Cyd Harrell @cydharrell Twitter profile

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Cyd Harrell

15 days

Hello, happy Friday bay area data folks! I'm hiring SF's 4th Chief Data Officer. Reports directly to me & manages a team of 6 data engineers, data scientists, & program people. Leads the open data program, plus Citywide data sharing & practice. More ⬇️

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Cyd Harrell

@cydharrell

3 years

the joy I'm seeing about an (appropriately) simple website to obtain a relatively meager government benefit (4 free COVID tests) makes me think that tackling the much harder work to make more complex & essential government services easy would be rewarded by the public. 🤷‍♀️

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Cyd Harrell

@cydharrell

5 years

hi tech folks: if you work on apps like this please fking leave the industry & re-evaluate your moral foundations. 😘

Josh Seim

@JoshSeim

5 years

I was beginning to think Foucault’s writings on the “disciplinary society” were becoming irrelevant. But then my niece started the 5th grade. Her teachers add and subtract behavioral points in an app shared with her mom. Note that she lost a point for using the restroom today.

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Cyd Harrell

@cydharrell

2 years

👋 as they say, some news! tl;dr, I'm starting my dream job next week, leading digital services for my city (and county!) (!!!!) I'm beyond thrilled to join this incredible team & serve San Francisco...and heck yes, we are hiring - more below!

Carmen Chu

@CarmenChuSF

2 years

I'm thrilled to announce @cydharrell as our next Chief Digital Services Officer. Cyd’s wealth of experience in government technology and user-centered design will help us strengthen and transform how we connect services directly to people. Read more:

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Cyd Harrell

@cydharrell

3 years

I do not want to: - paste with formatting - download the desktop app - sign up for the email list - get "more personalized" ads - share my location it's hard to even estimate how many times a day I get offered these things I don't want, & have to spend attention to escape them

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Cyd Harrell

@cydharrell

5 years

NOBODY WANTS TO PASTE THE FORMATTING. NOBODY WANTS TO ENABLE NOTIFICATIONS. NOBODY WANTS TO FILL OUT YOUR SURVEY *AGAIN*.

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Cyd Harrell

@cydharrell

5 years

so...Warren used her opportunities at the debate & after to go in on Bloomberg & Matthews's *issues* in a way that actually affected those very privileged men & you want her to take a seat? you do you, but it makes me want her kicking corruption & harrassment's ass from the WH.

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Cyd Harrell

@cydharrell

2 years

I really like this tweet but also on reflection I don't think the difference is all that hard to describe: simply put, it's much less creepy & exhausting. it isn't presumptuous, it takes no for an answer, its claims on your attention are reasonable, it doesn't tell your secrets

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Cyd Harrell

@cydharrell

4 years

& for real, designers, sticking a "how might we" on the front of wicked problems is not useful (& the d School & Ideo can go fuck themselves for popularizing the idea that it is)

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Cyd Harrell

@cydharrell

6 years

"culture of innovation" - ugh. you don't need a culture of innovation, you need a culture of making things better. sometimes that's innovation, sometimes it's fixing stuff, sometimes it's executing better.

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Cyd Harrell

@cydharrell

4 years

Hello! I’ve written a book for #civictech practitioners, & I’m publishing it in paperback & e-book this fall, in collaboration w/the @BeeckCenter & its Digital Service Collaborative supported by @RockefellerFdn . to be notified when you can pre-order!

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Cyd Harrell

@cydharrell

5 years

I don't want to - share my location - receive notifications - sign up for your emails especially not before I see the page I came here for. come on.

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Cyd Harrell

@cydharrell

3 years

hi, I'm the parent of a kid who attended Harvey Milk elementary - we walked up Castro Street every day after school, seeing whatever was in the shop windows & whatever people were wearing or not wearing I'm here to tell you she's fine - fantastic actually

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Cyd Harrell

@cydharrell

5 years

seriously, if I could pick ONE design value for everyone to follow, it's "treat your users with respect". respect their time, their dignity, their abilities, their means. figure out what that means *for them*, in the context you're working in, & work to do that.

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Cyd Harrell

@cydharrell

4 years

they’re here!!!! it’s an actual book!! 😭🥃🙌🇺🇸❤️❤️❤️

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Cyd Harrell

@cydharrell

4 years

this is bullshit, & some designer created it & some developer coded it & some release manager deployed it.

