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Disputifier Profile
Disputifier

@disputifier

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Enabling high growth ecommerce brands to skyrocket their margins with automated chargeback management. Learn More ↙️

Austin, TX
Joined March 2022
Don't wanna be here? Send us removal request.
@disputifier
Disputifier
1 year
How to prevent chargebacks: Subscription - have a clear opt-in, send pre-renewal notification(s) with cancellation instructions Dropshipping - send a shipping update email every 3-4 days until the item is delivered Product unacceptable - do better 🥲
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@disputifier
Disputifier
2 years
3 underrated opportunities in the DTC space: 1. Pay TikTok creators $15-50 per video to create organic videos. Once you find something that works, quadruple down across all accounts. 2. Open an app for your brand. 3. Open a Discord or Facebook group for customers.
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@disputifier
Disputifier
2 years
“It’s so crazy, customers can just open up a chargeback and get their money back, AND they get to keep the product!”
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@disputifier
Disputifier
2 years
customers be like
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@disputifier
Disputifier
7 months
PayPal is a prime example that you can build a company to billions while treating your customers like crap
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@disputifier
Disputifier
9 months
How most brands handle chargebacks: • Ask their CS reps to do them • Never check results • Lose 85% of the time How our merchants handle chargebacks: • They don’t • We do it for them • Completely hands-off • Only pay when we win (which we normally do)
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@disputifier
Disputifier
9 months
When you got Q1 sales but Q4 chargebacks coming in
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@disputifier
Disputifier
2 years
200 IQ hack to get more UGC Put a packing slip in your orders similar to this. Send people to a page built on with instructions/example for the UGC you want. This gets a 30-50% submission rate if done properly. Unlimited, Automated UGC 🤑
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@disputifier
Disputifier
6 months
Business owners: “Chargebacks are just a cost of doing business.” Customers:
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@disputifier
Disputifier
7 months
E-commerce founders when I tell them that chargebacks cost them 15% of their net profit
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@disputifier
Disputifier
1 year
Our pricing is simple. We answer your chargebacks. ONLY if we win a chargeback do you pay. We take a small % of what we win back for you. It's literally not possible to lose money working with us. The way software should be.
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@disputifier
Disputifier
7 months
More and more e-commerce folks are getting screwed by Stripe. Use this “Stay-Safe Checklist” to make sure you’re not gonna be one of them (bookmark this):
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@disputifier
Disputifier
7 months
If your dispute rate is too high, just get yourself chargeback alerts to refund the customers pre-dispute. It’s not worth the risk of getting your funds put on hold. You can drive the dispute rate down by almost 90% with this strategy.
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@disputifier
Disputifier
2 years
It’s not that hard to understand
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@disputifier
Disputifier
10 months
Maturing in e-commerce is when you start referring to the holiday season as 'peak season' and prepare for it like it's a sport.
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@disputifier
Disputifier
1 year
We call this "the Disputifier effect"
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@disputifier
Disputifier
7 months
POV: You just won a $19.99 chargeback
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@disputifier
Disputifier
8 months
Imagine ordering something online only to be refunded right away for no reason. That’s what happens to your customers if you trust the Shopify’s fraud analysis system.
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@disputifier
Disputifier
6 months
Never gets old 😮‍💨
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@disputifier
Disputifier
2 years
Brand owners after getting used to us doing all the work
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@disputifier
Disputifier
2 years
How it looks when you unknowingly fulfill fraud orders
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@disputifier
Disputifier
11 months
Shoplifting has evolved Now you can shoplift an ENTIRE KITCHEN With no negative repercussions or serious consequences Don’t let people with no morals harm your business use @disputifier (unless you sell kitchen installations we don't do that)
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@disputifier
Disputifier
8 months
Unethical ways to make money part 1: 1. Order stuff online 2. Issue a chargeback right after 3. Get your money back and sell the products online Today’s episode was sponsored by all ecom founders who don’t fight chargebacks.
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@disputifier
Disputifier
2 years
Ready for a scary story? 30 days until Black Friday 🫣
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@disputifier
Disputifier
2 years
@MattEpstein16 you have a great taste in apps 🤌 I think you would enjoy our app attacking your chargebacks
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@disputifier
Disputifier
1 year
Live look at Stripe the second you submit chargeback evidence
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@disputifier
Disputifier
7 months
Dropshippers be like
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@disputifier
Disputifier
2 years
when the chargebacks keep piling up and you gave up tracking them a long time ago
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@disputifier
Disputifier
7 months
Say your AOV is $60, your gross margin is 75% and you average 2X ROAS Then a customer issues a chargeback Costs: • $60 refund • $30 ad spend • $15 Shopify fee • $15 product cost + Some more $120 in expenses One chargeback nullifies your profit from 8 sales Crazy huh?
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@disputifier
Disputifier
2 years
Refunding fraudulent orders be like
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@disputifier
Disputifier
5 months
Chargeback ignoroor Disputifier enjoyer
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@disputifier
Disputifier
2 years
We will be replacing all future demo calls with this meme. No further questions please.
