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Ask PlayStation ANZ

@AskPS_ANZ

4 years

This is how to upgrade your PS4 Hard Disc Drive (HDD):

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

We're aware users are experiencing difficulties accessing specific functions of PlayStation Network at this time. We're currently investigating. Thank you for your patience.

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to set up your PS5 console for the first time, update the system software and connect to PlayStation Network:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to upgrade eligible PS4 game on a disc, or a digital PS4 game, to the digital PS5 version of the game on your PS5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Players on PS5 console can give other players positive accolades to encourage or congratulate other contenders on a multiplayer match well played. The accolades you've received will be displayed in your profile:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Learn how you can bring your online ID and all your friends, trophies, wallet funds, and content such as compatible games, videos, and music directly to your PlayStation 5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

If you need a little help to unlock a PlayStation Trophy, use the PS4 feature [Search Internet] in the quick menu by pressing the Options button on the name of that Trophy. More details here:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Find out which M.2 SSDs can be used to expand your PS5 console storage space, and how to insert an M.2 SSD into the expansion slot:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

If you download & install the new PS5 system software update, you can now store PS5 games in USB extended storage and transfer them back to your PS5 console’s internal SSD when you’re ready to start playing. Here’s a guide to help you:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

In the unlikely event a disc becomes stuck in your #PS4 you can manually eject it. Here's instructions how to do it for the various different PS4 models:

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

Find out how to enable 4K resolution and adjust video output settings on your PlayStation 5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

@dullagamur The PlayStation Network is currently down for maintenance - I apologise for any inconvenience. Please keep yourself up to date via our Status page here: ^RM

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

Enable 3D audio for your TV speakers or compatible headphones by following the steps within this guide to enjoy three-dimensional sound:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Enable 3D audio for your TV speakers or compatible headphones by following the steps within this guide to enjoy three-dimensional sound:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

We are back and once again able to assist you with your PlayStation related questions, requests & queries! We are open 10:00 – 18:00 (AEST) / 12:00 – 20:00 (NZST) Monday to Friday.

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Supported PS5 games allow you to jump straight into specific missions, modes, quests, and more straight from the PS5 console's Control Center:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

@PrimcessPamcake Hi there. I'm sorry to hear you are having issues with your console. Please find our fix and Replace service in the following link to look into resolving the issues with your console. Fix and Replace can be found here: Hope this helps! ^RN

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Learn how to broadcast your gameplay from your PlayStation 5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Find out how to upgrade eligible PS4 game on a disc, or a digital PS4 game, to the digital PS5 version of the game on your PS5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

How to set up child accounts, parental controls, and set spending and play time limits on a PS5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out the benefits of PS4 Pro Supersampling Mode & how to switch it on:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Everything you need to know about PS5 Backward Compatibility:

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

Quickly sign in to PS5 consoles by scanning a QR code on the PlayStation App

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to set up your PS5 console for the first time, update the system software and connect to PlayStation Network:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to set up your PS5 console for the first time, update the system software and connect to PlayStation Network:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Find out how to enable & adjust HDR on your PlayStation 5 console if you have an HDR TV:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

You can transfer PS4 game data to play with backwards compatible PS4 games on your PS5 console, here’s how:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

The DualSense player indicator will show what player number you are. Find out further DualSense functionality here:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Everything you need to know about PS5 Backward Compatibility:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

The DualSense player indicator will show what player number you are. Find out further DualSense functionality here:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

In the unlikely event a disc becomes stuck in your #PS4 you can manually eject it. Here's instructions how to do it for the various different PS4 models:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

On the PS5 console, each title has a Game Hub. It’s a dynamic space that will evolve and adapt over time:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Find out which M.2 SSDs can be used to expand your PS5 console storage space, and how to insert an M.2 SSD into the expansion slot:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

You should never share your login details with anyone. If you need assistance with your account on the PlayStation Network, our official PlayStation support channels are the place to visit to contact our authorized account specialists.

