Official
@Binance
customer support. We’re here to help!
Any questions, drop us a DM. Include your case ID if you have one.
24/7 live chat in 17 languages.
We value our diverse community and are committed to providing the best support to you.
#Binance
HelpDesk is ready to assist you in different languages 24/7.
Have any questions? Don't be shy and send us a DM!
We’re aware that our upcoming TG mini app game, Moonbix, was leaked ahead of the planned launch date. While we're thrilled by the community's response, we’re still fine-tuning the product to ensure the best user experience on the official launch.
We apologize for any
@coinmamba
@cz_binance
Your account was placed into withdrawal only mode. The decision was in response to threats you made to our CS, not related to our Twitter dialogue. We pulled together a team of over 20 case agents to try and help you. We are sorry it has come to this, but wish you all the best.
@LUNCDAO
Hi! We introduced a 1.2% tax burn for on-chain transactions exactly according to the proposal. We settle most transactions off the chain and this makes it difficult for the tax to be levied. Yet, we would closely monitor the effect of the change and might review the decision.
AG
We are aware of an IP block affecting a number of crypto firms, including Binance. This only impacts users who attempt to access the Indian iOS app store or the Binance website from India. Existing users who already have the Binance app are not affected.
We remain committed to
Some tips to make sure your fiat deposits via bank transfer arrive safely and promptly into your
#Binance
account.
Open this thread for more in-depth FAQs ⬇️
@Papsytwin
@binance
This option looks cute!
But remember, knowing how to interpret charts is crucial for sound analysis and forming a personalized strategy. If you’re keen to learn more, our article has you covered: ^KT
Our customer support team is online 24/7 to help you, in-app or on browser.
Chat with us here ➡️
Or DM us your case ID, never tweet personal info!
📱 Profile > Help & Support > Chat
🖥️ Click on the chat bubble (Bottom right)
How to find your Case ID ⤵️
@Alh_Myke1
Hello Alhaji,
We are really sad to hear this happened to you, please contact our support team immediately to see if there is anything from our side to do ➡️
We hope you will get your stolen funds and belongings back.
^VA^
@BabyDoge2nd
Thank you for letting us know. We appreciate your feedback and suggestions and we will let our team know about your suggestions. we hope you have a nice day ahead and always stay safe
We are aware of new changes that have been introduced on the iOS App Store in India, impacting the Binance App and certain other global web3 industry apps.
More details below.
We are aware of new changes that have been introduced regarding crypto exchanges on the iOS App Store in India, impacting the Binance App.
The ongoing situation is not unique to
#Binance
and we remain committed to complying with local regulations and maintaining dialogue with
@Mohamme286411
@binance
Hello Mohammed, We are here to assist you.
To serve you better, we kindly ask you to contact our specialist team via chat using the following link:
If you have already contacted us previously, please share your Case ID with us via direct messages so we
Upon receiving information about the large BOME transaction, we immediately initiated an internal investigation, and the results showed that the user is not a member of Binance staff.
Transparency is a top priority at Binance, and our investigations team will continue to look
@machibigbrother
Hi Machi, thanks for flagging this. We have checked and can confirm this has nothing to do with your KYC data. Binance keeps KYC user data private and it would never be exposed in this way.
As a public figure, your recent trade was covered in the news (for example:
On the AMA I was asked to take a 4 photo. I need my own thing, so I'll do the 3 instead.
It represents my 3 commitments as
#Binance
CEO:
1) Being user-focused, always
2) Working with regulators to uphold standards
3) Collaborating with partners to grow Web3
@Paris_Ahmed_7
Hello Ahmed,
Please note that our Referral activities change from time to time. Meanwhile, one activity starts, the other might end. For this reason, we kindly ask you to check the dates of the referral activities before applying for them or completing the tasks.
You can see
📢 Attention
#Binance
users due to recent Twitter changes, we may not see all your comments and replies.
For better assistance, please send us a DM instead of commenting publicly.
We are still here for you, thank you for understanding!
@BONEARMY1
Thank you for sharing your suggestion to list the token, we will share the suggestion with the relevant team. Meanwhile, you may join our announcements channel for the latest news and listings at Thanks! ^KC
Dear users, if you are experiencing a long waiting time with regard to your request, you can drop your support case ID here and we will manage to expedite it for you.
@Shaf_1980
Hi Shaf, and operate as separate entities; therefore, any suspension related to USD deposits and withdrawals on would not directly affect .
However, it's always good to stay
Thank you for your patience as we are experiencing a higher than normal volume of customer service requests. In the meantime, you can head to the Binance FAQ page for quick answers: .
Thank you for your understanding and support!