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@disputifier
Disputifier
11 months
Did you know? Only around 35% of "high risk" orders Shopify flags ever turn into chargebacks If you're refunding all high risk orders... The MAJORITY are real customers
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@disputifier
Disputifier
7 months
Duh
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@disputifier
Disputifier
2 years
That feeling after winning the $4,997 chargeback
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@disputifier
Disputifier
2 years
Every marketer today
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@disputifier
Disputifier
2 years
Awkward
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@disputifier
Disputifier
2 years
When that $1,879 order turns out to be fraudulent
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@disputifier
Disputifier
11 months
Some customers will order your products knowing they’ll just file a chargeback after they receive it Don’t let them win it
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@disputifier
Disputifier
2 years
You trying to put together “compelling evidence” for that chargeback
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@disputifier
Disputifier
7 months
Remember how we were all freaking out about iOS 14? It’s been 3 years and we’re still here guys
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@disputifier
Disputifier
6 months
If you’re a part of the dropshipping generation raised on Gabriel St-Germain, Biaheza, and other OGs you just have to make it. That’s the law.
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@disputifier
Disputifier
1 year
If your customer service team is answering your chargebacks and PayPal disputes, you're not alone BUT you are losing $$$ We've helped hundreds of brands move their customer service team back to their ACTUAL job and in doing so... double or even TRIPLE their win rate
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@disputifier
Disputifier
2 years
Society if chargebacks never existed
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@disputifier
Disputifier
11 months
What’s cheaper than a processor holding 15% of your revenue for eternity? Paying a small fee to block your chargebacks, essentially preventing all payment holds completely If only this existed… oh wait. it does
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@disputifier
Disputifier
1 year
Us when Sally from Oklahoma loses her $47.38 chargeback for "Product Not Received" (it was delivered 8/14 via USPS)
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@disputifier
Disputifier
2 years
Customers adding 37 items to their cart knowing they’re going to chargeback
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@disputifier
Disputifier
2 years
This is why I have trust issues
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@disputifier
Disputifier
2 years
Those who know…know #neveragain
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@disputifier
Disputifier
2 years
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@disputifier
Disputifier
6 months
It only takes a few days of frozen funds to bankrupt a successful ecom brand. And trust me, everyone who’s scaled to 7 or 8 figures has experienced a few sleepless nights from having this happened to them. Don’t rely on just one payment processor.
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@disputifier
Disputifier
6 months
If your son’s name isn’t ROAS, are you even a dropshipper?
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@disputifier
Disputifier
7 months
the guy she tells you not to worry about uses Disputifier.
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@disputifier
Disputifier
6 months
If it hasn’t happened to you yet, consider yourself lucky. Notice the use of ’yet’.
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@disputifier
Disputifier
2 years
Don’t be that guy
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@disputifier
Disputifier
11 months
B2C Socials: 🌈😁🎉 B2B Socials: 🫤📑🗑️
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@disputifier
Disputifier
8 months
Why are you, as a man, not winning at least 50% of your chargebacks?
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@disputifier
Disputifier
7 months
.75% chargeback rate is the unwritten limit for staying safe on Stripe. Anything over that is just you asking to have your funds put on hold. Your best options: - Switch to a different processor - Get chargeback alerts in place and block 90% of chargebacks Ideally both.
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@disputifier
Disputifier
7 months
Say these are your stats: • $300K/mo in rev • $70 AOV • 1.2% chargeback rate • 20% chargeback win rate You’d lose over $82K a year because of chargebacks and all associated costs. Crazy, right? If only there was a solution…
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@disputifier
Disputifier
9 months
Why do payment processors put your money on hold? Because they have trust issues. If you get too many chargebacks, the processor may become liable and lose money. The best way to prevent holds is to prevent chargebacks. And the best way to prevent chargebacks is with alerts.
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@disputifier
Disputifier
2 years
Apple after destroying half your profits
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@disputifier
Disputifier
1 year
my time to shine
@Dexerto
Dexerto
1 year
Twitch streamer had a viewer refund old $27,000 donation
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1K
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@disputifier
Disputifier
1 year
Did you know that 70-90% of chargebacks can be BLOCKED? How? Chargeback alerts. Chargeback alerts are "alerts" sold to enterprises by Visa & Mastercard, allowing us to be notified about a chargeback before your processor is. This allows us to refund & "block" the chargeback!
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@disputifier
Disputifier
2 years
We 💚💚 @Shopify …but only 35% of “high risk” orders ever turn into chargebacks We help you keep the other 65% :)
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@disputifier
Disputifier
2 years
NO ITS ACTUALLY AN INJUSTICE. CUSTOMERS GET TO LEGALLY STEAL PRODUCTS FROM SMALL BUSINESSES, AND THERES ALMOST NOTHING THEY CAN DO ABOUT IT.
