or productivity Judge the individual not the title 🙌

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✨Sonia Sparkles✨🖤

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1 year

The way you behave Your leadership Your role modelling Your approach All have a domino effect on others, the culture & environment #leadership

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@Sonia_Sparkles

2 years

Informed decision making is not just what the clinical expert thinks…

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Are we aware of time & effort people spend trying to get to an appointment?

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Would anyone be interested in joining a space to celebrate, empower & inspire creative thinking for carrying out improvement work? Maybe we could have a theme every month & join forces to spur each other to excel? Appreciative inquiry at full force ✊

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

3 years

Once I worked so hard on a project only to be in the shadows when it was praised & congratulated My more vocal, extroverted & confident colleague took over, she was fab at speaking. I couldn’t compete To the quiet improvers, you’re doing amazing don’t let others drown you out

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

We use so much energy and emotion on things we can’t control. Try to redirect it to things you can control

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Being a Manager in the #NHS is so much more than “finance” and “beds.” It’s a complicated, demanding & varied role; often behind the scenes keeping things effective, safe, efficient, accessible & positive for patients. Also, supporting & leading a range of staff in many ways

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

5 years

If you’ve ever thought being #kind was just something nice here’s some facts on how powerful it is! It works for so many things #kindness 🧡

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

9 months

I don’t care about job titles, hierarchy, status and privileges in a leader. I care about how honest you are, approachable, inclusive, how you own your mistakes, ask for help & cheer on your team 🧁

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Say “NO” more often ☀️

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

I no longer think improvement and transformation can work if the basic needs for staff are not met. How can they carry out improvement if they are struggling & feeling stressed? Improve their working conditions first @NeedsAtWork

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2 years

Being “busy” is not the same as being “productive” 🐝

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2 years

Improving culture through #kindness that runs through everyday working - not just annual gestures

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Todays doodle: “Hard to reach” “Disengaged” “Being difficult” “Not responding” Make sure you check it’s not “We are inaccessible” “We are not communicating right” “The service is too complex” “Our resources are not universal” What we find “easy” is not the same for everyone

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 months

I have been thinking about coming off X but I think there’s still some decent people on it & in my little corner I will continue to share some doodles of hope & positive vibes Sonia Sparkles was created on the notion we still shine through the darkness 🌟

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✨Sonia Sparkles✨🖤

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2 years

People do not struggle to “engage” it’s more likely services are not easy to “access” - make the design process more diverse and inclusive

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✨Sonia Sparkles✨🖤

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1 year

Everyone has their struggles, you don’t see them on the surface. Don’t judge by appearances, be kind to one another

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

3 years

Are you a joyful leader? Being a joyful leader is one of the most effective ways to inspire, motivate & empower others Your Knowledge is not enough - Your behaviour matters #joyinwork #leadership #QI #improvement #sketchnote

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@Sonia_Sparkles

2 years

Unequal access: The 8am appointment scramble

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

1 year

Your leadership, behaviour & approach has a domino effect:

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Email Traffic System Here’s a fab way of staying on top of emails & keeping that traffic flowing. With thanks to creators @michelleljcox @JoanneStreet9

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

3 years

Instead of “complaints process” there should be an “improvement process” that allows patients & families to be co-leads on what’s needed Complaint processes are too detached & action plan oriented without proper improvement methodology or longevity. “Actions” are not improvement

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Be more email conscious 📧 Does it need to be sent? Does it need to go to everyone? Is it easier to talk? Do you really need to reply? Is your reply kind? Can it wait?

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

6 months

We need to stop saying “hard to reach” patients Many patients are disadvantaged by OUR approach, design & biases in healthcare This is why it’s so important to have a diverse workforce and co-design with patients Maybe the problem is us in healthcare- not them

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

To make wellbeing meaningful, your basic needs must be met. You cannot grow without them Join @NeedsAtWork to help me campaign for the basic needs for staff being met at work 💛🧡 #BasicNeedsAtWork #NHS 🌳 🍃

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2 years

The empathy lens: It’s more than “walking in someone else’s shoes”

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3 years

Improvement is for everyone

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@Sonia_Sparkles

2 years

Do you want to make “Joy in work” real? I’ve updated my pictorial based on @TheIHI framework for joy. You can get a copy here:

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Todays doodle: Spending 15 minutes at the end of a working day to reflect can help us to really switch off & stop those nagging thoughts - start a journal or just jot it down!

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✨Sonia Sparkles✨🖤

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3 years

New pictorial! Understanding your wellbeing needs at work & what to do to meet them is so important My hierarchy #wellbeing checklist can help you understand what level you are at -use it as a conversation starter & make your wellbeing needs a priority

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5 years

Now more than ever, we need to start to make those small changes in work to prevent #stress and look after our mental health. Start small with one thing at a time.... #MentalHealthAwareness #bekind #kindness

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Learning & development opportunities should NOT be defined by your pay band in the #NHS Just seen a post about developing your leadership skills - band 5 & above only Some managers and leaders are bands 2-3-4. Assess with the individual, not by how much they get paid #bandism

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2 years

An interview is not supposed to be a stoned faced interrogation. Bring the best out in people. Seek authenticity.