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

You can use the Support option on our PlayStation mobile app for self service solutions, error code directory & access to all our support content!

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

This is how to upgrade your #PS4 Hard Disc Drive (HDD):

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Everything you need to know about PS5 Backward Compatibility:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Learn how you can bring your online ID and all your friends, trophies, wallet funds, and content such as compatible games, videos, and music directly to your PlayStation 5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Learn how to adjust your PlayStation 5 console settings to help maximize your experience with new features such as haptic feedback, adaptive triggers, 3D Audio, and more!

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

Enable "Require password at check out" to secure your purchases on PlayStation Store

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

If you don’t want your friends to see that you’re online, you can choose to appear offline even if you’re signed-in to PlayStation Network:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

This is how to upgrade your #PS4 Hard Disc Drive (HDD):

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

The PlayStation 5 console has been designed with several features and functions to support accessibility needs:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Using the PlayStation Remote Play app, you can control your PS5 or PS4 console from a compatible mobile device, PC or Mac connected to a high-speed Wi-Fi network:

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

Learn how to get started with PlayStation VR on PlayStation 5 & PlayStation 4 consoles:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Capture screenshots and videos of your gameplay with the DualSense wireless controller's create button. Share them with other players on PlayStation Network, or on select social media apps:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Learn how to change or recover your Sign-in ID email address on PlayStation Network:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Learn how to get started with PlayStation VR on PlayStation 5 & PlayStation 4 consoles:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to enable 4K resolution on your PS4 Pro and 4K compatible display devices by following these steps:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

You should never share your login details with anyone. If you need assistance with your account on the PlayStation Network, our official PlayStation support channels are the place to visit to contact our authorized account specialists.

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

If you’re a PS Plus subscriber, both your console and cloud storage will sync to the most recent data of your PS5 Games. You can find more about enabling PS Plus Cloud Storage for PS5 & PS4 consoles here:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

The DualSense wireless controller for the PS5 console offers immersive haptic feedback and adaptive triggers in supported games, as well as a built-in microphone! You can learn more about the DualSense in our guide:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Quickly sign in to PS5 consoles by scanning a QR code on the PlayStation App:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Find out how to set up your PS5 console for the first time, update the system software and connect to PlayStation Network:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

G'day Twitter! We are now open for #PlayStation Support for our Australian & New Zealand gamers! We will be here to help you on Twitter from 12-8pm AEST Mon-Fri

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Copying games from USB extended storage is faster than redownloading them. It's also faster than reinstalling them from the disc if the game on USB extended storage has add-ons or has been updated:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

You can use the on-screen cards in the PS5 console Control Center to discover new gameplay opportunities, challenges and more:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

If you’re a PS Plus subscriber, both your console and cloud storage will sync to the most recent data of your PS5 Games. You can find more about enabling PS Plus Cloud Storage for PS5 & PS4 consoles here:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Learn how to create parent, guardian, and child accounts for your family to use on PlayStation 5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

This is how to download, install, and use #PS4 Remote Play with your PC or Mac

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Sharing a screen with Multitasking allows you to play your own game while watching a friend’s game at the same time!

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

If your #PS4 is stuck in a Safe Mode loop, then please follow these detailed troubleshooting steps to help rectify it:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Learn how to adjust your PlayStation 5 console settings to help maximize your experience with new features such as haptic feedback, adaptive triggers, 3D Audio, and more!

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Check out and learn more about our newly released & upcoming PS5 games here:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Quickly sign in to PS5 consoles by scanning a QR code on the PlayStation App

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

If you’re a PS Plus subscriber, both your console and cloud storage will sync to the most recent data of your PS5 Games. You can find more about enabling PS Plus Cloud Storage for PS5 & PS4 consoles here:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Stuck on something? Get hints right from your PS5 console without leaving the game. PlayStation Plus members can get Game Help in supported titles. Here’s how:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

This is how to download, install, and use #PS4 Remote Play with your PC or Mac

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Due to staff availability, Customers may experience delays or disruptions in their ability to contact PlayStation Support via Phone, Live Chat, or Social Media. We recommend referencing our ever expanding knowledge base at for self-help assistance.