@bullishwest
@cz_binance
Good day, we'd like to invite you to take a look at our Charity page and our current projects
From 2018 to 2022, we donated $23 million across 85 countries and helped to improve the lives of over 2 million people. Please feel free to join us 😉- JJ
Unlock rewards with
#BinancePay
.
All you have to do is set it up, make payments, and start earning back crypto.
Explore our guide below to start collecting your rewards.
@CryptoKing_NFT
Hi! We introduced a 1.2% tax burn for on-chain transactions exactly according to the proposal. We settle most transactions off the chain and this makes it difficult for the tax to be levied. Yet, we would closely monitor the effect of the change and might review the decision.
AG
@Thomasnduwi
@tapswapai
@binance
Thomas, thank you for reaching out to us with your concerns.
(TapSwap) is an affiliate of Binance. This campaign was co-organized between TapSwap and Binance’s affiliate team to reward first-time users joining Binance through TapSwap’s referral program.
@cryptoWZRD_
Hi CRYPTOWZRD, we can see that you are currently chatting with our support team, do not worry as your issue has been acknowledged and they will try their best to assist you. Kind regards.
@CryptoOne_
Hey there! Security is our top priority at Binance. If you want to learn more about how we keep your funds safe, check out our comprehensive guide on "How Safe is Your Crypto? A Special Peek into Binance's 24/7 Security Protocols." >MG
Introducing
#Binance
's new rebalancing bot.
It helps you adjust your crypto portfolio to maintain your desired asset allocation and minimize risk.
Learn how to access the rebalancing bot and explore its benefits 👇
@emmynuel95
@CatizenAI
Hi, we would like to address your sign-in issue and resolve it as quickly as possible. Could you please reach out to our chat support here? We will assign an agent to assist you immediately. If you have already done this, please share your case ID with us
@Karuthacrypto
@binance
Hi! We value your interest in our products. Kindly leave your suggestions for future updates via this link you can also Register Interest for Binance Card here so you will get a notification when it will be available in Kenya! AL
@AlexPaz0X
Hola Alex, gracias por mencionarnos.
Desde este enlace podrás ver tu historial de cripto ->
Y desde aquí el historial de compras con tarjeta ->
Si entras desde la web, verás que en el lateral izquierdo de la página tienes un
@XLegus
@binance
Hello there.
SNEK coin is not listed on Binance for trade and service.
You can check it on this page
Let us know, if you would need any further assistance
VG
Dear Binancians,
To accelerate our support and authenticate your appeal on
#Binance
P2P, you sometimes required to provide video proof demonstrating that you haven't received any payment from the buyer.
Take a glance at our guide here:
Your cooperation
@otteroooo
Our security team has assessed this - as they do all potential threats - and have confirmed there is no such leak from Binance systems. User accounts remains safe.
Accounts are secured through many defenses, including MFA, biometrics, authenticators, etc.
As always, we
@claudio_ikz
@binance
Strong conviction there, Claudio!
#BabyDoge
has created a buzz. To keep maximizing your investment decisions, here's our guide: 💰✨ ^KT
If you need any help with your account, please leave us a case ID, we will address them as soon as possible.
Never share your personal details, user id, and email publicly-even on Binance official pages.
Hello all users, we hope you all doing great! If you have cases still not resolved, please leave your case ID under this post. We appreciate if you do not leave the cases that already in proceeded here before, thanks for your cooperation and kind patience!
@kweelulaay
Hi!
At Binance, we take customer satisfaction very seriously and always strive to provide the best possible support to our users.
If you are facing any issues or have questions that haven't been resolved, please let us know the details, and we will do our best to help you with
As Binance always prioritizes user protection, we have made a decision to compensate the impacted users, and have processed the compensation today at 2021-12-28 02:30 UTC via $BUSD token vouchers in Reward Center.
@revolut20
Hi there, it is delightful to hear such positive words and it’s always a pleasure to serve our users. By the way, you can connect with our live support team via if you need to reach us. Thank you! -MK
@CryptoOne_
@binance
Thank you for the kind words! We're thrilled to have your support and will continue working hard to keep up with the standards that our users expect from us! 💛🖤^BB
Happy New Year from the
#Binance
Customer Support team!
We can't wait to continue supporting all of your crypto journeys throughout 2024.
Keep exploring, and remember we're always around to help 🫡
Hello dear all users, please pay attention to rely on only official Binance channels, we're seeing many users referring fake/fraud/scammer accounts ( such as on Instagram) to get help, these accounts will be blocked from our end, we wish all of you happy weekend !