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@Sonia_Sparkles

2 years

I’ve updated my “Basic needs at work” charter to include tick box & a template If anyone thinks these things are not affordable, NHS spent over £6 billion on bank & agency last year. Only a fraction of that is needed to stop some staff leaving & feel valued = less gaps

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@Sonia_Sparkles

2 years

Nurses are amazing. One of the toughest jobs with so many challenges yet their love & care shines through. We need to look after them so they can look after others @WeNurses

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4 months

If “length of stay” is changed to “time away from home” what impact would it have? Change the language. The purpose. The WHY in healthcare. We need to keep patient time I focus. Their time is Precious. Wisdom from Dr Amit Arora @betterageing at #NHSConfedExpo @NHSConfed

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2 years

Doodle for they day: Sometimes you’ve got to do less, to be able to do more ⏰

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2 years

🧵 I compare myself ALL THE TIME and I hate it. I need to stop. I want to appreciate what I have and who I am. Stop chasing all the time. 🧵 Here’s my 16 go to points to help stop comparison from taking over your life. Change starts today! 🍁

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@Sonia_Sparkles

11 months

So that’s a snippet of what #NHS Managers do - under environments of stress, lack of resources, demands, conflicts, deadlines, regulation, trying to motivate others & critics questioning your value. A lot of bureaucracy is driven by external, national & system level expectations

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2 years

Communication is: 7% spoken words (Verbal) 38% voice/tone (Vocal) 55% body language (Visual) Dr Albert Mehrabian

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4 years

My new pictorial on why culture in the workplace is important #sketchnote

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1 year

Thinking of all the “hidden” staff in the #NHS who work tirelessly to keep it running. From porters to cleaners, admin to mortuary staff💙

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8 months

To every manager, Let your staff have time off to show up for their kids Let them be parents when it’s most important Let them be the reason their child smiles, soars & flourishes A few hours impacts a child’s lifetime From Every parent

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2 years

The reality of work/life balance:

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2 years

The matrix of problems: You can’t fix everything!

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8 months

Things that should be banned: - Reports longer than 3 pages - Meetings longer than 45 mins - Job titles with more than 4 words - Action plans with hundreds of lines - Data that’s impossible to understand - A checklist for a checklist - Creating more work for no reason 😃

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✨Sonia Sparkles✨🖤

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2 years

Being more consciously kind to others can have significant benefits for you as well as the recipient. Kind behaviours lead to better environment, mindset, outcomes and performance #KindnessMatters

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✨Sonia Sparkles✨🖤

@Sonia_Sparkles

1 year

Dear #NHS Managers, How are you holding up? There’s so much you do I drew just a few How do you make it all fit? Order, organise & sort it all out? The booking, calling & planning The juggling, creating & finding You are the glue We see what you do And to us, you matter too

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

9 months

I love authentic leadership It’s about being real, honest & being true to your values. Not about authority or pleasing your senior leaders You are just you, are consistent and not playing a role You make personal connections with others, lead from the heart & are honest

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

5 years

How can we all become joyful leaders? It’s not about hierarchy or power. It’s about how we influence, behave & work together #leadership #joy #kindness #management

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

If you have Cried at work Felt angry Stressed or burnt out Dismissed or belittled Ignored or forgotten Scared or anxious Then you can appreciate things like Kindness Compassion Listening Recognition Trust Empathy Are NOT “fluffy” - they matter more than actions/performance

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

PS: I will be writing to every CEO asking them to adopt this. I care so much about our wonderful NHS. Without the staff, it would collapse. Also happy to tweak to meet different requirements. Will let you know how it goes 😁

@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Seen lots about wellbeing for #NHS staff and have drawn something free for use. ‘Basic needs at work’ charter Every staff member should self assess with this Every Chief Exec and Senior Leader should sign up to this Change can happen through escalation Someone, somewhere cares

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Todays doodle: Being present. The bigger picture of everything going on can be overwhelming. So start small and just focus on today. The now. The present.

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Small things that can help reduce burnout and increase wellbeing - might not solve everything but we can still do the small things consistently through our behaviours, investment & intentions

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

What a difference small changes at work can make A locker Hot food Access to a computer Scrubs that fit Having a break Being able to have a drink Get spiritual support Good lighting Heating They are not expensive and can help staff in #NHS BASIC NEEDS MATTER @NeedsAtWork

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

5 years

Want to improve #culture ? Start with #kindness being more regular Move towards regular and consistent methods of spreading it - don’t rely on those annual events to improve it #OD 👉

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

9 months

Back to back meetings don’t = increased productivity ⛔️ Stop creating culture that values it ⛔️ Block time with tasks you are doing ⛔️ Have shorter meetings ⛔️ Say no to meetings without purpose ⛔️ Ask can we talk another way ⛔️ Always put in your breaks ⛔️ Add when day ends

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

4 months

You need to know your teams emotional status; only then can you strive to move upwards to a “happy” workplace It’s not something you can just jump to with a “teamwork event” - it takes time, nurturing & motivation Keep checking in on how people feel 🪜

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

1 year

Our biggest downfall is thinking if we work harder, the workload will decrease - when in fact, it just increases, you become expected to work at that level & you spiral into exhaustion, stress & burnout This is your sign to stop ✋

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

“They are not engaging. They are hard to reach. They are being difficult. They are resistant.” What about it being flipped to: “How can I engage better? How can I be more accessible, visible & on the same level? How can I make things easier, less complex & be more welcoming?”

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

5 months

Leadership behaviours for quality improvement Curious -Ask why & what else Creative -Imagine new ideas Empower -They can do it! Persistence -Don’t give up Experiment -Try things give it a go Learning -Good & bad Listening -To learn & understand Reflect -learn from experiences

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

Doodle for the day: The one that speaks the most isn’t always the one with the answers. Find the quiet wise owls 🦉

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

3 years

Habits of an improver - points to check ourselves against #QItwitter

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

1 year

Shining a spotlight on all quiet, introverted & humble improvers. We see and hear you.

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

5 years

Data does not need to be scary Data does not need to be complex Data does not need to be perfect But you need some to understand where you are at and track where you are heading! It “feels” better is good-but not enough! #QI & data for @ELFT_QI

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@Sonia_Sparkles

✨Sonia Sparkles✨🖤

@Sonia_Sparkles

2 years

This is your sign to stop:

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