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Place your games & apps in folders and organise them any way you like. This will help keep your #PS4 Library and Content Launcher tidy!

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to set up 2-Step Verification for PlayStation Network log in:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

@KILLSTATlON The PlayStation Network is currently down for maintenance - I apologise for any inconvenience. Please keep yourself up to date via our Status page here: ^RM

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Find out the benefits of #PS4Pro Supersampling Mode & how to switch it on:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Learn how to create parent, guardian, and child accounts for your family to use on PlayStation 5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

This article shows you how to switch on automatic download & updates on your PlayStation & what features this enables:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

How to set up child accounts, parental controls, and set spending and play time limits on a PS5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

To track a trophy's progress on PS5 consoles, go to the control center, select the card of the trophy you want to track, and then select Start Tracking. Full information in our guide:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

The #PS5 System Software Update Version 21.02-04.00.00 is released today. You can download and install from this link:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Capture screenshots and videos of your gameplay with the DualSense wireless controller's create button. Share them with other players on PlayStation Network, or on select social media apps:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

To track a trophy's progress on PS5 consoles, go to the control center, select the card of the trophy you want to track, and then select Start Tracking. Full information in our guide:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Gaming is a popular and interactive indoor activity, and the PlayStation Safety team would like to offer some tips and reminders to help your family have fun at home and stay safe online:

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Ask PlayStation ANZ

@AskPS_ANZ

2 years

Capture screenshots and videos of your gameplay with the DualSense wireless controller's create button. Share them with other players on PlayStation Network, or on select social media apps:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

Find out how to set up 2-Step Verification for PlayStation Network log in:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

Place your games & apps in folders and organise them any way you like. This will help keep your #PS4 Library and Content Launcher tidy!

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

You can find options such as “Invert Colours”, “Larger Text”, “Bold Text”, “High Contrast” and “Zoom” under [Accessibility] menu to help visually impaired PlayStation players!

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

Find out how & when you can request a refund from the #PlayStation Store:

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Somebody disrupting your PlayStation experience? Use the block and report features to help yourself and others maintain a safer place to play:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Find out how to add more storage for your #PS4 games using an external USB storage device:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

If your #PS4 is stuck in a Safe Mode loop, then please follow these detailed troubleshooting steps to help rectify it:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

Find out how to enable 4K resolution on your #PlayStation 4 Pro and 4K compatible display devices by following these steps:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

If an error has appeared on your #PlayStation we can help you find out what it means here:

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Ask PlayStation ANZ

@AskPS_ANZ

4 years

How to set up child accounts, parental controls, and set spending and play time limits on a PS5 console:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

Find out how to add more storage for your #PS4 games using an external USB storage device:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Find out the benefits of #PS4 Pro Supersampling Mode & how to switch it on:

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Please follow these steps if you want to broadcast your #PlayStation gameplay from your #PS4 , using your linked #YouTube account:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

You can save up to 100GB of game save data from your #PS4 using #PlayStation Plus Online Storage!

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Ask PlayStation ANZ

@AskPS_ANZ

5 years

Please follow these steps if you want to broadcast your #PlayStation gameplay from your #PS4 , using your linked #YouTube account:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

Place your games & apps in folders and organise them any way you like. This will help keep your #PS4 Library and Content Launcher tidy!

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Ask PlayStation ANZ

@AskPS_ANZ

3 years

Get the perfect shot with the HD camera's built-in stand. Its compact design allows it to be securely positioned above or below TVs, where you can fine-tune the angle to suit your streaming setup:

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Ask PlayStation ANZ

@AskPS_ANZ

6 years

If your #PS4 doesn’t have enough HDD space to install #RDR2 , you could try adding an extended storage device to add more storage!

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