Sam Harnett

@SamWHarnett

4 years

An Uber driver in Southern California just sent me this screenshot. He says he gets this pop up every single time a person requests a ride. He has to click yes or okay in order to pick them up.

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Cyd Harrell

@cydharrell

10 years

the greatest trick the devil ever pulled was convincing the world that enterprise software complexity is properly addressed via training

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Cyd Harrell

@cydharrell

2 years

fix this nonsense & the spam & you would genuinely improve the daily lives of millions upon millions of people

More Perfect Union

@MorePerfectUS

2 years

BREAKING: At a White House event, President Biden announces new plans to crack down on junk fees across the economy — including bank overdraft fees, credit card late fees, cell phone termination fees, and airline ticketing fees.

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Cyd Harrell

@cydharrell

3 years

just said "sharing for improvement rather than approval" in a slack channel & that really is a key distinction between submission/review culture & collaborative culture

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Cyd Harrell

@cydharrell

7 years

some news: I'm honored to start a detail today as Chief of Staff @18F . excited to serve! 🇺🇸 (this remains a personal account.)

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Cyd Harrell

@cydharrell

5 years

@joshtpm didn’t he try something like this a few weeks ago with the parents of the British guy who was run down by an embassy staffer?

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Cyd Harrell

@cydharrell

3 years

in general I'm a fan of good public websites obviously, but something universally needed with no complex choices or reporting...doesn't need to be one. send them out. make them available at every public place. don't create administrative burdens on doing the right thing

Kate Sullivan

@KateSullivanDC

3 years

Biden will announce today his administration will distribute a half-billion free at-home Covid tests this winter. The administration will launch a website where Americans can go to get the rapid tests delivered to their homes for free starting in January, the White House says.

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Cyd Harrell

@cydharrell

3 years

Good morning, I have a new op-ed in WIRED on how you shouldn't surveil your kids! let's all stop this in 2022.

The Kid Surveillance Complex Locks Parents in a Trap

Minute-by-minute, footstep-by-footstep tracking of children is all too easy and enticing. But everyone's a prisoner in the parental panopticon.

www.wired.com

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Cyd Harrell

@cydharrell

4 years

at this point we need a broadbandization effort like electrification in the 20th century. it's basic infrastructure.

Kevin de Leόn

@kdeleon

4 years

Two students sit outside a Taco Bell to use Wi-Fi so they can 'go to school' online. This is California, home to Silicon Valley...but where the digital divide is as deep as ever. Where 40% of all Latinos don't have internet access. This generation deserves better.

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Cyd Harrell

@cydharrell

6 years

"edge case" is a term beloved by people in software who don't want to think beyond their immediate experience. there's nothing especially wrong with the metaphor, but its use warrants unpacking. /1

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Cyd Harrell

@cydharrell

3 years

people talk a fair bit about family wealth helping, but I don't see enough about the LARGE number of tech dudes who have "traditional" home arrangements supporting their hours/conference travel/open source work/whatever (been bragged to my face about this so many times)

liz m-d

@masondeese

3 years

I will never get over the time in grad school a prof had us over to his house, lectured us about how many hours a day we should be reading, and, in the middle of his lecture, his wife brings him a tray of food, and he doesn't even say thank you, just starts eating!

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Cyd Harrell

@cydharrell

3 years

Cyberpunk is a warning, not a manual

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Cyd Harrell

@cydharrell

3 years

2020s UX is poised between exhausting extremes: hi I want to delight you, please please tell me I'm delighting you, I will hurt this gig worker if you don't tell me I'm delighting you & we have to sell ads so screw needs & desires we design for the limits of user tolerance 🤷

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Cyd Harrell

@cydharrell

2 years

ALSO, I expect to have ~15 new open roles at SF Digital Services in the course of this fall. we're staffing back up, please alert your thoughtful, skilled, diverse friends! more to come.

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Cyd Harrell

@cydharrell

5 years

I see so many "I like her the best but I'm not sure we can actually have her" & here's the thing: if enough of us vote for Warren, she wins. we're enough. you're enough. vote for what you actually want.

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Cyd Harrell

@cydharrell

6 years

hi, can we talk a little bit about what a problem the idealization of "passion" is in the tech industry? (in hiring, promotion, project definition) & even more perhaps in mission-oriented tech? /1

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Cyd Harrell

@cydharrell

3 years

teach it to code

Robert Rutledge

@rerutled

3 years

What's your best idea to free the ship? Terrible ideas only.