@cryptocevo
@cz_binance
Hello
@jkrdoc
,
Let's take a detailed look into this and figure it out together. Please connect with our live support team at . We are ready to assist you, after the contact, please share the case ID with us through DM so we can keep tabs on!
-AA
@GerroCox
@BabyDogeCoin
@cz_binance
Hi there Gerro, we appreciate your interest! We are always evaluating and looking for potential tokens for listing, but currently, we do not guarantee any token listings. You can keep up to date via our announcement page for token listings: . Thank you! -HM
@Caw_Reports
@binance
@RyoshiResearch
Hey there! Thank you for your interest in CAW's listing. We are always evaluating and looking for potential tokens for listing. There is no news on it so far but you can keep up to date via our announcement for token listings page: . Thank you! -AH
How could we better cater to your needs? We're listening!
Your input helps us improve our platform and pave the way for a better
#Binance
experience.
Share your comments, ideas, or concerns on our feedback board below ⤵️
@MartiniGuyYT
Hey, to clarify, Binance is just removing support for the following leveraged tokens:
🔸 BNBUP
🔸 BNBDOWN
🔸 ETHUP
🔸 ETHDOWN
🔸 BTCUP
🔸 BTCDOWN
You can find more details here 👇
@CryptoOne_
Hi there! Your support means a lot! We're continuously striving to grow and provide the best services. If you have any questions or need assistance, don't hesitate to reach out. *SM
@balramja8
@BabyDogeCoin
1/2 Hi there! Currently this coin is not listed on Binance for trade and service, you can always check our most recent announcement at to see if we support this new listing in the future.
@justben_ton
@memeficlub
@binance
@FranckMullerLab
Hi Ben, kindly check these steps:
-Try it on a different network
-Clear the caches of your browser
-Restart your device
If your problem persists we kindly advise you to reach us here: | TS
SMS 2FA is not a good solution.
That’s why Binance P2P has three great alternatives to keep your assets secure and your transactions efficient:
1) Fund Password
2) Biometric Authentication
3) Binance/Google
@CryptoOne_
We're grateful for your support! Our aim at Binance is always to be the number one choice for our users.
Your recognition motivates us to continue improving. Thanks again!
- JJ
@Bahriisamsa
@kerimcalender
Merhaba Bahri, eğer doğrulamanı 6 Şubat 2023 tarihinden önce yaptıysan ek olarak herhangi bir şey yapmana gerek yoktur. Güçlü kalman yeterli olacaktır. 🙏 -MK
@OlusileCrypto
Hey there,
Thank you for reaching out to us with your concerns.
MemeFi has a referral program with Binance. Similar to other programs, first-time users coming through this referral program will receive additional rewards in the form of trading fee rebate vouchers.
Please
Also please consider deleting this tweet at your earliest convenience. Your personal information should not be posted on Social Media as impersonators could utilize it for malicious reasons. Kind regards.
🚨 Attention
#Binance
users! Beware of scammers offering fake bonuses to trick you into transferring funds. Scammers may use smaller successful transactions to gain trust before stealing larger amounts.
🔒 Stay safe! Always rely on verified Binance sources. Visit our "Know Your
@AmedShop98544
@binance
Bonjour , nous sommes ici pour vous aider à réussir votre vérification !
Voici un guide détaillé: . Nous vous invitons également à nous rejoindre via le chat sur ce lien : si le problème persiste afin que nous puissions vérifier
Attention
#Binance
P2P traders!
Using a third-party account for payments is NOT allowed on our platform to keep you SAFU, here’s why:
1️⃣ Malicious users can exploit third-party payments to receive crypto, then file a fraudulent chargeback.
2️⃣ Accepting third-party payments
The crypto industry moves fast, and it's important to keep up with its latest updates.
This article will help you better understand the MiCA regulatory framework and its developments within the European Union market.
Read on ➡️
@WhaleChart
The SEPA deposit and withdrawal service will continue until 25 September as originally communicated. As we approach that date, some users may occasionally be asked for more information as part of routine compliance checks, which could lead to early closure of their accounts. We
@pubgnoo74506048
Hello Priyank,
Thank you for reaching out to us with your concerns.
MemeFi has a referral program with Binance. Similar to other programs, first-time users coming through this referral program will receive additional rewards in the form of trading fee rebate vouchers.
Please
@Mr_Anurag7
Hi Anurag
We can see that you are currently chatting with our support team, do not worry as your issue has been acknowledged and they will try their best to assist you. Thank you! ^BT
dear users binance is performing a scheduled system upgrade starting at 2021- 08-13 2:00 AM (UTC) upgrade will take approximately 4 hours
Customer support will be under maintenance for 1.5 hours
For more information, please refer to this announcement:
@Bitco_india
Hello there, please note that and are two separate entities. For any questions related to you can reach out to their Support via
@BinanceUShelp
>MG
Access to your Binance account shouldn't be a puzzle even when you lost your 2FA.