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@disputifier
Disputifier
5 months
Ecom owners after implementing chargeback alerts (never worrying about chargebacks again):
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@disputifier
Disputifier
1 year
ever answered a chargeback? it sucks life is too short to spend your time answering one more chargeback
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@disputifier
Disputifier
11 months
Many customers experience buyer’s remorse after impulse buying on BFCM Rather than returning the item, they initiate a chargeback with their bank. So be ready. Or hire us. Because we're always ready.
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@disputifier
Disputifier
2 years
When your processor tries to hit you with that 10% reserve
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@disputifier
Disputifier
9 months
@GrieferMaurice Totally agree! Thanks for featuring us
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@disputifier
Disputifier
2 years
What works for an ecom brand in 2022: High LTV ($200+) High gross margin (70%+) Investing in organic channels What does NOT work for an ecom brand in 2022: Not differentiating your product/brand Scaling with 20+ day shipping Not investing in retention
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@disputifier
Disputifier
6 months
Shopify: *marks an order as 'high-risk'* Do you fulfill and risk a chargeback or cancel and lose a real sale? Here’s what you should do:
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@disputifier
Disputifier
5 months
DTC marketing evolution: 2020: TikTok organic 2021: UGC + TikTok Ads 2022: IG + YT short-form content 2023: TikTok Shop 2024: AI ads What’s the next big thing in DTC?
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@disputifier
Disputifier
8 months
“The best time to get a backup payment processor was the moment you got started in ecom. The second best time is today.” - Chinese proverb
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@disputifier
Disputifier
8 months
@traeracks Why am I not surprised in the slightest
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@disputifier
Disputifier
9 months
Most ecom brands never realize this... But if you have .5% chargebacks, you're giving away around 10-20% of your net profit (or more)! Here's how:
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@disputifier
Disputifier
10 months
@OpenAI you hiring?
@declangessel_
Declan
10 months
Never thought I'd have to do this... But in solidarity with sam and greg I will be charging back all of my openai api bills
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@disputifier
Disputifier
2 years
Actual footage of what happens after submitting a chargeback response through shopify
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@disputifier
Disputifier
2 years
When I talk to someone not using Disputifier
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@disputifier
Disputifier
11 months
Thank god they offer guarantees to make it risk-free for e-com brands
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@disputifier
Disputifier
6 months
2) Gamified Checkout This one works especially well for female-oriented brands. Just create a game-like feature at checkout where customers can "spin a wheel" or play a quick game to win an additional discount or a freebie if they increase their order value.
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@disputifier
Disputifier
6 months
Handling chargebacks manually in 2024 is like sending pigeons instead of emails.
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@disputifier
Disputifier
6 months
Stripe when you scale faster than 0.01% MoM:
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@disputifier
Disputifier
6 months
Majority of the most successful brands I’ve seen sell quite normal boring products with some unique spin. Think The Oodie = Hoodie + blanket
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@disputifier
Disputifier
8 months
The best way to not have your funds put on hold by Stripe [Updated 2024 Strategy]: Don’t use Stripe.
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@disputifier
Disputifier
8 months
Men will literally build million dollar ecom brands instead of going to therapy
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@disputifier
Disputifier
8 months
High chargeback rates are the most common reason for having your funds held by your payment processor. However, most chargebacks can be blocked through something called “chargeback alerts” This is how it works:
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@disputifier
Disputifier
2 years
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@disputifier
Disputifier
2 years
How you look trying to fight chargebacks without Disputifier
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@disputifier
Disputifier
2 years
Customers after saying their order was “fraudulent”
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@disputifier
Disputifier
7 months
Don’t get a backup payment processor if you’re brave enough to risk your entire business.
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@disputifier
Disputifier
2 years
@jspujji Honorable mentions for 7/8 figure brands: @RebuyEngine for pre-purchase upsells @zipifyapps for post-purchase upsells @disputifier for chargeback/fraud automation @_socialsnowball for affiliate automation @Lifetimelyio for tracking LTV/profit
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@disputifier
Disputifier
9 months
So if you only keep 10% And your .5% chargebacks cause 1.2% of total losses Then you just lost 12% of your income. It’s very easy to ignore chargebacks but they’re silently devouring your net profit.
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@disputifier
Disputifier
2 years
@airHQ This is peak marketing
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@disputifier
Disputifier
1 year
Affiliates after making $1,185.32 in commissions from fraudulent sales
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@disputifier
Disputifier
8 months
@SeanEcom over 50% of voters saying they have a .5% chargeback rate or higher wow. this is where you start to run into reserves, holds, and terminations just use chargeback alerts to reduce your ratios by 70-90%
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@disputifier
Disputifier
6 months
Now more than ever it’s important to have a strong AOV-boosting backend in place. Here are the top 5 AOV-boosting tactics that most people don’t know about:
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@disputifier
Disputifier
8 months
42% of Gen Z have admitted to ’scam’ companies by attempting friendly fraud. But that’s just the ones who admitted it, the real number of Gen Z population who has ever committed friendly fraud will likely be a lot higher. Make sure you have the tools in place to fight back.
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@disputifier
Disputifier
1 year
Customers 4.7 seconds after contacting your customer support and not getting a reply
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