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Cyd Harrell

@cydharrell

4 years

@GabrielSterling sorry unhinged people are doing this to you. & from this Democrat, thank you for your service - I support all fair election officials & so should the whole public.

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Cyd Harrell

@cydharrell

6 years

@ClaraJeffery thank you! I've been watching with a mixture of bafflement & dismay as person after person says we should all apologize. what the entire hell.

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Cyd Harrell

@cydharrell

3 years

launching is not success. success is your product solving the problem it's intended to solve, for the people you intended to help, without harming other people. if you can't state what you're solving, who it helps, & who could be hurt, you're not ready to build let alone launch

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Cyd Harrell

@cydharrell

5 years

happy Friday! gatekeepers are assholes. a huge % of the useful programming done in the world happens in Excel. very many people make design decisions. public servants keep this country running. management & strategy are not jokes. there's always a way. 😘

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Cyd Harrell

@cydharrell

3 years

more to say about this piece - specifically better places to investigate how "we" have been wrong. (I'll own we since I've certainly benefitted from the white UX power structure)

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Cyd Harrell

@cydharrell

4 years

@AnandWrites let my teen have the whole crew over for snacks & movie night. then hug about 10 friends & have a meal somewhere lovely with them.

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Cyd Harrell

@cydharrell

3 years

no more "innovation" until: - every single human in the US has access to fast broadband - every government agency, no matter how small, can build a solid database-backed website with interactions & has the tools to collaborate - every last government form is usable

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Cyd Harrell

@cydharrell

4 years

want to know what's in my #civictech book? I just shipped it to the copy editor last night, so here for your interest 🙏 is the Table of Contents

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Cyd Harrell

@cydharrell

5 years

me when I have to dress up for work

Blair Braverman

@BlairBraverman

5 years

did u notice my suit wickson

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Cyd Harrell

@cydharrell

3 years

pace layers, but for UX practices /---------- tools ----------\ /-------- artifacts -------\ /------ processes -----\ /-- work structures --\ /- major questions -\ /---- purpose ----\ most important: bottom two, where we're trying to shift foundational biases

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Cyd Harrell

@cydharrell

4 years

why aren't our walls & screens plastered with beautiful WPA-style posters & ads saying things like this, or "My mask protects you, your mask protects me"?

Governor Phil Murphy

@GovMurphy

4 years

Better to be six feet apart than six feet under.

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Cyd Harrell

@cydharrell

6 years

white people, if you're not comfortable voting for a black person (or sitting next to them or patronizing their business), those are racist feelings. this impacts the black candidate or business just as much as if you hated them (which is what you likely were taught racism is).

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Cyd Harrell

@cydharrell

4 years

also, it's one of my nerdiest dreams to put together a large cohort to fix all the govt forms; that would do more for our experience of gov than many innovation projects

Cyd Harrell

@cydharrell

4 years

no joke, my guesstimate has long been that 65-70% of government interactions involve a form, whether paper or web, & that upwards of 90% of them have poor usability, whether paper or web - few govts are equipped to do it well. please fill out this survey if you build gov forms!

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Cyd Harrell

@cydharrell

4 years

my jaw is literally hanging open. I know, I know. but just how many public servants tried to do the right thing & were blocked - that's really important. rebuilding our institutions is going to need to be a life work for a lot of people.

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Cyd Harrell

@cydharrell

3 years

@divinedre11 I know this isn't the "right" way, but for a 2-figure one like that I just add 20+40 & then 8+7 & then I do the resulting 60 + 15

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Cyd Harrell

@cydharrell

4 years

“burnout” is not how you spell “abused” @guardian

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Cyd Harrell

@cydharrell

5 years

oh shit, should I do a research talk called "Design for What's Real, Not What You Wish Was Real"?

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Cyd Harrell

@cydharrell

4 years

one thing I think often trips up educated white people in responding to things like police brutality is that we really want our ideas to be needed. which they aren't. our work & sometimes our skills are (& our resources of course), but nobody needs our ideas.