Follow our quick guide to reset your 2FA and dive right back in.
We make it simple so you can trade with ease!
@CroakAssets
@binance
Once you cross over to the crypto side, there's no turning back! 🌑 The allure and potential of the crypto market are hard to resist.
If you're venturing into this exciting world, it's crucial to develop the optimal approach with the wise degree of risk management. This ensures
We have important tips for you when trading on
#Binance
P2P.
Got a system/SMS notification from the buyer?
🧵 Follow the checklist below before releasing your payment.
Beware of scams in P2P!
Scammers can post ads to obtain your Binance email & bank info via WhatsApp or other messengers, then send fake messages to make you to withdraw funds.
Never share your account details or withdraw funds unless fully certain.
Stay Alert!
Using the TradingView on the
#Binance
app gives you access to powerful charting tools that help improve trading decisions.
Want to give it a go?
Learn how to enable it in 4 steps ⬇️
Discover the
#Binance
Airdrop Portal!
This is your one-stop page to view and keep track of all ongoing and completed airdrops that are supported by Binance.
Read on to learn how to use it:
Your deposited funds haven’t arrived in your
#Binance
account?
Some transaction types are eligible for our self-service recovery.
Check our how it works ➡️
Looking for ways to offset potential losses when trading?
Look no more: we have compiled below 7 hedging strategies you need to know more about.
Get started 👉
@Bluequant_
Greetings! We value security as a top priority in the crypto industry, and we are grateful for your recognition of Binance's efforts in providing robust security support. Thank you for your appreciation! ❤️❤️ - SM
#Binance
P2P lets you trade crypto with other individuals with industry-leading security.
However, there are potential risks and challenges that come with trading on a peer-to-peer level.
Follow these 10 crucial security tips to keep
#SAFU
🧵
At
#Binance
we take your account security seriously.
We created a hub with 8 comprehensive guides sharing security best practices, from important tips to how you can identify and avoid scams.
Click below to get started 👇
Let's chat.
Our support team is always here to help you with any doubts or concerns you may have.
Got any questions?
Send us a DM or drop a reply below 👇
Boost your trading experience on the
#Binance
app with our Multiple Charts view.
Enable this feature to monitor, compare, and manage multiple cryptocurrency charts simultaneously.
Check the image below to learn how.
@MagicSpeed8888
Hi there, thank you for your unwavering support for Binance and CZ. We appreciate your confidence in us. Together, we will overcome challenges and thrive in the crypto world.
Rest assured, we are here to assist you whenever needed. * SM
#Binance
#CryptoStrong
💪
#Binance
combines cutting-edge tech with vigilance to fortify your assets.
Be the guardian of your wealth: set solid passwords, review your account regularly.
Keep your assets SAFU.
@mark_azc
@tapswapai
@binance
Hi, Mark! Please remember that it's imperative you keep your User Identification Number (UID) confidential and we don't recommend sharing it with this platform. ^LK
Be the first to know all the latest news from
#Binance
!
The Binance Newsroom brings together all of our official announcements, blog posts, news updates, media assets and more.
Check it out, and bookmark this tab ➡️
Discover the observations of the December 2023 cryptocurrency market with Binance's latest Monthly Market Insights.
Dive deep into trending market patterns, top performers, and much more.
Learn more below 👇
While navigating fiat transfers on
#BinanceP2P
, all additional transaction costs will be shared by both trading parties, unless mutually agreed beforehand.
For instance, if an order is $10,000 with a $5 service fee, the buyer should pay $10,005. The full order amount should
@CryptoOne_
Thanks for the shoutout! We're here to make your trading experience awesome.
If you have any questions or need help exploring our features, just give us a holler! *SM
@a_Nightmarre
@binance
Hi there👋 We love you too! 🥰 It is delightful to hear such positive words and always a pleasure to serve our users. By the way, you can connect with our live support team via if you need to reach us. Thanks! ✌️-MK
Scammers are getting creative, and airdrop scams are on the rise!
Learn how to identify and avoid them in our latest article.
Remember, if it sounds too good to be true, it probably is.
Stay safe and protect your assets!
👉
@CharlesOni29557
Hi Carlos, we are here to help. Could you please clarify if you are unable to transfer the DOG/PIXEL coins to your web3 wallet?
Here are some instructions on how to deposit coins into the Binance web3 wallet: .
If you are still unable to complete the