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Cyd Harrell

@cydharrell

3 years

tech folks! this is important. if you're being made to work on, say, dark patterns that deceive your customers, or discriminatory algorithms, you can tell the Consumer Financial Protection Bureau with whistleblower protections (blog post in QT)

Rohit Chopra

@chopracfpb

3 years

Today, the @CFPB is re-launching its whistleblower website based on user research with people in the tech industry. Submissions will be reviewed by technologists, investigators, and attorneys. Learn more:

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Cyd Harrell

@cydharrell

3 years

WIRED invited me to expand this thread into a piece - really excited to publish today! (thanks to @zakjason for convincing me & editing) Gen X, I love so many things about us but we have to get past this

Reagan-Era Gen X Dogma Has No Place in Silicon Valley

The Gen X investors and CEOs who run the industry are stuck on the idea that private money will protect them from a promised hellscape.

www.wired.com

Cyd Harrell

@cydharrell

3 years

this is worth your time as a window into the Silicon Valley mindset (& alongside, the toxic/twisted side of the Gen X mindset). pay particular attention to where he claims to have enormous power (alchemy! 🙄) & where he claims to have zero power/interest

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Cyd Harrell

@cydharrell

4 years

one thing people aren't talking about in all of these analyses is the dismantling of customer service in favor of self-service (& especially self-service on the web) in the 90s-early 2000s. that offered gains in some ways, but we see the losses here.

Shira Ovide

@ShiraOvide

4 years

A perfect encapsulation of a system gone wrong from @Kellen_Browning : A 78-year-old woman trying to land a vaccine appointment accidentally signs up for grocery delivery.

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Cyd Harrell

@cydharrell

5 years

no really, someone tell me again how email is terrible & life is much better now that I get to search across 15 slacks, twitter, facebook, linkedin, & now apparently apple calendar 🙄 to find where I'm meeting someone. I don't need this cognitive load. no one does.

Cyd Harrell

@cydharrell

5 years

@danxoneil who decided having 50 possible inboxes for any given communication was a great thing? <headdesk>

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Cyd Harrell

@cydharrell

5 years

I don't know who needs to hear this today, but your job? it's business. your employer will always treat it as business; you should too.

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Cyd Harrell

@cydharrell

3 years

@tressiemcphd also, these are some tacky rich people - the better sort of fancy older generation just invite everybody & don't let anybody see a bill wtf (she should run as fast as she can)

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Cyd Harrell

@cydharrell

3 years

I'm far from the first to say this, but...just because something is a best practice doesn't mean it's good enough

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Cyd Harrell

@cydharrell

3 years

it's obviously not all that needs to be done, & I'm the first to say that nice interfaces don't fix hostile policies, but nice interfaces do actually matter to people

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Cyd Harrell

@cydharrell

6 years

yesterday, I wrapped up my 2-year term at 18F. I have a few weeks before my next gig & I'll be sharing some thoughts on various things. first up, a quick reflection on my time as a fed

Reflecting on 2 years as a fed

Yesterday, I finished a 2-year term at 18F, part of it as a strategist and strategy lead, and part of it as Chief of Staff. I’m down to one…

medium.com

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Cyd Harrell

@cydharrell

2 years

San Franciscans! yikes! COVID cases have *doubled* since mid-November. we need to mask up & take the holidays chill.

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Cyd Harrell

@cydharrell

4 years

all of this - this is a mess of a design, & seems like an actual usability issue for power users who have multiple types of GSuite things open in tabs. wtf, Google designers.

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Cyd Harrell

@cydharrell

3 years

oh no

Simon Willison

@simonw

3 years

Here's a piece of information that will send a chill down the spine of anyone who's ever designed a database schema: Our new house that we just moved into... has two zip codes!

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Cyd Harrell

@cydharrell

5 years

kids, gather round & let me tell you about the dot-com crash, when people who had done dumb shit like buying extra company stock to "show their passion", or holding huge company stock positions in their retirement accounts, ended up real, real sorry...

Tech Workers Coalition

@techworkersco

5 years

Facebook is unveiling a cryptocurrency. Employees may choose to have their salaries paid in this cryptocurrency. It's really hard to come up with lightly satirical takes some days. (At least company scrip used to physically exist! Heh, still got it.)

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Cyd Harrell

@cydharrell

3 years

so many websites are containers full of bad content that has been carried from template to template like so many old towels in moving boxes

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Cyd Harrell

@cydharrell

6 years

seriously who do I have to bribe at Twitter to make my timeline preference stick? The bullshit algo timeline is not “home” for me no matter how many times you say so, & your gaslighting designers should be fucking ashamed of themselves.

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Cyd Harrell

@cydharrell

4 years

what even is the information architecture concept behind Teams? it breaks my brain on the regular

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Cyd Harrell

@cydharrell

6 years

your occasional reminder that the mobile web is cross-platform, highly flexible, (can be) fast, & available to a lots of people. you might not need to build & maintain an app.

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Cyd Harrell

@cydharrell

3 years

seen a few posts suggesting Wordle succeeded & was acquired for its innovation I think this is wrong Wordle isn't innovative. what it was (is) is good. very good. refined. exactly fit to purpose. elegant. guess which is more important to most people?

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Cyd Harrell

@cydharrell

5 years

good morning internet, stop. this.

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Cyd Harrell

@cydharrell

3 years

what's the most outlandish reason you've ever been late to work? me: late coming back from lunch to meet with @boltron because my engagement ring (which was at the jeweler for a quick repair) had been heisted by international jewel thieves

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Cyd Harrell

@cydharrell

4 years

(to pin) two things you should know about me: 1. my #civictech book is out in paperback & e-book now! 2. I offer mentoring sessions for mid-career UXers who want to get to senior. reply to connect; scheduling priority to under-represented folks.

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Cyd Harrell

@cydharrell

3 years

ok new rule: you can't say X is transforming Y without saying ~into what~. "the metaverse is transforming every aspect of life"* - orly, into what? exactly? kindly make a note of this, it's important *(no it's not, but the rule stands)

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Cyd Harrell

@cydharrell

2 years

I hate 1password's UX with the white hot passion of 1000 suns, my computer life is SO much worse since I started attempting to use it a few months ago

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Cyd Harrell

@cydharrell

3 years

..."huh. I don't think I'd want to play that game" "that's fine sweetie, nobody has to play that if they don't want to" "oh good. can I have a cookie when we get home?" you can do this, parents. mom up! 💪

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Cyd Harrell

@cydharrell

5 months

you know - very, *very* often I come to a website or open an app to do a specific thing. & the lack of respect for that intent in current UX design is astounding

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Cyd Harrell

@cydharrell

5 years

unpopular opinion: airline status is a gross microcosm of American inequality & if you do things like go on mileage runs to maintain your privileges while your fellow passengers aren’t even allowed to choose seats with their families, you should feel bad.

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Cyd Harrell

@cydharrell

3 years

@ElieNYC that's also not a correct 86% of the circle lmao - looks like maybe 72ish? so it's deceptive into the bargain

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Cyd Harrell

@cydharrell

4 years

omg

Yan Cui

@theburningmonk

4 years

This is gold.

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Cyd Harrell

@cydharrell

4 years

upper-middle-class quarantine does not suck so much, but upper-middle-class quarantine culture is *awful*. if you're not being productive, you're supposed to be either making magic Lion/Witch/Wardrobe style or getting outdoor exercise & judging everyone's social distancing. FABOT

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Cyd Harrell

@cydharrell

3 years

I don't think people really really grok a) how much unsupervised time we had at home b) that Gen Xers started babysitting around 11-12 & boy howdy were the unattended bookshelves of our clients educational c) how much nobody cared b/c TV was the bugbear of the day

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Cyd Harrell

@cydharrell

4 years

& tech folks, if the incoming administration has you considering #civictech , I have written a friendly little book that will help you a lot

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Cyd Harrell

@cydharrell

3 years

quantitative =/= objective soft skills are skills metaphors are as important as data just because you can't *count* it doesn't mean it isn't real

Cyd Harrell

@cydharrell

7 years

seems as good a time as any for my occasional reminder that quantitative =/= objective

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Cyd Harrell

@cydharrell

3 years

one question I do have: if we wore always wore masks on transit & travel & revised our norms around staying home when mildly sick, how much "nuisance illness" & even flu deaths could we prevent?

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Cyd Harrell

@cydharrell

3 years

I forgot about this - how to report scam & spam texts

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Cyd Harrell

@cydharrell

3 years

THE BIGGEST *THIS* THAT EVER THIS'D ON TWITTER

Cory Doctorow NONCONSENSUAL BLUE TICK (AFK)

@doctorow

3 years

My latest @locusmag column is "Qualia," and it argues that every attempt to make an empirical, quantitative cost-benefit analysis involves making subjective qualitative judgments about what to do with all the nonquantifiable elements of the problem. 1/

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Cyd Harrell

@cydharrell

3 years

I'm not sure UX at the point of payment is Americans' biggest issue with medical bills

Peachy Patients

@peachypatients

3 years

9 out of 10 Americans are online. 8 out of 10 own a smartphone. But as of 2019, 81% of patients were still paying their medical bills via check. You can order pizza from your phone, but your doctor still has you mailing in checks? You deserve better. 🍑

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Cyd Harrell

@cydharrell

3 years

simplest definition of digital transformation is the delta between what you think it takes to have a nice website & what it actually takes to have a nice website

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Cyd Harrell

@cydharrell

5 years

little gift from our legal content designer today: left is a role I play (on purpose); right is me talking 😂😂😂

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Cyd Harrell

@cydharrell

7 years

my 13-yo & her team won the @GirlsMakeGames national grand prize for Find Me. proudest mom ever. help kickstart it?

Girls Make Games Presents: Find Me

A lost shadow seeks to be reunited with her human girl, while searching for memories and avoiding the dangerous city lights.

www.kickstarter.com

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Cyd Harrell

@cydharrell

2 years

1. you don't owe a bad employer anything 2. build a little nest egg/f u money as soon as you can to facilitate 1 3. don't overplan your career, keep listening to what your mind wants next 4. marry only for love 5. make friends of different ages 6. do nothing sometimes

𝒯𝑜𝓃𝑒𝓎 𝒫𝑒𝓇𝓇𝓎 🏳️‍🌈

@allthingstoney

2 years

People who are 40+ and happy with their life, what is your advice to people in their 20s?

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Cyd Harrell

@cydharrell

2 years

hey, for any Twitter folks who see this tonight, I've complained at least my share for sure - but thank you. you made something that allowed connections I would never have been able to make another way.

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Cyd Harrell

@cydharrell

4 years

one of the best things I've ever learned about research or design is that you need to spend as much time communicating it as you do doing it.

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Cyd Harrell

@cydharrell

5 years

hi, hello, I'm supposed to be taking the weekend off, but I wrote you a really detailed piece about all the nitty-gritty logistics and trade-offs of being a paid conference speaker:

Getting paid to speak (the gory details)

Most people agree in 2019 that conference speakers should be paid; at a very minimum, organizers should cover the cost of travel to the…

medium.com

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Cyd Harrell

@cydharrell

3 years

the corollary to "the tech is rarely the hardest problem" is that if you have a tech solution without a policy or culture solution, you don't have a solution

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Cyd Harrell

@cydharrell

3 years

7. we have absolutely let the least male & most feminine-coded subdisciplines in our field (research & content) be consistently paid less, taken less seriously, & marginalized. since they're also relatively accessible, many less privileged folks in the field take another hit here

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Cyd Harrell

@cydharrell

3 years

volcanic take: most "NLP" or "conversational" interfaces underperform well-structured webforms while costing many multiples; the fun industry story of "one day" and "at scale" is not going to pan out for most use cases

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Cyd Harrell

@cydharrell

3 years

let me tell you how much I prefer bosses who will listen & explicitly overrule me if necessary over bosses who will keep trying to get me to agree

Erika Hall

@mulegirl

3 years

We have to get past the toxic positivity of work culture in order to actually fix work culture. It's very restful to admit something sucks even if you have to do it anyway.

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Cyd Harrell

@cydharrell

6 years

one thing I don't understand is why "we'll be regulated" is always presented as a tragic future by technologists. important things that have major impacts on people get regulated. if the food system acted like regulation was a tragedy, we'd just laugh.

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Cyd Harrell

@cydharrell

3 years

fwiw, I now have an unflappable 17-year-old who loves the Sisters, rolls her eyes at the local street nakeds, & has smart conversations (which I won't report) with her friends about sexualities etc

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Cyd Harrell

@cydharrell

3 years

is there a good article about the chatbot-industrial complex & where it came from? I'd like to know who's responsible for making every large organization think these are teh hotness. (& I'd like to march into their office & throw a glove at them also)

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Cyd Harrell

@cydharrell

4 years

been finding Mondays really hard in recent weeks - just dragging & fearful on a couple of fronts. saying this here cause I suspect I'm not alone - I'm not looking for a solution because, well, it seems reasonable. but 💙 to everybody else who's feeling it.

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